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2.24.102 Update and Touch Screen Problems

Discussion in 'Model S' started by MDMGSO47, Aug 4, 2016.

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  1. MDMGSO47

    MDMGSO47 Member

    Joined:
    Apr 18, 2016
    Messages:
    410
    Location:
    Greensboro, NC USA
    Within a day of installing the 2.24.102 update (which finally activated my daylight running lights), the touch screen on my car would periodically go blank, requiring a reset.

    I called Tesla Service which informed me that the problem was likely a faulty USB drive connected to the car. I do have a 128GB flash drive for musical media. However, I had plugged in the flash drive the day I bought the car, and had used it without any problem for 45 days until the 2.24.102 update.

    I checked the flash drive and could find no problems. I gave it to my IT department, and they could find nothing wrong. I called Tesla Service and told them there was nothing wrong with my flash drive and the problem appeared to be caused by the 2.24.102 update. I was politely told that it was not the firmware update but the USB flash drive.

    I developed a work around. I just plug in the USB drive when I am operating the car, and remove it before I turn the car off.

    Today, I received an unsolicited call from Tesla Service informing me that indeed the problem was being caused by the 2.24.102 update, and a fix was in the works.
     
    • Helpful x 3
  2. privater

    privater 2016 Model S and 2017 Model 3 owner

    Joined:
    Jun 22, 2016
    Messages:
    202
    Location:
    CA
    hmm... 2.24.102 is a pretty old firmware though, almost a month old, I'm running on 2.28.42 weeks ago, didn't notice this problem either on 2.24.102 or 2.28.42, I think the newest version is 2.28.75, They might fix it in between.

    I do like a manually update route, instead of waiting like lottery.
     
  3. royewest

    royewest Member

    Joined:
    Jul 13, 2016
    Messages:
    25
    Location:
    Berkeley
    If I connect large storage to the USB port (a FAT-formatted SSD) it pretty reliably freezes the touchscreen, requiring a "reboot." The first time this happened was when I realized I'm not so much a "driver" of my car as a "test pilot."
     
  4. MDMGSO47

    MDMGSO47 Member

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    Apr 18, 2016
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    Location:
    Greensboro, NC USA
    What is a "manual update route"? Can you force a firmware update?
     
  5. privater

    privater 2016 Model S and 2017 Model 3 owner

    Joined:
    Jun 22, 2016
    Messages:
    202
    Location:
    CA
    yes, drive to a Tesla service center and wait for a while, it will force the software update
     
  6. Keiki

    Keiki Member

    Joined:
    Jul 30, 2015
    Messages:
    25
    Location:
    Roslyn, New York
    I periodically drive to the service center for a supercharge (it's quiet in the early AM and I walk my dog while charging). I spend, roughly, 45 minutes there. I have never seen my MS screen offer a chance to update. I do not have the most recent updates and wonder if I need to do anything other than that in order to do a manual update.
    Please advise, and Thanks in advance.
     
  7. MDMGSO47

    MDMGSO47 Member

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    Apr 18, 2016
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    Location:
    Greensboro, NC USA
    Unfortunately the nearest Service Center is 80 miles away.
     
  8. privater

    privater 2016 Model S and 2017 Model 3 owner

    Joined:
    Jun 22, 2016
    Messages:
    202
    Location:
    CA
    This method is confirmed by multiple threads and users including me: Firmware 7.1

    But it's not 100% work, both time since last update, your VIN will result a update push to your car. drive to SC everyday doesn't always help. But highly increase the chance if you haven't got a update for sometime at home. There are following threads discuss about this 'aging' effect.
     

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