Long story and curious to hear some thoughts….
I have been trying to decide between a used or new BLACK model S since January. Months of research and price watching had me test driving at my local Tesla store with a local OA (Adrian De La Cerda | Owner Advisor - 811 S San Fernando Blvd, Burbank, CA 91502 - m. (559) 940-8343 | [email protected]) as well as finding a great OA online based in Fremont. At the end of the quarter / March, my local rep Adrian sent me an incredible deal ($73K) on a 2018 midnight sliver MS 100D that had some minor damage repaired. I passed because of the color (not black) and price (slightly out of my price range). I kinda kick myself now due to how good the deal was.
This lead me to finding Jim (Jim Mattos | Ownership Loyalty Advisor | North America Sales - 901 Page Ave, Fremont CA 94538 - W. (510) 602-3256 | [email protected]) on Facebook who offered to help me with my search. Jim had access to Tesla’s national database and after a few calls to research pricing he found a great inventory deal that I decided to purchase. It wasn’t perfect, multi-pattern seats and located on the east coast but the price was better than anything else I had found. On April 16th,I purchased a 2018 Black MS 75D for $66K (see the attached deal).
On April 18th, Jim called me with two pieces of bad news. First, he would be no longer be my primary OA. He was told my purchase needed to be handled by my local Burbank OA, Adrian. SECOND, my car was damaged while being transported to LA (rear trunk / hatch). I waited for a call from Adrian to discuss next steps. NOT PLEASED on all levels.
A few days later Adrian calls with no new news; just the same details. I expressed my concerns about not wanting a NEW car that had to be repaired before I actually took delivery. Can the trunk be replaced instead of receiving bodywork and paint? Multiple emails later, I hear the damage is a scratch and dent that will take 1 or 2 months to repair. This seemed too long and I didn’t want a repair, I wanted a replacement part! On the 25thI received pictures of the damage and confirmation that the body part would not be replaced, but repaired and painted, and it would STILL take 1 to 2 months.
At this point, Adrian has told me there is NOTHING he can do. The price adjustment on my car exceeds anything else in that range and as far as the repair timeline, it’s a separate department he has no control over. I ask him to consider something else to offset the damage; supercharger miles, some better rims (these were given away for referrals anyway), offer to pay for the transportation since that caused the damage in the first place, oh and PLEASE accelerate the repair… NOPE NOTHING that can be done according to Adrian and his manager.
It sucks, I still want an extraordinary Tesla vehicle so I just have to accept this terrible service & management. So disappointed that my first experience purchasing a Tesla has been turned into this *sugar* show.
I have been trying to decide between a used or new BLACK model S since January. Months of research and price watching had me test driving at my local Tesla store with a local OA (Adrian De La Cerda | Owner Advisor - 811 S San Fernando Blvd, Burbank, CA 91502 - m. (559) 940-8343 | [email protected]) as well as finding a great OA online based in Fremont. At the end of the quarter / March, my local rep Adrian sent me an incredible deal ($73K) on a 2018 midnight sliver MS 100D that had some minor damage repaired. I passed because of the color (not black) and price (slightly out of my price range). I kinda kick myself now due to how good the deal was.
This lead me to finding Jim (Jim Mattos | Ownership Loyalty Advisor | North America Sales - 901 Page Ave, Fremont CA 94538 - W. (510) 602-3256 | [email protected]) on Facebook who offered to help me with my search. Jim had access to Tesla’s national database and after a few calls to research pricing he found a great inventory deal that I decided to purchase. It wasn’t perfect, multi-pattern seats and located on the east coast but the price was better than anything else I had found. On April 16th,I purchased a 2018 Black MS 75D for $66K (see the attached deal).
On April 18th, Jim called me with two pieces of bad news. First, he would be no longer be my primary OA. He was told my purchase needed to be handled by my local Burbank OA, Adrian. SECOND, my car was damaged while being transported to LA (rear trunk / hatch). I waited for a call from Adrian to discuss next steps. NOT PLEASED on all levels.
A few days later Adrian calls with no new news; just the same details. I expressed my concerns about not wanting a NEW car that had to be repaired before I actually took delivery. Can the trunk be replaced instead of receiving bodywork and paint? Multiple emails later, I hear the damage is a scratch and dent that will take 1 or 2 months to repair. This seemed too long and I didn’t want a repair, I wanted a replacement part! On the 25thI received pictures of the damage and confirmation that the body part would not be replaced, but repaired and painted, and it would STILL take 1 to 2 months.
At this point, Adrian has told me there is NOTHING he can do. The price adjustment on my car exceeds anything else in that range and as far as the repair timeline, it’s a separate department he has no control over. I ask him to consider something else to offset the damage; supercharger miles, some better rims (these were given away for referrals anyway), offer to pay for the transportation since that caused the damage in the first place, oh and PLEASE accelerate the repair… NOPE NOTHING that can be done according to Adrian and his manager.
It sucks, I still want an extraordinary Tesla vehicle so I just have to accept this terrible service & management. So disappointed that my first experience purchasing a Tesla has been turned into this *sugar* show.
