2023.2.10 Download Won't Complete

[LittleLeroy]

I didn't get a notification prior to the download starting, but it apparently has.

But it's been stuck at "64%" for the past 12 hours.

Suggestions? T.I.A.

 

[n.one.one]

I didn't get a notification prior to the download starting, but it apparently has.

But it's been stuck at "64%" for the past 12 hours.

Suggestions? T.I.A.

Welcome to TMC. The download may still complete on it's own but here's what you can do. Schedule service in your Tesla app and explain the problem. You shouldn't end up having an actual appointment because they will diagnose it remotely and push a new update which will probably solve the problem. Then the service appointment can be cancelled.

 

[LittleLeroy]

Welcome to TMC. The download may still complete on it's own but here's what you can do. Schedule service in your Tesla app and explain the problem. You shouldn't end up having an actual appointment because they will diagnose it remotely and push a new update which will probably solve the problem. Then the service appointment can be cancelled.

Thanks much for the reply and welcome. Yes, I had contacted Service shortly before posting. I hope to hear from them later today.

 

[LittleLeroy]

Welcome to TMC. The download may still complete on it's own but here's what you can do. Schedule service in your Tesla app and explain the problem. You shouldn't end up having an actual appointment because they will diagnose it remotely and push a new update which will probably solve the problem. Then the service appointment can be cancelled.

Well.... it seems to be a WTAF! kind of situation. No response from Tesla service by phone, text or app. I rebooted the car and now have no update available on the car's Software page.

Although my iPhone is still telling me the update is 64% downloaded.

I had assumed my 2022 Model Y Performance was eligible for the update. Now I'm not so sure. The last was 2022.44.25.1

 

[Occhis]

I would just wait for the next version to come available.

 

[LittleLeroy]

I would just wait for the next version to come available.

Thanks for your reply. There's a bug somewhere. Maybe my phone app is corrupted. I did a hard reset of the car and the update disappeared from the software page. So now I have no update being offered yet the phone app still thinks it's being downloaded.

 

[pcopeland]

Yep - I am in a similair position with 2022.45.13 - where its stuck on my phone at 1% - nothing showing in the car. I've lodged several requests via the service app - which say they will be in touch shortly - but have not heard anything.

Frustrating.