2019.36.1 Software update not completing

[Nighthawk]

My model S screen says software updating to 2019.36.1 but it has been stuck there for more than 24 hours. I have tried a reboot using brake and steering wheel buttons. My iPhone app says it’s updating and is at 10% but again has been stuck there for 24 hours. Can’t reboot from touch screen because touch screen is black with software updating message. Any suggestions?

 

[3Victoria]

My model S screen says software updating to 2019.36.1 but it has been stuck there for more than 24 hours. I have tried a reboot using brake and steering wheel buttons. My iPhone app says it’s updating and is at 10% but again has been stuck there for 24 hours. Can’t reboot from touch screen because touch screen is black with software updating message. Any suggestions?

Try hard boot. Brake pedal and both scroll buttons.

 

[Nighthawk]

Try hard boot. Brake pedal and both scroll buttons.

Thanks - I have tried that but didn’t change anything.

 

[3Victoria]

Fixed it for me when I was stuck. At least your car is attempting 36.1 .... jelly.

 

[Mkaderi]

No 2019.36.1 yet! Any ideas when going to mass rollout?

 

[David29]

This happened to me. Service Center originally thought it was an MCU failure, but later realized that the cause was a corrupted file on my flash drive for music, plugged into the USB port. Do you by any chance have a connected USB flash drive (memory stick)? If so, try removing it.
In another thread on this topic, someone suggested that it is good practice to remove any connected memory sticks before installing an update.
If you don't have a USB memory stick, then my experience was not helpful, sorry!

 

[Nighthawk]

This happened to me. Service Center originally thought it was an MCU failure, but later realized that the cause was a corrupted file on my flash drive for music, plugged into the USB port. Do you by any chance have a connected USB flash drive (memory stick)? If so, try removing it.
In another thread on this topic, someone suggested that it is good practice to remove any connected memory sticks before installing an update.
If you don't have a USB memory stick, then my experience was not helpful, sorry!

I don’t have any connected memory sticks but thank you for the input.

 

[Nighthawk]

No 2019.36.1 yet! Any ideas when going to mass rollout?

My screen says that 2019.36.1 is what it’s trying to install.

 

[PWlakewood]

Can you disconnect from wifi and see if it will pause?

 

[Beady3647]

I'm a long way behind you on the Version (I'm only at 2019.32.12.2) but I recently had a complete freeze out. MCU was blank, tried all resets, disconnected all USB etc but still no good. The car was taken to my local SC and they diagnosed (eventually) that the update had failed and forced it through. I'm reading more and more about update fails which is very concerning as this is IMHO one of Teslas biggest advantages. This is the first time I've had a problem with software update in 4 years of 2 x MS ownership.

 

[tranzndance]

I haven't gotten a software notification but my networking history data for the car showed days where it downloaded 6, 9 and 6 gigabytes of data. Anyone else seen that? Is the update big in size like that?

 

[Mobile3228]

I haven't gotten a software notification but my networking history data for the car showed days where it downloaded 6, 9 and 6 gigabytes of data. Anyone else seen that? Is the update big in size like that?

2019.36.1 is 600mb. Got it on Friday.

 

[azred]

It looks like this release must be buggy as rollout is small.

 

[Tholland]

I haven't gotten a software notification but my networking history data for the car showed days where it downloaded 6, 9 and 6 gigabytes of data. Anyone else seen that? Is the update big in size like that?

Those sizes normally indicate Navigation map data. The updates for software are normally under 1gb depending on how far behind you are.

 

[miles267]

Support told me today to reboot my MCU. They could see a lot of temp files likely to prevent the update. Since doing this, no luck yet. If you have a USB drive connected, to where is the update saved?

 

[Evergreenie]

I had the exact same issue with my 2017 Model X. No memory sticks connected. It took a trip to the service center, who completed a new software install in about two hours.