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2013 model s 85 battery failure

TEUNTSLA

Member
Oct 16, 2015
158
11
Airdrie, AB
Im posting to this to track the progress and share my experience along the way.

On september 19th I took delivery of a cpo 2013 model s 85 with 23000kms.
Ive probably put on 700kms since taking delivery and enjoying the car tremendously, I will make any excuse to go for another drive when I can or to sit and tinker with the user interface.

Today I had a great get together and lunch with some local Tesla owners. As I was driving home i received 2 messages
- low 12v power
- low battery power

I turned the car off, and back on, now I had 4 messages showing:
The 2 above and
- pull over and park car as system will shut down
- service required

I tried to plug the car in, but the recepticle showed red and wouldnt accept the plug in.

I called the roadside assistance number and they already had my info up. The tech pulled my logs, asked me to do a reboot and after nothing helping my situation said he'd get back to me by tomorrow after the engineers review the logs.

Not even an hour later I receive a call from Mark, the GM in vancouver, and he informs me that it looks like the battery failed and that they will replace my battery.

He informed me he will set me up with a luxury loaner from enterprise first thing tomorrow. Unfortunately there are no loaner Tesla's in alberta.

His promise was that i should have the car back within 10 to 14 days.

I am impressed so far with how quickly they moved, especially being that I I sunday.

As things progress i will post more. For those considering to buy a tesla this would be a major fear, as was one of mine, but the 8 year unlimited km warranty combined with their customer service should make this acceptable and provide some comfort.
 

Canuck

Well-Known Member
Nov 30, 2013
6,125
5,469
South Surrey, BC
Sorry to hear that but good that Tesla is on top of it. Look under your car and record all the information on the battery plate. Then compare it when you get the replacement. It will be interesting to see the difference.
 

taurusking

Member
Jul 12, 2014
885
43
East Texas
I am glad Tesla provided excellent customer service..which they do most of the time.

Keep us posted and hope you get your car back with new battery...
 

Discoducky

P100DL, 2021 M3, 3 CT reservations and counting
Dec 25, 2011
3,445
3,444
Seattle
Thanks for allowing us along on this progress and hope your replacement battery has more range!
 
Aug 27, 2014
131
64
Barrie, ON
Thank you for sharing your experience. As someone who is seriously considering CPO next year when the lease on my ICE is up, it's good to read that Tesla's customer service is there should something major go wrong.
 

Cyclone

Cyclonic Member ((.oO))
Jan 12, 2015
5,057
1,141
Charlotte, NC
Where do i find the battery plate? thanks for bringing that up, i would be curious to see if it will be a new production or refurbished unit.

Turn the steering wheel completely left/counter-clockwise. Then take a picture from behind the passenger front wheel. You should see your battery label there.
 

TEUNTSLA

Member
Oct 16, 2015
158
11
Airdrie, AB
Correct, the car is getting shipped to Vancouver and back, the trucking co. is dispatched from Vancouver as well adding at least an extra couple days.
Rental car has been organized by enterprise, they are picking me up at home tonight. They set me up with a Grande Cherokee.
 

PoweredByRain

Member
Jan 5, 2014
691
98
Victoria, BC
Enterprise picked me up, put me in a jeep and Tesla even threw in gas. If the rest of this story keeps going like this I will be very pleased.

I had a drive unit replacement recently (after 2 years, 50,000 km). Tesla dropped off a nicer model car than mine on a Friday (the tech just drove up, took his tools etc out to transfer into my car), drove mine to the service centre in Vancouver, and reversed the process the next Wednesday.

Some day Tesla will have more service centres, but for now this sort of service definitely is worth the cost to Tesla I think as it engenders a lot of goodwill.

It should be noted that the cost to take a car on the ferry to Vancouver and back is more than $100.
 

TEUNTSLA

Member
Oct 16, 2015
158
11
Airdrie, AB
So the car was picked up yesterday afternoon and is on its way back to Vancouver. The tow truck driver handled the car with extreme care, popped the nose cone off to boost it and get it rolling. it was switched to a transport unit shortly after.

They anticipate to have it ready by mid next week. Tesla has also agreed to fly myself and my wife out to Vancouver once its ready if we decide to drive it back which is something I asked them to consider.
 

TEUNTSLA

Member
Oct 16, 2015
158
11
Airdrie, AB
Battery pack was supposed to arrive last Friday, but ended up being delivered for today. its a quick swap and should be done by end of day. Going to pick it up this weekend, excited to get it back. The service manager also asked me if there was anything else for them to look at and i mentioned the HVAC concerns as well. i was really getting used to not having to fill up on gas, now that its getting colder out and i'm filling up the rental in -6'C i am truly going to appreciate the plug and drive setup.

Given i am overnighting in Vancouver friday night before driving back, any suggestions on hotel options with Chargers?
 

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