So was out for most of Mother's Day. Stopped at a friend's house for a gathering and some individuals NEEDED a ride in the MS. Happy to oblige! They were beyond impressed. One girl said "mind blown!"
Anyway, was heading home in the evening and had a friend in the car. Was doing some hot dogging and was come off a spirited run in insane mode. Got an alert on the console that ready "Car needs service. Car may not restart." Drove it home gently (Was only about two miles away at this point) and parked it (In the drive, not the garage!) Emptied a few things from the car, then went back out to see if it would start. Now had a few more alerts, and it wouldn't start. Got the 12v battery alert, car may not start and car will not start.
Called Tesla (This was about 7pm on a Sunday night), very quickly got a nice tech and he did a few things on his end and had me power cycle the car. He said it was definitely going to need a flatbed. Let him know I had to run back out but had another car for the evening and I'd be back in an hour. He said he'd call the tow provider and get right back to me. I let him know I'd need a car first thing in the AM and he said he'd handle it.
He called back about 10-15 minutes later and said the tow provider would be out in 60-90 minutes and he'd follow-up once they had the car on the flat bed.
Got home 45 minutes later and the tow driver was already there, already had the nose cone off and a jump box hooked up to the 12v leads. Guess he knew what he was doing, but thought it slightly odd he'd start without me since he couldn't even get in the car to see if anything he did was worthwhile. Whatever. Said he tows a LOT of these (I said, that's not good, and he laughed and said he didn't mean it this way - he just does all of the towing for Tesla out here and we have a decent sized SC.) Anyway, he fiddled with it for a few and couldn't get it to stick in tow mode. I'd hear the brakes come off, and go right back on. He groaned and said I might be the first to have it dragged on to the bed (But he had dollies, so. . .)
We fiddled some more and got tow mode to hold, so he quickly hooked it up and pulled it on. Was a success. Checked my email and noticed I had a reservation from Enterprise sitting in my inbox.
Driver took off and shortly thereafter, got a call from the same tech at roadside assistance. I was ready to express my disappointment about Enterprise, but before I could, he told me set up an Enterprise rental because he couldn't confirm my SC had a loaner, and he'd left a voicemail on the manager's cell and would get back to me ASAP if he heard from him Sunday night. He said if there was a loaner available, or if I had to go to Enterprise, they'd have Uber come and pick me up and drop me at either location. Enterprise was just a backup. He said to expect a call by 7:10am worst case.
Got the 7:10am call from roadside and they let me know they had a loaner at my SC and it was all ready and did I need Uber to come get me. I actually had a change of plans and didn't need to get out ASAP, so I let them know I'd hold off to see if it was an easy fix and maybe I could just go get MY car instead of two trips (Think positive, right?!)
Anyway, emailed back and forth with the service writer at my local SC and he said they'd be looking at it around 8am. He'd keep the loaner ready for me in case I needed it now or later today and would update me if it was something easy in that I could just come get my car. He said it may be a few hours to diagnose though. Going on three so far and no word. One can hope, but I expect I'll be heading out to get the loaner.
So - almost made it 1500 miles before my first service experience. I was JUST thinking the other day how well I was doing given some of the stories on here. Guess I didn't knock wood. But I wanted to come out here and say - I'm impressed! While I wish I didn't have this experience, I'm stunned at how well Tesla is handling this so far. The entire experience has been simply outstanding and I'm VERY happy (Other than I miss my car!)
However, my son (4 years old), who initially was scared of the fast car, was almost in tears as they took it away. He was so upset and wanted to know why the man took my car away (He almost refuses to drive in Mommy's slow car now!) Was almost hysterical, had to explain he was taking it to make it all better and it would be good as new! I had to video him, I'll put it up here later maybe.
I'll update here later on with hopefully good news. In the end, it will work out, so no biggie. Just a minor inconvenience.
Anyway, was heading home in the evening and had a friend in the car. Was doing some hot dogging and was come off a spirited run in insane mode. Got an alert on the console that ready "Car needs service. Car may not restart." Drove it home gently (Was only about two miles away at this point) and parked it (In the drive, not the garage!) Emptied a few things from the car, then went back out to see if it would start. Now had a few more alerts, and it wouldn't start. Got the 12v battery alert, car may not start and car will not start.
Called Tesla (This was about 7pm on a Sunday night), very quickly got a nice tech and he did a few things on his end and had me power cycle the car. He said it was definitely going to need a flatbed. Let him know I had to run back out but had another car for the evening and I'd be back in an hour. He said he'd call the tow provider and get right back to me. I let him know I'd need a car first thing in the AM and he said he'd handle it.
He called back about 10-15 minutes later and said the tow provider would be out in 60-90 minutes and he'd follow-up once they had the car on the flat bed.
Got home 45 minutes later and the tow driver was already there, already had the nose cone off and a jump box hooked up to the 12v leads. Guess he knew what he was doing, but thought it slightly odd he'd start without me since he couldn't even get in the car to see if anything he did was worthwhile. Whatever. Said he tows a LOT of these (I said, that's not good, and he laughed and said he didn't mean it this way - he just does all of the towing for Tesla out here and we have a decent sized SC.) Anyway, he fiddled with it for a few and couldn't get it to stick in tow mode. I'd hear the brakes come off, and go right back on. He groaned and said I might be the first to have it dragged on to the bed (But he had dollies, so. . .)
We fiddled some more and got tow mode to hold, so he quickly hooked it up and pulled it on. Was a success. Checked my email and noticed I had a reservation from Enterprise sitting in my inbox.
Driver took off and shortly thereafter, got a call from the same tech at roadside assistance. I was ready to express my disappointment about Enterprise, but before I could, he told me set up an Enterprise rental because he couldn't confirm my SC had a loaner, and he'd left a voicemail on the manager's cell and would get back to me ASAP if he heard from him Sunday night. He said if there was a loaner available, or if I had to go to Enterprise, they'd have Uber come and pick me up and drop me at either location. Enterprise was just a backup. He said to expect a call by 7:10am worst case.
Got the 7:10am call from roadside and they let me know they had a loaner at my SC and it was all ready and did I need Uber to come get me. I actually had a change of plans and didn't need to get out ASAP, so I let them know I'd hold off to see if it was an easy fix and maybe I could just go get MY car instead of two trips (Think positive, right?!)
Anyway, emailed back and forth with the service writer at my local SC and he said they'd be looking at it around 8am. He'd keep the loaner ready for me in case I needed it now or later today and would update me if it was something easy in that I could just come get my car. He said it may be a few hours to diagnose though. Going on three so far and no word. One can hope, but I expect I'll be heading out to get the loaner.
So - almost made it 1500 miles before my first service experience. I was JUST thinking the other day how well I was doing given some of the stories on here. Guess I didn't knock wood. But I wanted to come out here and say - I'm impressed! While I wish I didn't have this experience, I'm stunned at how well Tesla is handling this so far. The entire experience has been simply outstanding and I'm VERY happy (Other than I miss my car!)
However, my son (4 years old), who initially was scared of the fast car, was almost in tears as they took it away. He was so upset and wanted to know why the man took my car away (He almost refuses to drive in Mommy's slow car now!) Was almost hysterical, had to explain he was taking it to make it all better and it would be good as new! I had to video him, I'll put it up here later maybe.
I'll update here later on with hopefully good news. In the end, it will work out, so no biggie. Just a minor inconvenience.
