This was really strange. After the last software update both keys were rendered non-functional and wouldn't open the doors. After much research online and reading the manual I tried everything. New remote batteries didn't work even though I knew it wasn't that. I was able to get into the car unlocking it via the app. I reset the software several times to no avail. I tried keyless driving to get it to the service center but as soon as I got the "you have 2 minutes to drive" notice and tried to put it in D it would not allow it and went right back to "key not found." I tried the method of placing a key at the correct location below the door and then by USB port which also didn't work.
After the above I used the app to open a repair ticket with the first appointment in Spokane, WA 1 week out so I booked that. I was texted by an agent who confirmed I'd done all the above. Once he knew no methods worked, including keyless driving, a tow truck was immediately summoned. I was pretty impressed that the truck arrived in an hour considering it was coming from Spokane and I am in a rural area in east Coeur d’Alene, ID. Since the car wouldn't even go into N we figured out how to put in "tow mode" so the car could be rolled out of the garage and into a very steep driveway where it was pulled up onto the flatbed.
Anyway - the next day I got a call from the service center that it was ready and required a "reset." I explained I had done several resets and he explained those are "soft resets" and it required a "hard reset" which only they can do with their computer. Going to pick it up today. Overall the service response was pretty good. Anyone else ever required a hard reset? Hopefully it's an anomaly. The car has 7200 miles.
After the above I used the app to open a repair ticket with the first appointment in Spokane, WA 1 week out so I booked that. I was texted by an agent who confirmed I'd done all the above. Once he knew no methods worked, including keyless driving, a tow truck was immediately summoned. I was pretty impressed that the truck arrived in an hour considering it was coming from Spokane and I am in a rural area in east Coeur d’Alene, ID. Since the car wouldn't even go into N we figured out how to put in "tow mode" so the car could be rolled out of the garage and into a very steep driveway where it was pulled up onto the flatbed.
Anyway - the next day I got a call from the service center that it was ready and required a "reset." I explained I had done several resets and he explained those are "soft resets" and it required a "hard reset" which only they can do with their computer. Going to pick it up today. Overall the service response was pretty good. Anyone else ever required a hard reset? Hopefully it's an anomaly. The car has 7200 miles.
