2021+ Model S and Model S Plaid Refresh Issues Thread

[strider]

The main thing to avoid is charging to 100 and leaving it there often (doing it for a road trip is fine) or leaving it at 0. I leave my M3 plugged in at home at 80%.

As for 70/80/90%, it’s really up to you and how much you may drive daily or on a whim. There is theoretically less battery degradation from using 70% over 90%, but we are taking a few percent over the life of the car. You can start with 80% for daily driving and see how it treats you.

Good info @theatrus. With Li-Ion, you have 2 things that degrade a pack (well, there is a 3rd one, temperature, but it doesn't affect Teslas since they manage the pack very tightly): charge cycles and calendar degradation. Charge cycles are self explanatory. The batteries are only designed/tested for a given number of cycles. You only control this by how much you drive. With calendar degradation, it is the slowest at 50% SoC. If you are going to store your car for a while, you should set it for 50%.

It is easier for the BMS to balance the pack at higher levels (because the cell voltage changes are larger so easier to detect). With our cars I set it for 90% and charge 1/week depending on driving. But we don't have surprise long drives.

 

[jf2go]

Posting an update for the benefit of anyone that encountered the same issue that I did after their new car updated to 2021.32.22. After my new Plaid updated, I could no longer connect to the car from my App. Also, all settings (Homelink, Profiles, Bluetooth phone, Driving, Key programming, etc.) were erased. Streaming Music no longer works. Voice commands no longer work. Autopilot doesn't work and I have an alert with an error UI_a010 complaining about Navigation unavailable - Service is required.

I setup a mobile service, but the service team reached out and said that I had to bring it in, and auto-scheduled an appointment for me first thing this morning. Upon arriving at the service center this morning, the rep said that they were expecting me, and had the fix already prepared. It took about 45 minutes for them to fix the issue while I waited. When I got back in the car, I could connect from the App and all of my (previously erased) settings were there again (streaming favorites, profiles, homelink, keys, etc.). The car was also downloading a map update. After I got home, the map download completed, and all of the Navigate on Autopilot, Traffic Signal, etc. buttons were working again. The service rep didn't tell me what the problem was, but said that he was expectiing 4 additional cars this morning with the same problem. My software still shows 2021.32.22. So glad Tesla was on top of this issue and I didn't have to leave the car with them.

 

[Blue Stuff]

Posting an update for the benefit of anyone that encountered the same issue that I did after their new car updated to 2021.32.22. After my new Plaid updated, I could no longer connect to the car from my App. Also, all settings (Homelink, Profiles, Bluetooth phone, Driving, Key programming, etc.) were erased. Streaming Music no longer works. Voice commands no longer work. Autopilot doesn't work and I have an alert with an error UI_a010 complaining about Navigation unavailable - Service is required.

I setup a mobile service, but the service team reached out and said that I had to bring it in, and auto-scheduled an appointment for me first thing this morning. Upon arriving at the service center this morning, the rep said that they were expecting me, and had the fix already prepared. It took about 45 minutes for them to fix the issue while I waited. When I got back in the car, I could connect from the App and all of my (previously erased) settings were there again (streaming favorites, profiles, homelink, keys, etc.). The car was also downloading a map update. After I got home, the map download completed, and all of the Navigate on Autopilot, Traffic Signal, etc. buttons were working again. The service rep didn't tell me what the problem was, but said that he was expectiing 4 additional cars this morning with the same problem. My software still shows 2021.32.22. So glad Tesla was on top of this issue and I didn't have to leave the car with them.

If you go into the Tesla app - service - history and look at your invoice is there any further details there?

 

[jf2go]

If you go into the Tesla app - service - history and look at your invoice is there any further details there?

This is what the invoice showed:

Technician verified customer's concern. Found the car lost remote access to mothership. Technician
proceeded with running the routine to setup production vehicle. Verified proper operation.

 

[cwanja]

This is what the invoice showed:

Technician verified customer's concern. Found the car lost remote access to mothership. Technician
proceeded with running the routine to setup production vehicle. Verified proper operation.

So it’s almost like the fact that the firmware was ’triggered’ (not necessarily downloaded) before someone took delivery is causing this. Because I have seen it more in recent deliveries who get home, update and boom. Mainly from the wording of ‘running the routine to setup production vehicle’.

Pro tip: update to any latest firmware at the service center.

 

[LVBea]

So it’s almost like the fact that the firmware was ’triggered’ (not necessarily downloaded) before someone took delivery is causing this. Because I have seen it more in recent deliveries who get home, update and boom. Mainly from the wording of ‘running the routine to setup production vehicle’.

Pro tip: update to any latest firmware at the service center.

Picked car up Tuesday 9-28 same problem got home nothing worked. Took it back Wednesday. They took it into service. Got back Thursday everything works fine. Invoice said the same.

 

[bhzmark]

Wall charger won’t open the charge port? Anyone noticed that issue and how do I fix it?

I had this issue at first.. it definitely wasn't working at multiple wall chargers... then it just started working and works fine now. So keep trying.

