Two separate accounts. We added each other via the option to do that on the web site (with help from my SA at the time the S was delivered) and now we can each just swipe left/right to switch between the 3 and the S. It's very slick.
Ah, that would explain it. I actually asked my wife to check if the option appears on her app the other night, but she didn't have her phone handy and still hasn't checked.
I have this same issue. I have a 2019 3 AWD that used to have this upgrade option when it first came out. A few months ago or so it disappeared and figured it would come back. It still hasn’t come back and I am actually thinking of purchasing it now. I called Tesla and also chatted on their website both representatives said that if it isn’t showing up in the app I need to go to a service center to fix it
. I scheduled a service center appointment but the closest appointment for the service centers near me is a month. I’ll put it on the calendar and cross my fingers they can fix it remotely or with a ranger. Anybody have any luck getting this issue resolved? I checked both me and my wife’s app and also reinstalled with no luck.
I made an in-app service appointment scheduled for 4/27 under category accessory installation. I wrote that I used to have the option for acceleration boost but it disappeared from my app a few months ago and hasn’t come back. On 4/26, I received a message from the service center in my app asking to verify that I had the latest version of the app (I do) and I was the primary account holder (which I am). They then said they can just process it remotely on their side if I wanted without having to come in for the appointment. They sent me an invoice for the “service” and I paid it via the app. After that they processed it within the next hour and I had it on my car immediately. Appointment was “completed” without ever going in thankfully.
