Hello All,
I had the strangest experience yesterday with the 2020.4.1 update.
First a little background: I have a Model S (Signature version - almost 8 years old) and a Model 3 Dual Motor Performance with AutoPilot Hardware 2.5. I have never had a problem with updating software on either of my cars for the past many years.
Yesterday, I was at work and I got the notification about the new update available for my Model S (which was at home). I started the update using my phone and it finished very quickly. Of course, I wanted the update for my Model 3 too so that I can experience the improvements, and I found out from my App that it was actually downloading the software to the car at the time. I was happy and I waited for it to finish the download. Once it finished, I started the Installation right away.
Model S update was estimated to be 50 min update, but Model 3 update was estimated to be only 25 minutes (I wonder why). Model 3 update went up to 60% and it got stuck there for a very very long time. After over an hour and half, I got tired of waiting and went to the car. Luckily, it let me in and it shows, on the screen, "Updating Electronic Control Unit" with a black background. But, it was clear, it got stuck there for more than an hour, and no other UI available (not even a cancel button). I pressed on the break, it came alive, I put it in Drive, it let me drive. Bizarre! I drove down the street, but not brave enough to drive home, so I came back to office, and parked in the same spot. Now, when I get out of the car, I can't even lock the car (I could only try from the phone because there was no other UI available on the screen in the car).
Not sure what to do, so I decided to go back in the office and check on the internet if anyone reported anything like this. Didn't find anything, so I went back to car and decided to reboot the computer. Computer came back on, with full UI, but with a warning that "The car needs software update, call service". I called the service, but the roadside assistance person was not very helpful. No other options available for continuing the update or anything - so I decided to take Lyft and go home. (By the way, now that the UI was available, I could lock the car!)
As I was going home, I checked the App on the phone, and it gave me an option to install the software again. Since I didn't have anything to lose, I started the update, and this time it quickly jumped to 60%, and a few minutes later, to 80%, and finished the installation in a few minutes later and rebooted the car. I turned around and came back, picked up the car, and drove home after that with no issues!
Here are a few questions:
Has anyone seen something like this before?
If I drove the car in the middle of the installation, and it finished the installation, I wonder if it would reboot at the end of the installation even though I may be in the middle of driving. (Surprised it let me drive the car while it was in the middle of updating the ECU).
The person on the phone at the service thought that it needed internet (or Wifi) connection during the installation. Is that correct? I was under the impression you only need it for the download.
Any other comments and wisdom you can impart to this situation will be very useful to me (and hopefully to the Tesla community in general).
Thank you all,
Mohan
I had the strangest experience yesterday with the 2020.4.1 update.
First a little background: I have a Model S (Signature version - almost 8 years old) and a Model 3 Dual Motor Performance with AutoPilot Hardware 2.5. I have never had a problem with updating software on either of my cars for the past many years.
Yesterday, I was at work and I got the notification about the new update available for my Model S (which was at home). I started the update using my phone and it finished very quickly. Of course, I wanted the update for my Model 3 too so that I can experience the improvements, and I found out from my App that it was actually downloading the software to the car at the time. I was happy and I waited for it to finish the download. Once it finished, I started the Installation right away.
Model S update was estimated to be 50 min update, but Model 3 update was estimated to be only 25 minutes (I wonder why). Model 3 update went up to 60% and it got stuck there for a very very long time. After over an hour and half, I got tired of waiting and went to the car. Luckily, it let me in and it shows, on the screen, "Updating Electronic Control Unit" with a black background. But, it was clear, it got stuck there for more than an hour, and no other UI available (not even a cancel button). I pressed on the break, it came alive, I put it in Drive, it let me drive. Bizarre! I drove down the street, but not brave enough to drive home, so I came back to office, and parked in the same spot. Now, when I get out of the car, I can't even lock the car (I could only try from the phone because there was no other UI available on the screen in the car).
Not sure what to do, so I decided to go back in the office and check on the internet if anyone reported anything like this. Didn't find anything, so I went back to car and decided to reboot the computer. Computer came back on, with full UI, but with a warning that "The car needs software update, call service". I called the service, but the roadside assistance person was not very helpful. No other options available for continuing the update or anything - so I decided to take Lyft and go home. (By the way, now that the UI was available, I could lock the car!)
As I was going home, I checked the App on the phone, and it gave me an option to install the software again. Since I didn't have anything to lose, I started the update, and this time it quickly jumped to 60%, and a few minutes later, to 80%, and finished the installation in a few minutes later and rebooted the car. I turned around and came back, picked up the car, and drove home after that with no issues!
Here are a few questions:
Has anyone seen something like this before?
If I drove the car in the middle of the installation, and it finished the installation, I wonder if it would reboot at the end of the installation even though I may be in the middle of driving. (Surprised it let me drive the car while it was in the middle of updating the ECU).
The person on the phone at the service thought that it needed internet (or Wifi) connection during the installation. Is that correct? I was under the impression you only need it for the download.
Any other comments and wisdom you can impart to this situation will be very useful to me (and hopefully to the Tesla community in general).
Thank you all,
Mohan
