Was just going to suggest the same.Have you guys tried "setting" the boot to a really low height first. Like halfway open. Then set it again to the max opening to see if it makes any difference?
Just a thought.
It could be that attempting to set the boot at the highest point when its previous setting is so close that it’s ignoring the input.
As said try setting it to add arbitrarily low open amount, just to confirm the setting function works, then set it again at max travel.