2020 Model S charger door sometimes won't open with app or dashboard control

[JW500]

I have 2020 Model S. For a few months now, the charging port door on the rear driver side of the car does not reliably open with triggered either with the app or the dashboard control. You hear a noise that the door is trying to open but it seems stuck. If you assist the door a bit by pressing gently, it might pop open and the port is ready to go. You can then close it and reopen it using the app/dashboard without incident after that. No longer stuck. Until the next time which could be the next day or several days later or a week later.

Is this a mechanical problem that needs to be addressed with a service call?

 

[DerbyDave]

You can open the port by pressing on the door, which you indicate mostly works. I assume pressing the button on the wall connector handle doesn't work either. Sounds like the port door may need service.