It's because they make fantastic cars, but some people are stuck with lemons. I have never in my life experienced such bad customer service as with Tesla Norway, at one point people were waiting over 12 months to get help with their TMS. Elon himself visited Norway earlier this year to help get the service centers into shape. The wait is down to 1 month now. I don't know what the customer service was like back then, but I've encountered two technicians who were real a-holes. I mean, I can't picture myself getting any other car than the TM3 right now. The range, the performance, the sheer joy of driving it. I'm upset because I got a lemon, I as I've said earlier I'm not looking for a perfect version, I just want one which isn't as bad as this one. I've heard people say a Tesla is like a smartphone on wheels. Well my "smartphone" doesn't have an internet connection if the screen has been off for a couple of hours. I don't expect to convince you, but what salespeople say over here matters. I didn't have to read the manual to verify that my Jetta came with parking assistance. I didn't need to check forums to verify that my Ioniq could charge with a type2 cable. I didn't have to investigate whether my Mazda2 had automatic wipers. Out of Mazda, Honda, Hyundai, Volkswagen and Tesla the only ones who have outright lied to me was Tesla. Exaggerating EV range, sure. Exaggerating fuel economy, sure. Exaggerating performance numbers, yep to that as well. Tesla covers all of those in addition to lying about features that aren't there, doesn't work or isn't supported.