I took delivery of my very first EV car 2 weeks ago, a 2018 MX. Since then, I've had a few quirky software issues and I'd like to know if these are worth taking into the SC or if this is my new norm.
1) When pulling out of a parking garage, suddenly I could barely turn the steering wheel and this message appeared on the dash: Car needs service - steering assist unavailable. I pulled over, turned the car off for a few minutes, turned it back on and power steering was fine again. I called the SC and told them of the issue as I was concerned since we had planned a 3 hr road trip up north the next day. SC never called me back.
2) My navigation has problems re-adjusting itself. Often, letters will be turned sideways.
3) When trying to access the owner's manual, the touchscreen would turn off (including climate control and music).
4) And just today, the touchscreen didn't turn on at all. I was still able to drive and take my daughter to school, thank goodness, but no touchscreen, no music, no climate control, and no turn blinkers. To fix this, I rebooted the screen by pressing both scrolls on the steering wheel.
So, is this normal? I grew up in the age of computers and electronics so I fully understand that sometimes, you just have to restart computers/phones and voila everything is fine again. But, is this to be expected for the life of my new Tesla? Or does the car need to be serviced?
I've only had this car 2 weeks and I have yet to develop much trust in it yet because of these (and others I'm forgetting) issues.
Thanks in advance.
1) When pulling out of a parking garage, suddenly I could barely turn the steering wheel and this message appeared on the dash: Car needs service - steering assist unavailable. I pulled over, turned the car off for a few minutes, turned it back on and power steering was fine again. I called the SC and told them of the issue as I was concerned since we had planned a 3 hr road trip up north the next day. SC never called me back.
2) My navigation has problems re-adjusting itself. Often, letters will be turned sideways.
3) When trying to access the owner's manual, the touchscreen would turn off (including climate control and music).
4) And just today, the touchscreen didn't turn on at all. I was still able to drive and take my daughter to school, thank goodness, but no touchscreen, no music, no climate control, and no turn blinkers. To fix this, I rebooted the screen by pressing both scrolls on the steering wheel.
So, is this normal? I grew up in the age of computers and electronics so I fully understand that sometimes, you just have to restart computers/phones and voila everything is fine again. But, is this to be expected for the life of my new Tesla? Or does the car need to be serviced?
I've only had this car 2 weeks and I have yet to develop much trust in it yet because of these (and others I'm forgetting) issues.
Thanks in advance.