I started my Tesla path late last year in doing research, talking to people, and learning as much as I could. I pulled the trigger 1 month ago on a CPO 2016 Model S 75D in red with the facelift - beautiful car in fantastic condition!! I took delivery almost 3 weeks ago and have had some issues, but none as heart-wrenching as this.
Per the advertising page for this car, my 2016 75D should achieve 0-60 in 4.2 seconds. I researched and learned that this is due to the car being "uncorked", and I've read a whole lot on here about that. Before delivery (few weeks ago) I asked about this capability and was told to setup an appointment with a service tech to find out.
Fast forward to today with me downloading the Remote S app and checking out it's features. I found where my perf_config = P3, which indicates that the vehicle is "corked". I was already in contact via phone and text with a service tech about a recall and few other issues, and asked him about my car being uncorked. This is the text I received:
"Hello, I have researched to see if your vehicle is available to receive the uncorking upgrade. Unfortunately your vehicle's battery does not qualify for the upgrade. Even though your vehicle is a 75D, the battery does not have the internal hardware required to perform the upgrade."
I feel... deflated, upset, lied to, cheated.... a whole lot. There was exactly three things I focused on when looking for my Model S - Red color, facelift, and 4.2 second! I thought I found the PERFECT car that was located close to me (Baltimore, MD).
Now I fear some battle brewing that I'm not sure how to fight. I don't have a screenshot of the advertising page, and it was taken down the second I ordered the car. I KNOW without any doubt, swear on my mother's grave, that it advertised 0-60 in 4.2 seconds.
I could use of the communities thoughts about this, or is anyone has dealt with anything similar. Thanks.
Per the advertising page for this car, my 2016 75D should achieve 0-60 in 4.2 seconds. I researched and learned that this is due to the car being "uncorked", and I've read a whole lot on here about that. Before delivery (few weeks ago) I asked about this capability and was told to setup an appointment with a service tech to find out.
Fast forward to today with me downloading the Remote S app and checking out it's features. I found where my perf_config = P3, which indicates that the vehicle is "corked". I was already in contact via phone and text with a service tech about a recall and few other issues, and asked him about my car being uncorked. This is the text I received:
"Hello, I have researched to see if your vehicle is available to receive the uncorking upgrade. Unfortunately your vehicle's battery does not qualify for the upgrade. Even though your vehicle is a 75D, the battery does not have the internal hardware required to perform the upgrade."
I feel... deflated, upset, lied to, cheated.... a whole lot. There was exactly three things I focused on when looking for my Model S - Red color, facelift, and 4.2 second! I thought I found the PERFECT car that was located close to me (Baltimore, MD).
Now I fear some battle brewing that I'm not sure how to fight. I don't have a screenshot of the advertising page, and it was taken down the second I ordered the car. I KNOW without any doubt, swear on my mother's grave, that it advertised 0-60 in 4.2 seconds.
I could use of the communities thoughts about this, or is anyone has dealt with anything similar. Thanks.