Tesla did their usual fine job. The 12v problem was unrelated to the charger problem. Many of you may know, but I did not, that the entire electrical support of our cars comes from the 12v. That include the charging status monitoring system, which also includes the connecter release process. No 12v and the cannot know if the charging session has ended nor an it then release a connector. Thus, jump the 12v and everything will cycle on after a few minutes, as it did in mine.
As as the more knowledgable people here keep saying, no long term solution until Tesla redesigns the system to reduce the loads on the 12v and/or remove as much as possible from the 12v system. I now understand that this is quite a dilemma for a low volume manufacturer like Tesla because sourcing 12v high quality cheap parts us easy, sourcing anything else is expensive, slow and often lower quality. Hopefully Model X has improvement in this respect. I'll wager the only short term solution for Tesla is probably more robust 12v batteries.
Can you clarify exactly what the problem was? On your repair order it only lists a 12 V replacement? Nothing else?