I didn't do any update.. still on the 2021.31.101 that it came with. I'll do the update that is pending right before I drop it off for some minor service stuff to fix so that if the update causes all those problems some are reporting (lose navigation etc.) they can fix that too.

 

[55lh55]

YES I do too. Can't seem to isolate it as easily as I did the rear seat latch rattle tho. Drives me nuts on slow rumbling roads

I think its the speaker grill on it. or the piece - if i hold the whole trim piece it stops though.

 

[kdeckster]

If you go into the Tesla app - service - history and look at your invoice is there any further details there?

The same exact thing happened to me. I took my Plaid to Tesla Service Sunnyvale, as a walk in appointment was available. Sure enough, there was another nice gentleman there, who also received his car on 9/30. We hung out for a few hours together while they fixed out cars. Kind of funny to have two cars delivered the same day, took the update right after delivery, and both borked in the same exact ways. Turns out over 170+ Plaids received the update and were stuck in this bad state. Tesla pulled the update so others won’t get it until the bug is addressed. As for our cars, they were able to tether it to their laptops and get them online again, and ultimately force a redownload of the maps data.

 

[rk242]

Posting an update for the benefit of anyone that encountered the same issue that I did after their new car updated to 2021.32.22. After my new Plaid updated, I could no longer connect to the car from my App. Also, all settings (Homelink, Profiles, Bluetooth phone, Driving, Key programming, etc.) were erased. Streaming Music no longer works. Voice commands no longer work. Autopilot doesn't work and I have an alert with an error UI_a010 complaining about Navigation unavailable - Service is required.

I setup a mobile service, but the service team reached out and said that I had to bring it in, and auto-scheduled an appointment for me first thing this morning. Upon arriving at the service center this morning, the rep said that they were expecting me, and had the fix already prepared. It took about 45 minutes for them to fix the issue while I waited. When I got back in the car, I could connect from the App and all of my (previously erased) settings were there again (streaming favorites, profiles, homelink, keys, etc.). The car was also downloading a map update. After I got home, the map download completed, and all of the Navigate on Autopilot, Traffic Signal, etc. buttons were working again. The service rep didn't tell me what the problem was, but said that he was expectiing 4 additional cars this morning with the same problem. My software still shows 2021.32.22. So glad Tesla was on top of this issue and I didn't have to leave the car with them.

I picked up a new Plaid Thursday evening, and everything was fine on the drive home. There was a pending software update (2021.32.22) so I started installing it before I went to bed. The next morning all my settings were gone and I'm unable to connect to the car with the app (neither iOS nor Android). There's an active alert UI_a010 that says navigation is unavailable. Here's a list of all the issues that I think are related:

1. Speed limit is shown in European style (white circle with red outline)
2. Tesla theater missing (blank screen)
3. Unable to connect to car using the app (neither with iOS or Android)
4. Navigation data not downloading (yes I'm on wi-fi)
5. Grayed out 'Navigate on Autopilot' toggle
6. Grayed out 'Traffic light and stop sign control' toggle
7. Grayed out 'FSD previsualization' toggle
8. Dashcam not working (not so sure it's related)

Anyway, I scheduled a service appointment, but it's about 3 weeks out. Hoping to do a walk-in on Monday.

The only other issue I've noticed is that about half the time the trunk won't lock when auto-closing... I have to manually close it to lock. Not too worried about this one, and can wait 3 weeks for it.

 

[impastu]

I picked up a new Plaid Thursday evening, and everything was fine on the drive home. There was a pending software update (2021.32.22) so I started installing it before I went to bed. The next morning all my settings were gone and I'm unable to connect to the car with the app (neither iOS nor Android). There's an active alert UI_a010 that says navigation is unavailable. Here's a list of all the issues that I think are related:

1. Speed limit is shown in European style (white circle with red outline)
2. Tesla theater missing (blank screen)
3. Unable to connect to car using the app (neither with iOS or Android)
4. Navigation data not downloading (yes I'm on wi-fi)
5. Grayed out 'Navigate on Autopilot' toggle
6. Grayed out 'Traffic light and stop sign control' toggle
7. Grayed out 'FSD previsualization' toggle
8. Dashcam not working (not so sure it's related)

Anyway, I scheduled a service appointment, but it's about 3 weeks out. Hoping to do a walk-in on Monday.

The only other issue I've noticed is that about half the time the trunk won't lock when auto-closing... I have to manually close it to lock. Not too worried about this one, and can wait 3 weeks for it.

Appears to be a common issue with that OS update on refreshes. Heard from others here that SC will have to reinstall the firmware then all good.

 

[320x240]

Posting an update for the benefit of anyone that encountered the same issue that I did after their new car updated to 2021.32.22. After my new Plaid updated, I could no longer connect to the car from my App. Also, all settings (Homelink, Profiles, Bluetooth phone, Driving, Key programming, etc.) were erased. Streaming Music no longer works. Voice commands no longer work. Autopilot doesn't work and I have an alert with an error UI_a010 complaining about Navigation unavailable - Service is required.

