Picked up my 2022 Model Y Long Range Red Multi-Coat on Thursday, June 30. Here is my take on the delivery experience. The place of pick up is an open parking lot. My appointment was at 5pm and I reached the place by 4:30pm. It might be a good idea to go there little early to avoid check in line. With just a few people there, it is easier to point out any issues to Tesla folks and they may be able to address them.
I also have a 2021 Model 3 which is from Fremont. I would say the quality control is definitely much better with the vehicles coming out of Austin, but it is still not perfect. Definitely look out for panel gaps at the area where trunk closes. Driver side exterior camera was little loose, can be fixed easily though. One of the major issues was driver side door would not close properly. You would have to slam the door so hard sometimes to close it. I pointed this out to the Tesla rep and he couldn't believe it was that bad and told me put in a request for service immediately. The drive side door had some minor scuffs and they buffed it out right there. However, the guy who did the buffing ruined another section of the door. I had to put in a service request for the same.
Do take time to walk through your car and look for any QC issues. It was so hard to stand out there in the scorching heat and go through every small detail of the vehicle. It is kinda sad that a customer had to do extra quality control inspection in spite of having the largest giga factory and most advanced tech in the car.
Note: You won't be able to open the car unless you accept the delivery. Make sure you do exterior inspection throughly before accepting.
Bad Experience: Tesla did not notify about payment acceptance or delivery before assigning the VIN (not the case with Model 3 that I got last year). As you get close to the delivery window, they assigned VIN and started calling out people immediately if they are ready to take delivery the next day. F**king ridiculous. They gave absolutely no time to talk to your bank/lender for loan approval. They are really smart to not give you any chance to think twice as that will bring them revenue in the quickest way possible. It's the same reason Texas residents prioritized for deliveries. I had no choice but to go through Tesla finance with high interest rate, get my credit pulled, get auto insurance, sign a bunch of documents and be ready for pick up the next day (worst customer service experience ever while purchasing/acquiring a car)
If your delivery window is close approaching be prepared with financing options or payment method.
Good Experience: Model Y. For me, the only good thing out of all this is the car itself. I enjoyed driving Model Y back to home. I wish the whole customer experience could have been better. I hope this helps someone who is waiting for their delivery in the near future.
I also have a 2021 Model 3 which is from Fremont. I would say the quality control is definitely much better with the vehicles coming out of Austin, but it is still not perfect. Definitely look out for panel gaps at the area where trunk closes. Driver side exterior camera was little loose, can be fixed easily though. One of the major issues was driver side door would not close properly. You would have to slam the door so hard sometimes to close it. I pointed this out to the Tesla rep and he couldn't believe it was that bad and told me put in a request for service immediately. The drive side door had some minor scuffs and they buffed it out right there. However, the guy who did the buffing ruined another section of the door. I had to put in a service request for the same.
Do take time to walk through your car and look for any QC issues. It was so hard to stand out there in the scorching heat and go through every small detail of the vehicle. It is kinda sad that a customer had to do extra quality control inspection in spite of having the largest giga factory and most advanced tech in the car.
Note: You won't be able to open the car unless you accept the delivery. Make sure you do exterior inspection throughly before accepting.
Bad Experience: Tesla did not notify about payment acceptance or delivery before assigning the VIN (not the case with Model 3 that I got last year). As you get close to the delivery window, they assigned VIN and started calling out people immediately if they are ready to take delivery the next day. F**king ridiculous. They gave absolutely no time to talk to your bank/lender for loan approval. They are really smart to not give you any chance to think twice as that will bring them revenue in the quickest way possible. It's the same reason Texas residents prioritized for deliveries. I had no choice but to go through Tesla finance with high interest rate, get my credit pulled, get auto insurance, sign a bunch of documents and be ready for pick up the next day (worst customer service experience ever while purchasing/acquiring a car)
If your delivery window is close approaching be prepared with financing options or payment method.
Good Experience: Model Y. For me, the only good thing out of all this is the car itself. I enjoyed driving Model Y back to home. I wish the whole customer experience could have been better. I hope this helps someone who is waiting for their delivery in the near future.
