So let me get this straight - I go into my Tesla app, open a ticket, and any time day or night, and my problem will magically be fixed? You sure about that? Seriously guy, if you don't own a refreshed X, don't bother commenting. You're wasting your time and ours. This forum is to share experience - and mine is similar to the OP's as my week old Plaid X has the identical issue the OP is describing.
When taking delivery, I went to manually close the drivers door and (inadvertently) noticed it didn't latch. I grabbed the key out of my pocket and pressed the lock button and no dice. The new doors are much heavier than the old, so when manually closing the door, it takes a much stronger push. I then purposely repeated the behavior intentionally on the passenger door and nothing - then again on the driver's door - again nothing. Then I opened the door further - and the autoclose feature worked. My 2018 X P100D had no problems at all with this behavior so I pulled a Tesla rep out to show him, he said "oh yeah, we've been seeing that, right now it's normal and no fix".
Essentially all the new X's he's seeing are exhibiting same behavior. The problem seems to be in the auto close door hinges - which can be hopefully rectified with some software coding.