Had car booked in with boot problems and they text me today to say…..
“The correct diagnosis into the concern you have with your liftgate and can confirm this is a firmware issue. The powered liftgate has been programmed to measure electrical current/resistance to determine if it is making contact with an obstacle, the programming has been found to be too sensitive and therefore movement stop unexpectedly as it suspects it has contacted an object. Our engineers are working on a resolution and have reported improvements have been made in firmware level 2022.16, which will roll out to your vehicle in due course. We apologise for any inconveniences caused by this issue, please let us know if you are happy to close down the booking.”
Hope it fixes it and its not a delaying tactic.
“The correct diagnosis into the concern you have with your liftgate and can confirm this is a firmware issue. The powered liftgate has been programmed to measure electrical current/resistance to determine if it is making contact with an obstacle, the programming has been found to be too sensitive and therefore movement stop unexpectedly as it suspects it has contacted an object. Our engineers are working on a resolution and have reported improvements have been made in firmware level 2022.16, which will roll out to your vehicle in due course. We apologise for any inconveniences caused by this issue, please let us know if you are happy to close down the booking.”
Hope it fixes it and its not a delaying tactic.