12v battery horror story

[Bet TSLA]

Invoice is attached.

I didn’t really pay attention to miles on the loaner. Maybe 50mi/day?

Interesting. Looks like others have had the power conversion system replaced on fairly new Model 3's. No dead 12V batteries though.

I hope you'll agree by now that there was no "horror story" here. Certainly less than optimal, but it's never good having your car break.

 

[bobr829]

Elon, this happened to my second Tesla I owned. My 12 volt died 5 days ago. I called West Palm Beach FL service center person, Richard, who told me there were no batteries @ service center and he would not order one for me. Strange i thought - he wouldn't order one. I ordered one from Ohmmu and it should be here in 2 days. So much for great Tesla service... Elon, I hope you take note of this. AND I also probably lost out on a partial warranty replacement. I guess I will really re think about another Tesla. Service response was terrible....

 

[smatthew]

Elon, this happened to my second Tesla I owned. My 12 volt died 5 days ago. I called West Palm Beach FL service center person, Richard, who told me there were no batteries @ service center and he would not order one for me. Strange i thought - he wouldn't order one. I ordered one from Ohmmu and it should be here in 2 days. So much for great Tesla service... Elon, I hope you take note of this. AND I also probably lost out on a partial warranty replacement. I guess I will really re think about another Tesla. Service response was terrible....

They probably already have them on order, so ordering one specifically for you would have been redundant. The Ohmmu battery is an expensive joke....

 

[MagnusMako]

They probably already have them on order, so ordering one specifically for you would have been redundant. The Ohmmu battery is an expensive joke....

I'd imagine they are aircraft grade just like the MPP one's, they have built in BMS, last 3x as long and have a wider operating range. Have had mine from MPP for nearly a year now and zero issues, while the car weighs 25 pounds less to boot. I have no regrets buying one of these as they work exactly as intended.

 

[bobr829]

thanks for the input but TM service should have told me that, not " I can't order one"..

 

[David M3P]

Hello TheSocey,

As the model 3 does the pre-charge (I mean the powering up of condensers and so on) through the 12 V battery and the DC/DC in boost mode, you couldn't drive. The front controller is a bridge between the DC/DC and the Lead acid battery, so any of those components were faulty and they changed all the implied ones so make sense.

I can say that is not a fast work as I did reverse engineering to one model 3.

 

[bradfridell]

Did Tesla cover the tow?

 

[bradfridell]

Did Tesla cover the tow?

 

[TheSocey]

Yes, they paid for the tow and the repair. Other than them having my brand new car for a couple of weeks, it was a good experience.

 

[RGiezen]

Hello, I have a similar case now. A Model 3 performance from 2021.
Battery went down from 100km+ to zero in a few days

error e-182

Message: Schedule service to replace low voltage battery

Error e-192

Electronical system is unable to support all systems

Tesla support line informs.. No warranty

Can this be true???

I asked for a call back by a manager.

 

[jjrandorin]

Hello, I have a similar case now. A Model 3 performance from 2021.
Battery went down from 100km+ to zero in a few days

error e-182

Message: Schedule service to replace low voltage battery

Error e-192

Electronical system is unable to support all systems

Tesla support line informs.. No warranty

Can this be true???

I asked for a call back by a manager.

Depends on how many miles / KM you have on your car. In the US, the low voltage battery is a $85 part, and the total parts and labor is $130 US dollars or a bit less, depending on what US state you are in (labor charges are a bit different in different states.

If you are outside the mileage warranty, then correct, it would not be covered (low voltage battery, which is not the main battery). Lots of threads here on failing 12v batteries on model 3s, so its not uncommon.

 

[RGiezen]

Depends on how many miles / KM you have on your car. In the US, the low voltage battery is a $85 part, and the total parts and labor is $130 US dollars or a bit less, depending on what US state you are in (labor charges are a bit different in different states.

If you are outside the mileage warranty, then correct, it would not be covered (low voltage battery, which is not the main battery). Lots of threads here on failing 12v batteries on model 3s, so its not uncommon.

Only 15000 km. I am in the Netherlands. The thing is that Tesla service try to tell me that it'ss my fault. I did not charge and not use the car for five days. But the car was 100km charged and not used in these 5 days. So instead of providing support I have this discussion and they call it a case to be investigated first.. Terrible!! Tesla is great, but the support is absolutely not. I have no car now and scheduling next possible support is 14 days ahead and no mobile support available. Not sure if this is a normal Tesla experience.

