Since Tesla can look at charging scenarios for thousands of cars in order to make their design decisions, I imagine they simply looked at the statistical data for cars with 72A charge capability and found that capability was effectively not used by their customers. So they deleted a statistically unused feature after looking at the data.
Let's say we could look at Tesla's statistical data:
1) What percentage of customers have installed walled connectors on an AC circuit with > 60A breaker (to get > 48A charge rate)?
To get the full 72A, what percentage of customers have a 90A or greater breaker? My guess: < 1%, likely is even lower.
2) For 48A and less charge rates, what percentage of the time has charging been interrupted before reaching desired charge?
If most charging scenarios are reaching completion with 48A or less, then you have another statistical indicator that 72A is effectiively not being used.
Put another way, with the 48A on the worst case vehicle (the Model X), you can get a full charge overnight (9 hours). And full charges are rarely needed, yet they are still handled at 48A rate. Most scenarios need nowhere near a full charge. So it is hard to imagine that a 48A rate effectively impacts any more than a handful of customers out of tens of thousands. When you do need a fast charge (because you are travelling), the Supercharger network is WAY faster than any wall charger. After owning an X for about a year and considering my usage, it makes complete sense that Tesla removed that 72A 'non-feature'.