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2019/20 Orders and Deliveries [closed]

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Mark S

Member
May 29, 2020
79
48
Preston Lancashire
New to this thread, although still tracking the 2020 shipping thread.
Ordered a SR+ White/Black Interior through my companies car scheme. (24.04.20) with the car actually being ordered on (06.05.20). Spoken several times to my companies car scheme provider Zenith with a stock answer of Start to Middle of August delivery. How do I get a VIN if it's not a personal order and when people say they have spoken to Tesla, where do you get the number. I know Silver Ray has just delivered a load of Teslas I'm just curious as to how this all works?
 

bhav

Member
Feb 24, 2020
436
253
London, UK
New to this thread, although still tracking the 2020 shipping thread.
Ordered a SR+ White/Black Interior through my companies car scheme. (24.04.20) with the car actually being ordered on (06.05.20). Spoken several times to my companies car scheme provider Zenith with a stock answer of Start to Middle of August delivery. How do I get a VIN if it's not a personal order and when people say they have spoken to Tesla, where do you get the number. I know Silver Ray has just delivered a load of Teslas I'm just curious as to how this all works?
You can't "get a vin" - if a car is available that matches your order it will or should be matched. Most likely all of the cars on Silver Ray are matched to orders already but conceivable that some could defer/cancel their orders. Otherwise you'll be waiting till the next boats start arriving in August/September.

What you can do is get your RN from Zenith. You can then call Tesla with that RN and check they've got your order set up correctly and ready to be matched.

Also worth keeping an eye on the inventory page in case something matching you spec becomes available - in theory you could then try to coordinate with Zenith and Tesla to get that one matched to your order - but don't hold your breath, Zenith weren't too keen when I tried (though covid lockdown was a factor in that too)
 
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LukeUK

Member
Feb 25, 2020
437
268
Shropshire, UK
As above, ask for the RN number. This is the only piece of information you will have for a long time.

You'll get a VIN when you're matched to a car. As it's a lease, you won't be able to use the 'hidden VIN' trick with your Tesla account, as it won't show your order.

My car was ordered at the beginning of February, I got a VIN last week and I'm picking up next week.
 
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Lewberry6

Member
Mar 12, 2020
27
30
Reading, UK
If anyone finds this useful it turns out Tesla’s non refundable inventory reservation appears to indeed be refundable.

Tried to switch my lease order to an inventory vehicle in March, turns out my leasing company wouldn’t make the switch during the lockdown. Month later it appeared I had been unmatched from the inventory vehicle as the vin disappeared as lessening guys still wouldn’t swap. Then got confirmation from my lease I had a vehicle matched on Silver Ray. Requested a cancellation over email for the inventory order as I now had a car, it was cancelled and the £100 Deposit was refunded without even asking!
 

rich_g

Member
Jun 12, 2020
16
4
Stratford upon Avon
I have a BN registration number as per Tesla automated sms today. No VIN yet but I have asked for it. Can't wait now. I have an SR+ in Blue coming but don't know if this is coming from the silver ray or was already in the country. Does seem that Tesla wake up a bit towards the end of the quarter. tbh talking to Tesla direct is more helpful than trying zenith as they seem to be in the dark on things - they thought my car was coming in August and I had to let them know to arrange the insurance as it is a company car.
 

Mark S

Member
May 29, 2020
79
48
Preston Lancashire
I have a BN registration number as per Tesla automated sms today. No VIN yet but I have asked for it. Can't wait now. I have an SR+ in Blue coming but don't know if this is coming from the silver ray or was already in the country. Does seem that Tesla wake up a bit towards the end of the quarter. tbh talking to Tesla direct is more helpful than trying zenith as they seem to be in the dark on things - they thought my car was coming in August and I had to let them know to arrange the insurance as it is a company car.

