Has anyone across the Tesla world ever had to wait 18 or 19 days for a service center appointment ? My brother's Model S has a charging issue which Tesla won't even have a mobile tech come to investigate. He lives in the Phoenix area - and the first available appointment was Nov 2 for the Tempe service center. He's wondering if anyone has ever had any luck "moving up" in line - since he's (rightly) livid that he won't have wheels for close to 3 weeks. And who knows how long it will take for diagnosis and repair.