So...I finally did it, after years of waiting I now have a 2015 Model S 85D. CPO process was interesting to say the least.
After two weeks of searching for what I wanted I came upon a 2015 85D that had everything I wanted in a car. Even better for a 2015 built in 12/15 it only had 26k miles on it. I requested pictures via Tesla website, and received them an hour or so later. Car looked in excellent shape with only some minor curb damage to the wheels. Car was in Atlanta and I'm in Columbus, OH. So after a few quick calls to Tesla for questions on Taxes and other fees that may exist, on March 11 I put the deposit down on the car.
Received messages from my "sales advisor" in West Palm Beach, as well as my Delivery Advisor about 2 days later. My delivery advisor noted there would be a 1500$ fee to transport the car to Ohio, which I was not a fan of, so decided hey I'll just pick it up in Atlanta. I travel a decent amount for work, so flight would be free, and could turn it into an awesome real-world road test. Over the next few days spent time filling out paperwork, getting financing set up, insurance, all the stuff that makes buying a car the BEST experience known to man.
About 4 days after placing deposit I asked my delivery advisor when pickup date would be to get it "on the calendar" and plan travel. She noted it could take 7-10 days to get car to delivery center in Decatur, GA which seemed like a while since car said it was in Atlanta. So...we waited.
On March 20 late afternoon I received a call from the delivery advisor saying the car had arrived at the Decatur, GA service center and would be ready for pick-up that Friday. I was ecstatic, but due to work travel and a few other commitments had to wait to pick up. Asked if it was ok to pick up the following Friday and she said that would work perfect as well. So that weekend was spent installing a NEMA 14-50 outlet in the garage. My wife the whole time is just rolling her eyes how excited I am for this to be happening.
Friday March 29 we flew down to Atlanta and took an Uber to the Decatur service center. The rep Jasmine at the service center/delivery center in Decatur, GA was absolutely awesome. The car was cleaned up and in the “show room” charging as after they cleaned it up they didn’t want the pollen in the air to get it dirty before I arrived. The car was in nearly perfect shape, however not shown in the pictures sent by Tesla was a decent dent and scrape on the rear passenger quarter panel/bumper. Jasmine was livid about it as she said they saw it and looked at the pictures we were provided, and it was not noticeable in the pictures. She said they focused pictures on the curb damage to the wheels but not this "larger" issue. I called my delivery agent and as typical I couldn’t get a hold of her. So, Jasmine got her thru their internal communications tools, and spent 45-60 min on phone with her, her manager, and others, to see if there was anything they could do. Ended up with a due bill for a repair and we left.
Drive home my wife said I had a permanent smile on my face the whole drive. 3.5 charge stops later we were home (Chattanooga for 15 min for a bio break, Knoxville Spent night and charged in morning, London, KY for an hour, Cincinnati, OH for an hour, then HOME).
A few items i think Tesla can improve on that will make the CPO process better with a heavy emphasis on item #2.
1.) better pictures of the cars, this is the 21st century with ultra high resolution digital cameras, pictures of a car shouldn’t be like they were on a 35mm camera and limited resolution.
2.) COMMUNICATION!!! I've read on here the same that I experienced. My delivery agent was awesome...when you could get a hold of her. They didn’t respond to emails quickly, if at all, and when you tried calling I would get "voicemail box full".
After two weeks of searching for what I wanted I came upon a 2015 85D that had everything I wanted in a car. Even better for a 2015 built in 12/15 it only had 26k miles on it. I requested pictures via Tesla website, and received them an hour or so later. Car looked in excellent shape with only some minor curb damage to the wheels. Car was in Atlanta and I'm in Columbus, OH. So after a few quick calls to Tesla for questions on Taxes and other fees that may exist, on March 11 I put the deposit down on the car.
Received messages from my "sales advisor" in West Palm Beach, as well as my Delivery Advisor about 2 days later. My delivery advisor noted there would be a 1500$ fee to transport the car to Ohio, which I was not a fan of, so decided hey I'll just pick it up in Atlanta. I travel a decent amount for work, so flight would be free, and could turn it into an awesome real-world road test. Over the next few days spent time filling out paperwork, getting financing set up, insurance, all the stuff that makes buying a car the BEST experience known to man.
About 4 days after placing deposit I asked my delivery advisor when pickup date would be to get it "on the calendar" and plan travel. She noted it could take 7-10 days to get car to delivery center in Decatur, GA which seemed like a while since car said it was in Atlanta. So...we waited.
On March 20 late afternoon I received a call from the delivery advisor saying the car had arrived at the Decatur, GA service center and would be ready for pick-up that Friday. I was ecstatic, but due to work travel and a few other commitments had to wait to pick up. Asked if it was ok to pick up the following Friday and she said that would work perfect as well. So that weekend was spent installing a NEMA 14-50 outlet in the garage. My wife the whole time is just rolling her eyes how excited I am for this to be happening.
Friday March 29 we flew down to Atlanta and took an Uber to the Decatur service center. The rep Jasmine at the service center/delivery center in Decatur, GA was absolutely awesome. The car was cleaned up and in the “show room” charging as after they cleaned it up they didn’t want the pollen in the air to get it dirty before I arrived. The car was in nearly perfect shape, however not shown in the pictures sent by Tesla was a decent dent and scrape on the rear passenger quarter panel/bumper. Jasmine was livid about it as she said they saw it and looked at the pictures we were provided, and it was not noticeable in the pictures. She said they focused pictures on the curb damage to the wheels but not this "larger" issue. I called my delivery agent and as typical I couldn’t get a hold of her. So, Jasmine got her thru their internal communications tools, and spent 45-60 min on phone with her, her manager, and others, to see if there was anything they could do. Ended up with a due bill for a repair and we left.
Drive home my wife said I had a permanent smile on my face the whole drive. 3.5 charge stops later we were home (Chattanooga for 15 min for a bio break, Knoxville Spent night and charged in morning, London, KY for an hour, Cincinnati, OH for an hour, then HOME).
A few items i think Tesla can improve on that will make the CPO process better with a heavy emphasis on item #2.
1.) better pictures of the cars, this is the 21st century with ultra high resolution digital cameras, pictures of a car shouldn’t be like they were on a 35mm camera and limited resolution.
2.) COMMUNICATION!!! I've read on here the same that I experienced. My delivery agent was awesome...when you could get a hold of her. They didn’t respond to emails quickly, if at all, and when you tried calling I would get "voicemail box full".