I setup a mobile service, but the service team reached out and said that I had to bring it in, and auto-scheduled an appointment for me first thing this morning. Upon arriving at the service center this morning, the rep said that they were expecting me, and had the fix already prepared. It took about 45 minutes for them to fix the issue while I waited. When I got back in the car, I could connect from the App and all of my (previously erased) settings were there again (streaming favorites, profiles, homelink, keys, etc.). The car was also downloading a map update. After I got home, the map download completed, and all of the Navigate on Autopilot, Traffic Signal, etc. buttons were working again. The service rep didn't tell me what the problem was, but said that he was expectiing 4 additional cars this morning with the same problem. My software still shows 2021.32.22. So glad Tesla was on top of this issue and I didn't have to leave the car with them.

Whoa! I have the exact same problem and Buena Park is telling me to come in Oct 29th and they'll take a look. What service center is this? I dont want to have a half messed up car for the entire month if I can help it.

When I was there at the service center another EOQ plaid delivered car showed up and the owner had the exact same problem.
- Dead Mobile App
- Youtube/Disney+/etc all missing/blank
- slacker/spotify logins wont work
- Full self driving advanced vis says "not supported in your region"
- speed limit signs are all shaped like in europe - round with a red ring around them, vs rectangular USA style
- cabin overheat protection cant be enabled
- NAV is useless, and can't download nav data even when on wifi to enable navigation
- no superchargers show up on map

Crazy to wait all month to get those things fixed... but my attempt at a walk-in fix failed and they said see you in 4 weeks! Would love to try whichever service center you went to.

 

[jf2go]

Whoa! I have the exact same problem and Buena Park is telling me to come in Oct 29th and they'll take a look. What service center is this? I dont want to have a half messed up car for the entire month if I can help it.

When I was there at the service center another EOQ plaid delivered car showed up and the owner had the exact same problem.
- Dead Mobile App
- Youtube/Disney+/etc all missing/blank
- slacker/spotify logins wont work
- Full self driving advanced vis says "not supported in your region"
- speed limit signs are all shaped like in europe - round with a red ring around them, vs rectangular USA style
- cabin overheat protection cant be enabled
- NAV is useless, and can't download nav data even when on wifi to enable navigation
- no superchargers show up on map

Crazy to wait all month to get those things fixed... but my attempt at a walk-in fix failed and they said see you in 4 weeks! Would love to try whichever service center you went to.

I went to the service center in Lake Forest

 

[psyduck007]

Anyone have a rattle in what seems like the roof trim above the window on the driver door? It’s the alacantara part right below the glass roof.

Yep. Was bugging me quite a lot. SC took care of it at last service visit. That and added duct tape to mute the back seats as suggested earlier in this thread. All quite now!

 

[Ohmster]

I picked up a new Plaid Thursday evening, and everything was fine on the drive home.

The only other issue I've noticed is that about half the time the trunk won't lock when auto-closing... I have to manually close it to lock. Not too worried about this one, and can wait 3 weeks for it.

Had that happen quite often on my old S until I adjusted the two ‘bumpers’ at the bottom.

That fixed it for 90% of the time. It was still problematic when it was hot outside. I think the bumpers might have expanded from the heat.

 

[HFh]

Well, I dropped off the car Friday morning to have the charge port and the passenger restraint system error looked at.

Between the PPF, the caliper painting, and this, I’ve only driven my car a few days since I picked it up 9/9.

Anyway, I came back Saturday to get a loaner (blue 100D S with white seats, exactly the color combination my wife wants… so that’s good for her), and was told I’d see my car Tuesday at the earliest but their best wiring specialist is on it, so, well, there you go.

 

[trhoadsduke]

Since the last software update my S seems to have connectivity issues. One is that the app can’t locate the car and two the system shut completely down while in park and after 5 min rebooted and allowed me to drive. Anyone experiencing this? I have driven long distance since, with no issues outside of the app will not connect and to car

 

[cwanja]

Since the last software update my S seems to have connectivity issues. One is that the app can’t locate the car and two the system shut completely down while in park and after 5 min rebooted and allowed me to drive. Anyone experiencing this? I have driven long distance since, with no issues outside of the app will not connect and to car

My assumption is that the heartbeat between the app and the car was overwritten with the software update. Mobile service can reset it. Or you could try and drive to a service center and have them do it quickly. Takes about 15 minutes.

So test this theory - can you try and unlock the car and see what the app does? What about trying to open the trunk? If you cannot even get to those functions, have you tried logging out of the app and re-logging in?

 

[1020hp]

i hear a sound coming from the car while backing up- not sure if that's normal or i need to raise a service ticket? otherwise normal on driving.

Also tried summon for the first time today. didn't feel car was doing it right. i pulled out of garage as didnt wanna risk it and parked in my driveway- then went to front of house and tried to summon it by holding " come to me" and it was having a hard time going little forward and reverse many times and was confused af lol. how do u summon?

thanks

 

[a1machinista1]

what grill dent?