What is the telephone number?
 

hingus2000

Member
May 24, 2020
233
175
London
Any idea how much charge I can expect to be in the car when I pick it up on Tuesday? Looks like I’ll be doing immediate trips to family who want to take a look at it before taking it home.
 

cliver18

Member
Apr 22, 2020
40
22
Wales
Any idea how much charge I can expect to be in the car when I pick it up on Tuesday? Looks like I’ll be doing immediate trips to family who want to take a look at it before taking it home.
Hopefully pretty full as I have a 106 mile journey to bring it home! Hoping they’ll offer to deliver it but been told they charge £240 for delivery
 

bhav

Member
Feb 24, 2020
436
253
London, UK
Any idea how much charge I can expect to be in the car when I pick it up on Tuesday? Looks like I’ll be doing immediate trips to family who want to take a look at it before taking it home.
Varies. Mine was on 90%. Others have reported half that. But unless you're going cross country you'll probably be fine - if it's 50% or below just sit at the supercharger for a bit!
 

Mr H

Active Member
Jan 6, 2020
1,982
2,169
Manchester
Mine was 60% but was still on the supercharger with no hurry to leave - they just said to stay until i have enough, but with a 6 mile trip home i didn't hang around lol
 

Ricard00

New Member
Jun 21, 2020
1
0
United KIngdom
Hi all, I am new here.

Ordered a Model 3 LR with FSD yesterday, I have been previously approved for finance through Black Horse on a car I ordered then changed my mind about so the finance won't be an issue.

In my account when I go to the finance section, the amount on the finance quote is incorrect, it's £4,745 out but I can't find any options that come to that amount so goodness knows what is going on.

Looks like a phone call to Tesla will be required in the morning but I think they'll direct me to Black Horse who will send me back to Tesla.

Any ideas?
 

Drew57

Active ember
Apr 4, 2020
1,176
1,420
Chester UK
I'm not aware of anything else - but my car was delivered touch free to my house so I didn't actually provide anything on the day.

The checklist below was given to me by an earlier owner & is everything I went through either with the very obliging delivery driver or after he left, it may seem over the top but with Tesla you never know!

