I have a 2022 RWD Model 3 with 18k miles that I took delivery of in November. I was presented with the message, "Service required. Schedule service now" and contacted service. They were not able to tell me what the required service was, but some quick searching led me to understand that this is something that the system remotely found and triggered the mesaage. I set up an appointment, but the day before service cancelled the appointment stating that they didn't have the parts in- but wouldn't tell me what part was ordered or, still, what the problem is.
Cut to three weeks later when the next available appointment was in my area, and I'm casually told that it'll likely take all day and they they'll get me a car to use, because they will be replacing the high voltage battery pack. At drop off I'm told it will be later today or tomorrow.
The next day I'm looking to check on progress and I'm locked out of everything in the app due to it being "in service" (this is new for me, I've seen "In service" before, but always had door, window and lock status, climate, etc). I do however had Tessie Control installed and can see that the vehicle hasn't moved since dropping it off at 10am the previous day, that it is outside, and that cabin overheat protection is not enabled- because it is over 120 degrees inside of the car. I call to inquire about the service appointment and am told, "they are shooting for the end of tomorrow." I then ask if the car is outside, and if they have disabled cabin overhead protection because I'm looking at the interior reading 120 currently. I'm told that they will park it under a tree- to which I respond to the negative, that I want them to ensure cabin overhead protection is on. I check the app and see that the temp is dropping. Great- then I see it's going well below 105- in fact currently the thing is full blast "LO" and reading 56 degrees now. I assume they are not even going to touch the car until tomorrow and plan to leave Camp Mode LO going indefinitely. Two things- the battery was at 67%, it's now 61% and it hasn't even been an hour.
Obviously we have a couple hours of this left before the battery is flat. Until then the condenser is just going to be rock and roll? Maybe they will plug it in, then it will run LO until they pull it into service- maybe 20 hours from now. I've tried adjusting the temperature to something reasonable, but I get a 504 error and it reverts to LO. I really don't feel like they are paying attention to my vehicle or concerns.
My questions- Is this reasonable behavior for service to treat these cars this way? Is it okay for my A/C to be going full blast at 56 degrees for a full day? Should I just go get my car and ask them to let me know when they can actually start working on it? Should I be concerned that the battery needs replacement? Should I be concerned with what battery they are putting back in it? I verified that it's going to be an LFP, but should I be concerned with a remanufactured or used battery for a car with only 18K miles? I at least grabbed the specs from the health of my battery from Tessie so that I'm given back the same available capacity in a reman battery- but this whole experience sucks and I feel the lack of transparency, knowledge of the systems and lack of care for my vehicle seems just like any other dealership.
Cut to three weeks later when the next available appointment was in my area, and I'm casually told that it'll likely take all day and they they'll get me a car to use, because they will be replacing the high voltage battery pack. At drop off I'm told it will be later today or tomorrow.
The next day I'm looking to check on progress and I'm locked out of everything in the app due to it being "in service" (this is new for me, I've seen "In service" before, but always had door, window and lock status, climate, etc). I do however had Tessie Control installed and can see that the vehicle hasn't moved since dropping it off at 10am the previous day, that it is outside, and that cabin overheat protection is not enabled- because it is over 120 degrees inside of the car. I call to inquire about the service appointment and am told, "they are shooting for the end of tomorrow." I then ask if the car is outside, and if they have disabled cabin overhead protection because I'm looking at the interior reading 120 currently. I'm told that they will park it under a tree- to which I respond to the negative, that I want them to ensure cabin overhead protection is on. I check the app and see that the temp is dropping. Great- then I see it's going well below 105- in fact currently the thing is full blast "LO" and reading 56 degrees now. I assume they are not even going to touch the car until tomorrow and plan to leave Camp Mode LO going indefinitely. Two things- the battery was at 67%, it's now 61% and it hasn't even been an hour.
Obviously we have a couple hours of this left before the battery is flat. Until then the condenser is just going to be rock and roll? Maybe they will plug it in, then it will run LO until they pull it into service- maybe 20 hours from now. I've tried adjusting the temperature to something reasonable, but I get a 504 error and it reverts to LO. I really don't feel like they are paying attention to my vehicle or concerns.
My questions- Is this reasonable behavior for service to treat these cars this way? Is it okay for my A/C to be going full blast at 56 degrees for a full day? Should I just go get my car and ask them to let me know when they can actually start working on it? Should I be concerned that the battery needs replacement? Should I be concerned with what battery they are putting back in it? I verified that it's going to be an LFP, but should I be concerned with a remanufactured or used battery for a car with only 18K miles? I at least grabbed the specs from the health of my battery from Tessie so that I'm given back the same available capacity in a reman battery- but this whole experience sucks and I feel the lack of transparency, knowledge of the systems and lack of care for my vehicle seems just like any other dealership.