 

[RGiezen]

Reaction from Tesla Netherlands.. NO GUARANTEE!

Do you think the following is an acceptable explanation when a tesla reduces 100km in 5 days without using and with an error code (e-182) that the low voltage battery must be replaced. See image at the end.

Answer from Tesla Netherlands:

"Your Model 3 manual also states that “drawing down to 0% may damage other components or may require replacement (for example, the low-voltage battery). In these cases, the repair and/or transport costs are for your own account. Costs due to an empty battery are not covered”.

This same manual talks about a discharge rate of 1% per day, however this varies depending on environmental factors (such as weather), vehicle configuration and the settings selected on the touchscreen. For this reason I also contacted my colleagues from Service and they indicate that it is normal to lose 5% daily, especially if Sentry Mode and/or Pre-Conditioning are also used."


I checked the facts:
Sunday April 10 2022: I left my car parked in the garage at 100km
Friday April 15 2022: I see on my app 0km
I ask my son to check the car and he made the attached image with the error message.
Then if it is normal the car reduce 5% per day I would expect max reduction is 30km (6 days between april 10 april 15 times 5% per day). And not zero!!

So with this experience they would me to trust them and transport the car myself. What can I do..

 

[SalisburySam]

So with this experience they would me to trust them and transport the car myself. What can I do..

Not familiar with the regulatory environment in Netherlands, but you may wish to speak with an attorney, or government official in a consumer affairs sort of department.

 

[MP3Mike]

I checked the facts:
Sunday April 10 2022: I left my car parked in the garage at 100km
Friday April 15 2022: I see on my app 0km
I ask my son to check the car and he made the attached image with the error message.
Then if it is normal the car reduce 5% per day I would expect max reduction is 30km (6 days between april 10 april 15 times 5% per day). And not zero!!

5% would be about 25 km per day. So 6 days would be 150 km of "vampire" drain. (It is 5% of the state of charge, not 5% of what is left.)

 

[arghx7]

Do you have Sentry mode running and other battery draining options?

 

[Rocky_H]

These posts from @RGiezen are a duplicate from this entire thread he created, where this was discussed and explained. The 5% per day if very active things like Sentry and Summon Standby are active, over the course of 6 days would be about 120 km of normal battery reduction. This is normal and expected.

Tesla says "Gray area for the warranty" and says I drained it [12V covered under warranty - resolved]

Do you think the following is an acceptable explanation when a tesla reduces 100km in 5 days without using and with an error code (e-182) that the low voltage battery must be replaced. See image at the end. Answer from Tesla Netherlands: "Your Model 3 manual also states that “drawing down to...

teslamotorsclub.com

 

[jjrandorin]

These posts from @RGiezen are a duplicate from this entire thread he created, where this was discussed and explained. The 5% per day if very active things like Sentry and Summon Standby are active, over the course of 6 days would be about 120 km of normal battery reduction. This is normal and expected.

Tesla says "Gray area for the warranty" and says I drained it [12V covered under warranty - resolved]

Do you think the following is an acceptable explanation when a tesla reduces 100km in 5 days without using and with an error code (e-182) that the low voltage battery must be replaced. See image at the end. Answer from Tesla Netherlands: "Your Model 3 manual also states that “drawing down to...

teslamotorsclub.com

Yeah, they are.

I would normally split it off, but these posts in this thread occured first, and have responses to them, and combining them with the thread they created would break up the responses here into those there.

I thought their situation was different, so a separate thread is likely the right course of action, but dont want to break up the responses here on it.

I suggest anyone replying to @RGiezen do so in the thread they created (which @Rocky_H ) already linked.

 

[Darmie]

Do you have Sentry mode running and other battery draining options?

Apparently Covid causes 12V battery problems.

COVID Infects Tesla 12V batteries

The first 12V battery in my Model S lasted nearly 4 years, but its warranty replacement barely lasted 2. What's up with that? I asked the Tesla Mobile Service technician why the battery only lasted 2 years. He said it he had seen a lot of 12V battery failures and suggested it was because of...

teslamotorsclub.com

 

[timk225]

When I got my 3 in May '18, after about a week I got that low 12 volt battery warning once. Did a full 2 button reset, and it was fine. Still on the original 12 volt battery almost 4 years later now.