VEHICLE INSPECTION CHECKLIST

SECTION A - Verify pre-delivery vehicle records
  • 1. Check for the correct full name and address on your paperwork.
  • 2. Confirm the car's VIN matches your paperwork.
  • 3. Check the car's display screen for any information that does not match the car (found by tapping the Tesla "T").
  • 4. Verify that the car's full spec matches your configuration.
SECTION B - Exterior inspection
  • 1. Verify that the car's body colour, interior, and wheels match what you configured.
  • 2. Inspect body exterior paint for defects. NOTE: This should really be the only item which should cause you to reject a delivery; most other issues can be easily addressed in a separate service visit.
  • 3. Inspect vehicle underside (front and rear) for signs of scraping, or damage - look under both sides/front/rear to Check the battery tray is properly attached.
  • 4. Check for any obvious body panel misalignment, or large gaps.
  • 5. Inspect wheel rims for damage.
  • 6. Inspect all glass for signs of distortion, scratches, or cracks. Open each door & ensure all windows open slightly & then close after shutting the door.
  • 7. Check for proper windshield and windshield trim installation.
  • 8. Inspect all edges of the roof glass panel and rear window. Check centre roof glass that it is mounted with equal spacings left-right.
  • 9. Test all doors to ensure they open and close without unreasonable effort or sound. Check paint in areas such as door hinges, that are not visible when doors are closed. NOTE: Some deliveries have reported incomplete body painting in hidden areas.
  • 10. Test opening and closing of trunk and frunk. Check paint in areas that are not visible when frunk and trunk are closed. NOTE: Some deliveries have reported incomplete body painting in hidden areas.
  • 11. Check for the towing eye under the frunk mat.
  • 12. Ensure door windows auto-close completely when doors are closed.
  • 13. Check for front license plate bracket.
  • 14. Check all front and rear exterior lights for signs of internal condensation.
  • 15. With all doors open, inspect the weather seals around door gaps and windows. NOTE: Some deliveries have reported seals being "overlapped" incorrectly. This is easily fixed by hand in a few seconds, but worth noting
SECTION C - Interior inspection
  • 1. Check for any error messages on the display screen.
  • 2. Touch the "Tesla T" at the top of the screen to bring up the "About Your Tesla" window. Tap the unicorn drawing to access the Sketch Pad. Leave the Sketch Pad up for a minute to make sure there are no phantom touches happening on the display.
  • 3. Gently test the driver and passenger door emergency release.
  • 4. Check all 4 windows to ensure they open and close properly.
  • 5. Inspect interior seat upholstery, door surfaces, dash, headliner & carpets (including passenger compartment, frunk, and trunk).
  • 6. Check left and right clothing hook operation.
  • 7. Check all seat belts for proper operation.
  • 8. Check the rear seats for proper fold-down operation.
  • 9. Test the sound system to ensure all speakers are working (move fade/balance to all four points to verify)
  • 10. Test the steering wheel position controls to ensure proper operation.
  • 11. Press the center of the steering wheel to make sure the car's horn works.
  • 12. Test the windshield wipers.
  • 13. Test the rear view camera.
  • 14. Check side mirrors for proper operation of folding and position adjustment.
  • 15. Check sunvisor operation and mirror condition.
  • 16. Check the rear view mirror for any warping or distortion.
SECTION D - Lighting inspection
  • 1. Vanity mirror lights.
  • 2. Front overhead driver & passenger lights.
  • 3. Rear overhead left & right side lights.
  • 4. Ambient lights
  • 5. Driver & passenger foot wells
  • 6. Driver & passenger door pockets
  • 7. Rear left & right door pockets.
  • 8. Driver & passenger door puddle lights.
  • 9. Console middle compartment light.
  • 10. Console rear compartment light.
  • 11. All door latch button lights.
  • 12. All door window button lights.
  • 13. Steering wheel control lights.
  • 14. Glovebox light (check glovebox opening and closing).
  • 15. Frunk light.
  • 16. Trunk lights (2).
  • 17. Fog lights.
  • 19. Headlights (low & high-beam).
  • 20. Front park lights.
  • 21. Front turn signal lights.
  • 22. Left & right side turn signal lights.
  • 23. Rear running lights.
  • 24. Brake lights.
  • 25. Rear turn signal lights.
  • 26. Sunvisor driver and passenger lights.
SECTION E - Inspect charging ability
  • 1. Check charge port door for proper operation.
  • 2. Check charge port indicator light.
  • 3. Ensure vehicle will accept a charge.
  • 4. Check both mobile charging cables are present (Type 2 and Tesla 13A 3 pin). If applicable, test it to ensure they work.
SECTION F - Inspect pairing connectivity
  • 1. Test both key cards to ensure they work with your car. Keep one key card on your person in case the phone app does not operate properly.
  • 2. Pair your smartphone to your car over Bluetooth.
Post-inspection:

Verify post-delivery vehicle records
  1. Ask your delivery specialist to make sure that your car is marked as DELIVERED in Tesla's network. NOTE: Some owners have reported cars being delivered, but the phone key is disabled the following day. This is due to the car not being marked as "Delivered" in the network.
  2. Make sure you have copies of all paperwork necessary for good documentation of your purchase, including a copy of your signed purchase agreement (MVPA). If your delivery specialist suggests that you can get your documents electronically on your Tesla account, ask for paper copies you can take with you anyway. Having physical copies with you ensures you will get them.
Note: Pointing these out before you leave is important but if you only notice something days later, don't worry. Tesla is has a reputation of rectifying these issues either immediately or on your next visit to the service center. If you have a car you're not happy taking away that day, you have every right to decline the handover until the problems are fixed.

