At
120,977 Miles.
Well what a week at the Owings Mills, MD Service Center. I want to put this here simply to share my experience and to advise every Tesla owner to seriously really check their car when they pick it up from service after any work is done. Also, I do not blame the Service Tech as currently Tesla is understaffed and over working their service team. I do hope that Tesla opens more Service centers and works hard to hire good Service Techs and pay and treat them well so they stay. If a Service Center is instituting quotas on how many cars each Service Tech needs to work on and complete work on each day then there will be problems like this.
Issues I requested to fix (Yes first world problems):
1. So after getting the 20 inch wheels and tires installed, I wanted to get an alignment (Just to be safe), and since I was having to take it in I wanted to also have service check a few other things.
2. Check why the car pulls to the left on acceleration and then pulls to the right on regen/deceleration.
3. When breaking the pedal rumbles, so asked them to check breaks, rotors, and break fluid. And change what ever needs to be changed.
4. I have noticed that in the past year the louvers in the front of my S have never opened, even during 100 degree weather and on my multiple cross country trips. Yes I always get out of the car and look when super charging and in the last year+ I have not ones seen them open.
5. Also requested for an old invoice that I didn't have for my records.
On
April 20th, opened service request and provide the info above. They assigned me
April 28th drop off.
Later they moved my appointment to
May 10th as parts were needed. No biggie.
Also, told me they could not email me the old invoice I requested. But they will provide it to me when I arrive. This initially annoyed me, as I believe their records show that for some reason I did not own my car during the time of the invoice I am requesting but that was completely wrong.
On
May 10th, dropped off my S and was provided a loaner without much hassle. Yay...I called that a win for sure.
On
May 11th, was told my S is ready for pick up. Arrived and seemed all they did was replace the passenger side louver and did alignment. I requested the Tech come with me and drive the car to show him the pulling and pedal rumble. During the ride along Tech said he didn't feel any of it. The Tech also then gave me the full scoop on what he did, checked breaks and they looked fine, checked break fluid and it looked fine, checked rotors and they looked fine, so didn't replace any of that. Sounds good to me..but pedal still rumbling when breaking. But we did start to hear a weird clicking/grinding coming from the rear passenger side. I requested Service take a look at that noise, but the Service Associate stated that the Tech doesn't believe it is related to the work he did recently so I have to make a new appointment. As I had to return home to complete some work calls, I didn't have the time to argue this. I then got in my car and went home (YAP without walking around my car like an idiot).
Later that evening, I walked around my car and here is what I found:
1. Service Tech forgot to reinstall the Lover Chrome...no biggie
2. Parking sensor on driver side of front bumper mysteriously pushed in...Definitely was not like that before I took in to service. But no biggie.
3. Very very serious...Service Tech forgot to tighten the rear passenger side Toe Link bolt. This was what was causing the noise, which the Service Tech said he doesn't think it was related to his handy work.
As you can see here I was able to move that bolt while holding my cell phone and recording...Trust me I am not that strong...That bolt was loose, most likely would have backed off within 50 miles and left me with a huge repair job.
See video:
On
May 12th, sent an email (to
[email protected]) about all the issues I had after taking my car into service, and they told me to bring it back. Arrived in the morning and they took my car in and resolved all my issues.
Billed:
Concern: Louvers not opening
Correction: Remote Diagnosis - $0.00
Correction: Active Louver - Front Fascia - RH - $247.00 (160.00 parts | 87.50 labor)
Concern: Alignment to fix pulling left and right
Correction: General Diagnosis - $87.50
Correction: Four Wheel Alignment (Adjust Camber Caster Toe) - $0.00
Concern: Brake pads, rotors check due to rumbling issue.
Correction: Miscellaneous Labor - $35.00
Total: 370.00 + 9.60(tax) = $379.60
Long story short, I basically took my car in they replaced a louver (Which I have to check to see if they open during the next super charging session), and didn't resolve anything else, then gave me my S back with more issues than I had before I dropped it off. Regardless for now everyone please double check your cars after service is completed, and don't pick up your car if you can help it. I do plan to try another Service Center moving froward as I have had 1 too many issues with Owings Mills Service Center.