Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

2021 MYP Trunk Leak - bad service experiences

Hey all, first post here. I came here for insight since I can't seem to get anything good from Tesla or from the subreddit.

Shortly after taking delivery of my MYP back in September, I noticed that when I drove in heavy rain, water collects along the trunk sill on the inside of the weather seal. I also noticed drops of water coming in from around the sides of the trunk close/open button.

So, I started a long, unsuccessful process with Tesla to figure out what is going on.

1st visit at Toledo, OH Service Center:
The technician told me there is a known issue with trunk leaks. They took the inside trunk panel off and "sealed" it better. They had it for a full day, so I assume they did what they said. They were very courteous and friendly. Unfortunately, the next time I drove in heavy rain, I notice the same water collecting on the trunk sill inside the car.

2nd visit at Toledo, OH Service Center:
After having my car for a few hours, they called me to come pick it up and said that the leak was due to a body panel alignment issue and that they do not do body work at that location. They said I would need to go to Clarkston, MI location for repairs.

1st visit at Clarkston, MI Service Center:
After having my car for about an hour, they told me that they could not identify any leaks. They said that sprayed "an Amazon amount of water" on the trunk and did not see any leaking. They said it was probably just from opening and closing the trunk after it rains. To me, that doesn't make sense, as there was water coming out from the trunk button.

2nd visit at Clarkston, MI Service Center:
They had the car for maybe 15 minutes before they escorted me to the service bay to show me this "Amazon amount" of water they sprayed on it, which was just a garden hose. They said I should just keep a rag in the trunk and wipe it up when I see the water. They could not explain why there was indication of water coming from around the trunk button.

Now that I have driven the car through the winter, I noticed that there is a ring of salt all around the trunk button. I have a hard time seeing that as normal. My concern now is electrical problems with the trunk button if water intrusion is present.

I have a 5th appointment tomorrow (3rd at Clarkston) and they are trying to charge me a $26 diagnostic fee to look at my trunk lid again!!

Does anyone have any tips for this situation? Experienced trunk leaks and actually had Tesla fix them? I'm at a loss at this point.

Thanks in advance for the advice!

PXL_20220322_134344329.jpg
PXL_20220322_134352865.jpg
PXL_20211215_213505426.jpg
PXL_20211215_213445527.jpg
 
I have the same problem, out here in SoCal. Tesla service center can’t seem to find the problem. Tesla has replace the seal twice. Yesterday March 28 we got hit with heavy rain and it was leaking again. The car was park too. I’ll take pictures once the sun comes out.
 
UPDATE

I had my 5th SC visit yesterday, 3rd at Clarkston. They finally acknowledged that there was a leak. I guess the salt stains swayed them. It was also a new guy that I talked with about it. He was the body repair technician. I was there to also get my back bumper estimate (got hit while i was parked in a parking lot at work). He said he had looked at the photo I posted and that they had just fixed a similar leak last week. He said it was likely a gap between the trunk panel and the passenger brake light enclosure. They had it for almost 3 hours. We will see if they actually fixed it. It sounds like they did the exact same thing as the very first visit.

I gotta give them credit this time, the new guy I talked to did not treat me like I was an idiot. He was great!

@EFS83 I'd like to see the pics. I had that issue as well. The car standing still, parked in the rain, still leaked.
 
UPDATE

I had my 5th SC visit yesterday, 3rd at Clarkston. They finally acknowledged that there was a leak. I guess the salt stains swayed them. It was also a new guy that I talked with about it. He was the body repair technician. I was there to also get my back bumper estimate (got hit while i was parked in a parking lot at work). He said he had looked at the photo I posted and that they had just fixed a similar leak last week. He said it was likely a gap between the trunk panel and the passenger brake light enclosure. They had it for almost 3 hours. We will see if they actually fixed it. It sounds like they did the exact same thing as the very first visit.

I gotta give them credit this time, the new guy I talked to did not treat me like I was an idiot. He was great!

@EFS83 I'd like to see the pics. I had that issue as well. The car standing still, parked in the rain, still leaked.
 

Attachments

  • 9B2D432F-7B20-4AE0-B201-D27CF3298386.jpeg
    9B2D432F-7B20-4AE0-B201-D27CF3298386.jpeg
    565.2 KB · Views: 51
  • 30BEFB19-C059-4575-8327-C191CE9E90EC.jpeg
    30BEFB19-C059-4575-8327-C191CE9E90EC.jpeg
    1.1 MB · Views: 55
  • 41D42A2B-4CA7-4812-87CB-D2046A17C2E5.jpeg
    41D42A2B-4CA7-4812-87CB-D2046A17C2E5.jpeg
    903.4 KB · Views: 56
  • 26B36898-6BD3-40EB-A1D2-3D59F1D86A30.jpeg
    26B36898-6BD3-40EB-A1D2-3D59F1D86A30.jpeg
    402.3 KB · Views: 62
  • 4940096F-0CC4-4D76-977E-CFD84F21E3B7.jpeg
    4940096F-0CC4-4D76-977E-CFD84F21E3B7.jpeg
    970.4 KB · Views: 60
I have this leak too. I noticed the water in the trim but since it was bordering interior/exterior I wasn't totally sure it was a problem.

Last night it rained hard while I had my car out. Today, ~18h later I went to the garage and opened the trunk. As it tilted upwards I heard a ton of water slosh and then pour out from the top right of the rear glass, down the frame past the passenger brake light. I'm guessing about a liter. I am pretty sure the trunk was catching and holding water (quite well) and slowly leaking it into the interior via the trunk stops and close button like how your photos show. I'm going in for service this coming week.
 
UPDATE

I had my 5th SC visit yesterday, 3rd at Clarkston. They finally acknowledged that there was a leak. I guess the salt stains swayed them. It was also a new guy that I talked with about it. He was the body repair technician. I was there to also get my back bumper estimate (got hit while i was parked in a parking lot at work). He said he had looked at the photo I posted and that they had just fixed a similar leak last week. He said it was likely a gap between the trunk panel and the passenger brake light enclosure. They had it for almost 3 hours. We will see if they actually fixed it. It sounds like they did the exact same thing as the very first visit.

I gotta give them credit this time, the new guy I talked to did not treat me like I was an idiot. He was great!

@EFS83 I'd like to see the pics. I had that issue as well. The car standing still, parked in the rain, still leaked.
My trunk has a similar leak with water coming through the bumper stop and close button. All the SC wants to say is that it is fixed when it is not. SC replaced the rubber seal (which like I told them was not the problem) and of course did not resolve the leak that is in the lift gate not seal. Please share the fix so I can tell the SC what to do.

BTW I was rear ended in my 3 and it took 6 months to fix and then 4 months to figure why it was leaking. after many parts unrelated to the leak, they replace the lift gate since it was bent to allow the leak.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top