Before driving away, ask a Tesla rep:
  1. How to charge / work a supercharger / open the charge flap.
  2. Make sure correct closing technique for frunk is demonstrated.
  3. Autopilot usage.
  4. How to find superchargers / other chargers.
  5. How to open / move between apps on the display.
  6. Pair your phone and connect / reconnect Bluetooth.
  7. How to use Satellite Radio, Podcasts, and Spotify.
  8. Steering wheel buttons / how to change what each do.
  9. How to do a full reset of the main screen.
  10. How to adjust seating, save profiles, have mirrors drop / not drop when reversing.
  11. Review all settings pages.
  12. Use of the Android or iPhone apps.
  13. Where to find roadside assistance info from the main screen.
  14. Your local service center support number.
PLEASE NOTE: ALL ISSUES/SNAGS MUST BE REPORTED VIA THE MOBILE APP WITHIN 7 DAYS/100 MILES.
 

hingus2000

Member
May 24, 2020
233
175
London
I'm not aware of anything else - but my car was delivered touch free to my house so I didn't actually provide anything on the day.

The checklist below was given to me by an earlier owner & is everything I went through either with the very obliging delivery driver or after he left, it may seem over the top but with Tesla you never know!

VEHICLE INSPECTION CHECKLIST

SECTION A - Verify pre-delivery vehicle records
  • 1. Check for the correct full name and address on your paperwork.
  • 2. Confirm the car's VIN matches your paperwork.
  • 3. Check the car's display screen for any information that does not match the car (found by tapping the Tesla "T").
  • 4. Verify that the car's full spec matches your configuration.
SECTION B - Exterior inspection
  • 1. Verify that the car's body colour, interior, and wheels match what you configured.
  • 2. Inspect body exterior paint for defects. NOTE: This should really be the only item which should cause you to reject a delivery; most other issues can be easily addressed in a separate service visit.
  • 3. Inspect vehicle underside (front and rear) for signs of scraping, or damage - look under both sides/front/rear to Check the battery tray is properly attached.
  • 4. Check for any obvious body panel misalignment, or large gaps.
  • 5. Inspect wheel rims for damage.
  • 6. Inspect all glass for signs of distortion, scratches, or cracks. Open each door & ensure all windows open slightly & then close after shutting the door.
  • 7. Check for proper windshield and windshield trim installation.
  • 8. Inspect all edges of the roof glass panel and rear window. Check centre roof glass that it is mounted with equal spacings left-right.
  • 9. Test all doors to ensure they open and close without unreasonable effort or sound. Check paint in areas such as door hinges, that are not visible when doors are closed. NOTE: Some deliveries have reported incomplete body painting in hidden areas.
  • 10. Test opening and closing of trunk and frunk. Check paint in areas that are not visible when frunk and trunk are closed. NOTE: Some deliveries have reported incomplete body painting in hidden areas.
  • 11. Check for the towing eye under the frunk mat.
  • 12. Ensure door windows auto-close completely when doors are closed.
  • 13. Check for front license plate bracket.
  • 14. Check all front and rear exterior lights for signs of internal condensation.
  • 15. With all doors open, inspect the weather seals around door gaps and windows. NOTE: Some deliveries have reported seals being "overlapped" incorrectly. This is easily fixed by hand in a few seconds, but worth noting
SECTION C - Interior inspection
  • 1. Check for any error messages on the display screen.
  • 2. Touch the "Tesla T" at the top of the screen to bring up the "About Your Tesla" window. Tap the unicorn drawing to access the Sketch Pad. Leave the Sketch Pad up for a minute to make sure there are no phantom touches happening on the display.
  • 3. Gently test the driver and passenger door emergency release.
  • 4. Check all 4 windows to ensure they open and close properly.
  • 5. Inspect interior seat upholstery, door surfaces, dash, headliner & carpets (including passenger compartment, frunk, and trunk).
  • 6. Check left and right clothing hook operation.
  • 7. Check all seat belts for proper operation.
  • 8. Check the rear seats for proper fold-down operation.
  • 9. Test the sound system to ensure all speakers are working (move fade/balance to all four points to verify)
  • 10. Test the steering wheel position controls to ensure proper operation.
  • 11. Press the center of the steering wheel to make sure the car's horn works.
  • 12. Test the windshield wipers.
  • 13. Test the rear view camera.
  • 14. Check side mirrors for proper operation of folding and position adjustment.
  • 15. Check sunvisor operation and mirror condition.
  • 16. Check the rear view mirror for any warping or distortion.
SECTION D - Lighting inspection
  • 1. Vanity mirror lights.
  • 2. Front overhead driver & passenger lights.
  • 3. Rear overhead left & right side lights.
  • 4. Ambient lights
  • 5. Driver & passenger foot wells
  • 6. Driver & passenger door pockets
  • 7. Rear left & right door pockets.
  • 8. Driver & passenger door puddle lights.
  • 9. Console middle compartment light.
  • 10. Console rear compartment light.
  • 11. All door latch button lights.
  • 12. All door window button lights.
  • 13. Steering wheel control lights.
  • 14. Glovebox light (check glovebox opening and closing).
  • 15. Frunk light.
  • 16. Trunk lights (2).
  • 17. Fog lights.
  • 19. Headlights (low & high-beam).
  • 20. Front park lights.
  • 21. Front turn signal lights.
  • 22. Left & right side turn signal lights.
  • 23. Rear running lights.
  • 24. Brake lights.
  • 25. Rear turn signal lights.
  • 26. Sunvisor driver and passenger lights.
SECTION E - Inspect charging ability
  • 1. Check charge port door for proper operation.
  • 2. Check charge port indicator light.
  • 3. Ensure vehicle will accept a charge.
  • 4. Check both mobile charging cables are present (Type 2 and Tesla 13A 3 pin). If applicable, test it to ensure they work.
SECTION F - Inspect pairing connectivity
  • 1. Test both key cards to ensure they work with your car. Keep one key card on your person in case the phone app does not operate properly.
  • 2. Pair your smartphone to your car over Bluetooth.
Post-inspection:

