So today a different VIN shows up and a new date range of 1/3-1/9. Thoroughly confused with Tesla.
1. what happened to my original VIN? Did they give the car to someone else?
2. How can they not have builds and orders planned out for weeks? Seems totally random.
3. Frustrated we missed out on the year of supercharging. Calling 45min before our appointment for pick up on New Years Eve while we are driving to the SC and telling us it hasn’t been built yet seems like a bunch of crap.
4. No other options but to spend 2k more for FSD and try and find a LR, or wait till who knows when for the MYP we ordered.
So far not impressed with Tesla Customer Service.
Anyone else get left out on getting their car in time?
I did. No Vin, no communication. Ordered 10/23.
I reached out to them 12/30 and got the response of pick an inventory or wait 1-12 weeks. I had already sold my car and was without transportation. Going back to work Jan 4 and needed something. Wife was fine with the LR and I really wanted the MYP but wasn’t sure I could go up to 3 months w/o a car. Got a person on chat feature and looked at surrounding inventory. All the MYPs had either higher mileage or weren’t the right configuration. Found a LR in the color we wanted with 20” inductions, tow, FSD. He matched me to the vin and that was where the fun started.
Ultimately I’m happy with the LR but it’s unfortunate that I didn’t get the car I initially ordered in October. I have a reservation for a Cybertruck tri-motor. We’ll see how that goes.
For those that are curious, here’s the rest of the story after matching to the LR VIN.
Tesla reviewed and finalized financing, I logged in and digitally signed everything. Had a message saying my wife needed to login to her account to sign her co-signer portion. Problem was she didn’t have an account. Figured Tesla created one for her since they emailed her separately. She tried password recovery but website says her email isn’t a recognized account. Ok, so try and create a new account. Website says her email is already associated with an account so she can’t create one.
Now we are in limbo going back and forth. I get on Tesla chat to confirm she needs to login and approve these docs and I explain the account issue since she can’t get in to sign them. Tesla chat assures me everything is set on their end and we are good to go. I confirmed this 3 times with the person on chat. Setup a pickup time and waited for a text.
2 hours later get a text saying they are waiting for her to sign and then our car will be ready. I spend the next hour trying to get a person to help us login to her account. Can’t get a human on the phone and when I finally do they have no clue what’s wrong and transfer me to someone’s voicemail. Starting to get frustrated.
I called back the one person who answered their phone for me and it was the one who scheduled my delivery. I explain my situation and she was totally nice and promised to help us get this figured out. I asked her if we could just wet sign the forms instead. 30 mins later I get a text saying the forms are in the car for wet signatures, car’s ready and come pick it up!
We get to the SC a little over an hour later and nobody there knows what we are talking about. 20mins later associate tells us the car is in back with the paperwork, someone will bring it around shortly. Until then, just hang out. 70 minutes later they tell us the car is here. Yes, 70 minutes of waiting with nothing more of an update than, “I’m trying to find someone to drive the car up”.
We sign the paperwork and get escorted to our car. The guy who escorted us to our car was very nice and super helpful. He is an exterior quality control engineer. He spent 20 mins with me looking over the car. It was great.
This whole experience was less than great. I’m disappointed in the lack of communication to us as customers but also Tesla’s internal communication. It felt like each time we spoke to someone we were starting the process all over.
Of course we really like the car. I just learned a lot of lessons through this process.
In the end we saved some money with the LR, got the free supercharging and the $1,500 CA EV rebate. I just value my time as well as others and I definitely don’t feel it was reciprocated. Sucks to feel that way b/c it’s reminiscent of the days spending 3+ hours at a dealer buying any other manufacturers car. Really was hoping Tesla would be different.
Maybe everything happens for a reason.
absolutely love it!
