First - we love our Tesla - but quickly becoming irritated with the lack of communication from anyone regarding a buy back that they initiated back on 2/16.
History: We ordered the Tesla around 1/2 and finally received it on 1/18 - originally rejected due to issues that were not disclosed - rather large paint and dent issues. By the end of the day - Tesla gave confirmation to repair all issues. We quickly went and picked it up in Dallas.
They asked us to take it to one of their certified people for an estimate which is what we did to find out most of the car has been repainted and possibly repaired which is not noted on the CARFAX. Sean Singh finally told us that they were going to initiate a total buy back of our car and help us find a replacement. That was on 2/16. The last response we had was 3/15 and as you can imagine we are frustrated beyond frustration.
We have reached out to all people involved including tweeting Mr. Musk (which is probably laughable to him) with still no answers.
We have recommended Tesla to so many people and we might have to rethink that recommendation.
We absolutely love our Tesla 90D - we just need answers and resolution to the problems - now rather than later - it's already been later. We've tried all avenues of contact to no avail - if anyone has any suggestions....PLEASE send them.
History: We ordered the Tesla around 1/2 and finally received it on 1/18 - originally rejected due to issues that were not disclosed - rather large paint and dent issues. By the end of the day - Tesla gave confirmation to repair all issues. We quickly went and picked it up in Dallas.
They asked us to take it to one of their certified people for an estimate which is what we did to find out most of the car has been repainted and possibly repaired which is not noted on the CARFAX. Sean Singh finally told us that they were going to initiate a total buy back of our car and help us find a replacement. That was on 2/16. The last response we had was 3/15 and as you can imagine we are frustrated beyond frustration.
We have reached out to all people involved including tweeting Mr. Musk (which is probably laughable to him) with still no answers.
We have recommended Tesla to so many people and we might have to rethink that recommendation.
We absolutely love our Tesla 90D - we just need answers and resolution to the problems - now rather than later - it's already been later. We've tried all avenues of contact to no avail - if anyone has any suggestions....PLEASE send them.