Verify post-delivery vehicle records
  1. Ask your delivery specialist to make sure that your car is marked as DELIVERED in Tesla's network. NOTE: Some owners have reported cars being delivered, but the phone key is disabled the following day. This is due to the car not being marked as "Delivered" in the network.
  2. Make sure you have copies of all paperwork necessary for good documentation of your purchase, including a copy of your signed purchase agreement (MVPA). If your delivery specialist suggests that you can get your documents electronically on your Tesla account, ask for paper copies you can take with you anyway. Having physical copies with you ensures you will get them.
Note: Pointing these out before you leave is important but if you only notice something days later, don't worry. Tesla is has a reputation of rectifying these issues either immediately or on your next visit to the service center. If you have a car you're not happy taking away that day, you have every right to decline the handover until the problems are fixed.

Before driving away, ask a Tesla rep:
  1. How to charge / work a supercharger / open the charge flap.
  2. Make sure correct closing technique for frunk is demonstrated.
  3. Autopilot usage.
  4. How to find superchargers / other chargers.
  5. How to open / move between apps on the display.
  6. Pair your phone and connect / reconnect Bluetooth.
  7. How to use Satellite Radio, Podcasts, and Spotify.
  8. Steering wheel buttons / how to change what each do.
  9. How to do a full reset of the main screen.
  10. How to adjust seating, save profiles, have mirrors drop / not drop when reversing.
  11. Review all settings pages.
  12. Use of the Android or iPhone apps.
  13. Where to find roadside assistance info from the main screen.
  14. Your local service center support number.
PLEASE NOTE: ALL ISSUES/SNAGS MUST BE REPORTED VIA THE MOBILE APP WITHIN 7 DAYS/100 MILES.

This is brilliant and exactly what I'd been meaning to dig out for tomorrow. Thank you!
 
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rich_g

Member
Jun 12, 2020
16
4
Stratford upon Avon
Got my VIN now. just need the title / registration docs to activate my account. Presumably Zenith will provide those. Tesla confirmed that my M3 SR+ was on the silver ray :)
 

hingus2000

Member
May 24, 2020
233
175
London
Collected today. So easy. Was early but they brought the car round and off I went.

Car was in superb condition, no issues that I could spot. Managed to give one of the wheels some minor curb rash at South Mimms but trying not to let it annoy me as it was always going to happen eventually!

Absolutely loving it. The blue is such a lovely colour. Depressing that I’ll probably never see it as clean ever again!

Currently doing the family tour showing it off. People love it.
 
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