For your issue, how long did it take? What does this process look like?I hear that - hope they figure it out quick. I suspect they might.
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For your issue, how long did it take? What does this process look like?I hear that - hope they figure it out quick. I suspect they might.
Not too long, but our experience isn't typical - we know some Tesla engineers and were able to go straight to them bypassing the standard service experience. We were collecting data off the car and were able to give that to them.For your issue, how long did it take? What does this process look like?
Sorry this happened, but glad to hear engineering is looking at logs.Well isn't that a lucky experience. All that I know so far is that they said the engineers for the car itself and then specifically for the brakes were already involved by the next morning when I went to get the loaner.
Sorry this happened, but glad to hear engineering is looking at logs.
What exactly have they said so far?
Regarding the seatbelt, it was latched. However, the belt itself did not lock tight from the impact or slamming the break pedal to the floor.As for the seatbelt issue.... did she 100% positively notice that it locked when she buckled up and then later it was released ? Tesla's have a lot of magic but I believe the seatbelt latch/unlatch is old school manual so either the latch did not lock when inserted or was inadvertently touched and released the belt. There is not much detail on that situation so this is all I can think of.
Yeah, I’m recognizing that now. She had the pedal to the floor. With only a clicking sound as a result.One thing to keep in mind is. The brakes are standard hydraulic brakes. With assist. Just like in an ICE if you loose engine you lose assist. If something goes bad in a Tesla you lose assist, you should still have brakes. You should be able to stop if you stomp on them real hard. I’ve never tested that but that is my understanding.
This is the definitive answer, please get as much information as possible.All that they have said so far is that they are still reviewing everything and they will follow up with me on Monday.
Car is still under review at this time. Review can take another 30-60 days is what they have told me.It's April now--updates please?
I haven’t ghosted it, there is just little to update at this time. It is a real event and damaging Tesla isn’t my goal. Especially since this is my third Tesla.Lots of speculation. Strange that OP would make the post and then Ghost it. Happened 3 weeks ago, and was supposed to get response from Tesla engineering, but never followed up. Tesla will be able to review all throttle and brake positions at the time of the event, but nothing from the OP about their response.
Difficult to tell for sure is this is a real event from the OP or someone wanting to damage the Tesla reputation.
Hopefully we will soon hear more details.
Please keep us posted as this seems to be a very interesting situation.Car is still under review at this time. Review can take another 30-60 days is what they have told me.
I haven’t ghosted it, there is just little to update at this time. It is a real event and damaging Tesla isn’t my goal. Especially since this is my third Tesla.
As this review drags on, all I have is the list of the damage and the one recall they want to also take care. They have also put in there the “Retrofit Hydraulic Control Unit Wake-Up Wire.” This seems to be the hardest piece of equipment to find any information about, but I’m starting to wonder if it’s the cause because I did have one tech admit that something similar had been caused by that piece of equipment failing to bring the car to being fully awake.Please keep us posted as this seems to be a very interesting situation.