The better metric to use is how much the voltage drops under load, but that's not really that great as well. If the line is really long, you're going to get huge voltage drops under load. And the starting voltage is going to vary based on your location, time of day, weather, other loads, and whatnot. The grid more or less doesn't control voltage, so if you have 208V service its totally possible you can see 190v service into the building unloaded. The incoming voltage is more likely to be low in an industrial area during peak hours, or hot weather. Add a long run and under load 180's are totally sensible. Really the surefire way to check for an issue, is load the circuit and check all connections with a thermal camera. That's usually not very practical for most people though.