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180 Railside Rd North York/Toronto - Service only location - any reviews?

Discussion in 'Canada' started by JamstationP85D, Feb 13, 2020.

  1. JamstationP85D

    Joined:
    Dec 7, 2019
    Messages:
    158
    Location:
    Toronto
    Dropping off my P85D next week for 4 items (including water filled taillight, leaking sunroof, failed parking sensors, and airbag recall).

    I didnt know they had this service only location.

    Anyone want to set my expectations? Do they have any loaner cars? Its my first service appointment so I am not sure what to expect (how long it will take, loaner or Uber coupons?, etc)

    I can say that the emails and txt’s I have been having with them have been excellent so far. Very responsive. I guess all these comments everywhere about needing to improve their customer service had left a negative impression in my head. I hope its all wrong and I have a great experience.

    thanks!
     
  2. Booner_k

    Booner_k Member

    Joined:
    Apr 16, 2019
    Messages:
    54
    Location:
    Ottawa, ON
    The Tesla Lawrence location’s service department just moved there in the last few days.
     
    • Informative x 1
  3. mrElbe

    mrElbe Active Member

    Joined:
    Aug 17, 2014
    Messages:
    1,689
    Location:
    Stouffville, ON Canada
    Do they have coffee?
    Water filled tail light details here: Tail Light
    Ask them to check the foam gasket position on the replacement one or problem will happen again.
     
    • Informative x 1
  4. JamstationP85D

    Joined:
    Dec 7, 2019
    Messages:
    158
    Location:
    Toronto
    Thanks. This is the pic I sent them. The water has actually killed a few of the LED's now. Will definitely check the foam gasket. I am surprised these are not better sealed in a better way (nothing like the sealed unit lights in my other cars).

    321F10F5-1214-42F5-B3F0-2F8F8B0BC39D_1_105_c.jpeg
     
  5. wkyc

    wkyc Member

    Joined:
    Nov 30, 2019
    Messages:
    38
    Location:
    GTA
    Just came back from a wheel alignment service, it was off by a few degrees, they can't seem to get it dead center. I am going to just leave it as it.

    My first impression, the guys in the shop did not give me a whole lot of confidence when I asked about the alignment issue. I think it is due to the shop staff experience in general. The service desk lady was very professional. The waiting room is pretty empty, with no drinks yet.
     

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