I recently went to get my 2018 Tesla Model S serviced in Burbank, CA
My suspension is defective and Tesla is refusing to cover the expenses. Tesla wants to charge me $2,000 for the repair for my vehicle to be able to get aligned correctly.
I asked for a good will adjustment and they only offered 10%. I mentioned the suspension noise in the app and now Tesla is stating I never mentioned it. Please screen shot your communications with Tesla to have for evidence. The reason I dident have my car taken in to get the suspension fixed before 50,000 is because my mom had an emergency surgery and lost 4 organs with a cancer diagnosis. I’ve been traveling back-and-forth to help her. The manager at Burbank Tesla had no remorse for the situation and called me a liar regarding bringing up the suspension crackling in prior communication. As a proud owner of Tesla I’m very disappointed in how this situation is unfolding. If your suspension is defective I should not be responsible…
My suspension is defective and Tesla is refusing to cover the expenses. Tesla wants to charge me $2,000 for the repair for my vehicle to be able to get aligned correctly.
I asked for a good will adjustment and they only offered 10%. I mentioned the suspension noise in the app and now Tesla is stating I never mentioned it. Please screen shot your communications with Tesla to have for evidence. The reason I dident have my car taken in to get the suspension fixed before 50,000 is because my mom had an emergency surgery and lost 4 organs with a cancer diagnosis. I’ve been traveling back-and-forth to help her. The manager at Burbank Tesla had no remorse for the situation and called me a liar regarding bringing up the suspension crackling in prior communication. As a proud owner of Tesla I’m very disappointed in how this situation is unfolding. If your suspension is defective I should not be responsible…