2016 X - MCU out - Anything I can do?

[whitecoathub]

Hello,

My X MCU went out on 11/23. Tesla remote diagnosed the issue and MCU was the issue. I have been waiting for this part ever since...

MSX VCM TEGRA REV-B/C PROV (64 GB)-REMAN Part #: 2728212-S0-B

My appointment keeps on getting changed every week. I asked for a Infotainment upgrade discount and they said no. Is there anything else I can do at this point? It can still drive and just has the reverse camera on the main screen. Thanks.

 

[DSolie]

Lame. I just updated my 2016 X to MCU2 earlier this week. Let me tell you, it's worth it.

Have you tried reaching out to a different service center to see if they can help? I have heard in Cali that sometimes "shopping" service centers gets you the results you want since you have so many of them.

 

[JamesBrown]

You can schedule a service appointment and pay $2500 for a MCU2 replacement. About the only option at this point.

 

[Brahane]

I got my MCU2 update a few months ago, but my service appointment kept getting pushed out waiting for that exact part, took a long time to get it in stock

 

[DoctorVenkman]

Shame that they are treating you this way. If they can't replace the MCU1 within a reasonable amount of time they should comp the MCU2 upgrade. It's not great customer service to keep stringing you along like this.

 

[whitecoathub]

I just stopped by two service centers and they said there's a back order on it. They said only option is to wait or upgrade infotainment system with no discount. No loaners. Great car when it's working. Lousy service.

 

[Jester~]

I just stopped by two service centers and they said there's a back order on it. They said only option is to wait or upgrade infotainment system with no discount. No loaners. Great car when it's working. Lousy service.

I have been waiting nearly 2 months for parts for my MCU1 to MCU2 infotainment upgrade...so not sure tht is much of an option for you either.

 

[HenryT]

It seems like ever since Tesla offered their generous MCU warranty upgrade they are trying every trick in the book to make sure nobody ever gets a claim through.