That’s good news. They’re treating you like a customer and accepted your car. Dublin ignored me. I should just go to SF or Berkely or San Jose SC.
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2021 Plaid off the grid after software update
- Thread starter 2putt4
- Start date
That’s good news. They’re treating you like a customer and accepted your car. Dublin ignored me. I should just go to SF or Berkely or San Jose SC.
linux-works
Active Member
you guys are more patient than I would be.
tell you what: if I paid $150k for a car and it was not taking an update and had features disabled because of that, I'd drive to the nearest SC and basically make a PITA out of myself until they reflashed the car, right then and there. full stop.
[rant] tesla does not deserve to sell cars that cost that much; they can't service them in decent time and I find it incredible that people continue to buy these when they KNOW what they are likely to be getting in to [/rant]
that's the cost of a whole house, in many areas of the country.
just incredible how much people will put up with just to patronize a brand. a brand that stopped caring about them, years ago.
tell you what: if I paid $150k for a car and it was not taking an update and had features disabled because of that, I'd drive to the nearest SC and basically make a PITA out of myself until they reflashed the car, right then and there. full stop.
[rant] tesla does not deserve to sell cars that cost that much; they can't service them in decent time and I find it incredible that people continue to buy these when they KNOW what they are likely to be getting in to [/rant]
that's the cost of a whole house, in many areas of the country.
just incredible how much people will put up with just to patronize a brand. a brand that stopped caring about them, years ago.
Hopefully the mobile visit tomorrow fixes it. But I suspect they won’t be able to. Seems they have to reset it to production state, which likely requires some advanced tools to get through the security. I’ll let you know. They already told one of the folks here mobile visit couldn’t fix it. I’ll let them try then followup here. Either way should be a quick fix.
The mobile team came to my house; couldn't fix it. It just wont accept commands remotely through the wireless connection or LTE. He mentioned they couldn't even push a new certificate for connection. But they acknowledged this is not an uncommon issue now. They scheduled time at a SC. I will keep checking for sooner dates. My guess is just a software fix.
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I spoke too soon... there no QC anymore. Car wasn't ready so I waited 15 min and they drove it around. There is a bolt on the floor... I hope they replaced it. The rear screen doesn't work. Infotainment controls aren't working. The front is scraped from the flatbed and there's bird *sugar* on my car. Roadside service scheduled for the 20th. Sigh. So check things out before you drive away. Maybe I should have waited until year MY2022.
After playing around a little, these guys (phone or mobile support) use the same tool we use in app to schedule service. In the Bay Area, apparently have 6 service centers within 1 hour of me. So I just kept checking it and using manage appointment, reschedule and see what pops up. You have to check a lot, but there are sooner appointments that appear then disappear. If you want a sooner appointment, just keep checking in the app as people cancel. I have a Monday appointment now.
Well, my car is now back and connected to the mothership. I was able to take the car to the SF service center without an appointment and they were able to return it to me in 24 hrs. They forced an update to 2021.32.22 and ensured me that it shouldn't happen again when there is a software update.
I got my car back today after a month wait service for the same problems and more. Tesla fixed the problems caused by solfware but all other hardware problems which I was told are normal (tesla normal) and because those hardwares were install by machines. At lease your plaid is better than a model 3 said, the tesla's tech. I think Elon may underpay his employees. Once I got home a new version 2021.36.5.1 update shows up for installation. I am so afraid of downloading the update this time.
Marcus Adolfsson
Member
I took delivery with the corrupted firmware, didn't notice until may drive home. Here were the symptoms (took from another thread):
- Dead Mobile App
- Youtube/Disney+/etc all missing/blank
- slacker/spotify missing
- Full self driving advanced vis says "not supported in your region"
- speed limit signs are all shaped like in europe - round with a red ring around them, vs rectangular USA style
- NAV is useless and can't download nav data even when on wifi.
U-turn back the Service Center and they kept it overnight to reflash. I have had Tesla cars since 2012 and the first time I have a seen a firmware update cause major issues.
"Confirmed reported concern. Reviewed vehicle log data. Found car computer requires recertification and navigation maps. Performed car computer recertification and updated navigation maps. Road tested vehicle. Verified vehicle is operating as expected with no faults or alerts present."
- Dead Mobile App
- Youtube/Disney+/etc all missing/blank
- slacker/spotify missing
- Full self driving advanced vis says "not supported in your region"
- speed limit signs are all shaped like in europe - round with a red ring around them, vs rectangular USA style
- NAV is useless and can't download nav data even when on wifi.
U-turn back the Service Center and they kept it overnight to reflash. I have had Tesla cars since 2012 and the first time I have a seen a firmware update cause major issues.
"Confirmed reported concern. Reviewed vehicle log data. Found car computer requires recertification and navigation maps. Performed car computer recertification and updated navigation maps. Road tested vehicle. Verified vehicle is operating as expected with no faults or alerts present."
Since they fixed mine (firmware updates at a service center), mine has been working great so far. I have done 1 other update myself (at home wireless) since then too without issue. So likely whatever fix they do will repair, but strongly suggest you do updates only once strong wifi is connected.
