2nd Tesla - model X delivery DISASTER

[Iain]

I hope you keep us updated. This is one of the few complaints I’ve seen on here that actually sounds fairly bad. Hopefully it’s something minor and you can get your trust in the car back. Good luck.

 

[Cleo-n-Company]

Parking brake not applied
Vehicle may free roll
Vehicle may be free rolling

I'm sure the Model X can figure out whether it "may" free roll or is already rolling.

Incidents like this really build brand trust.

 

[cyberjoe]

Alright guys. Here is the update. Tesla ordered a replacement part:

Additional parts have been ordered for servicing your car. We will send you updates twice a week until your service is completed.

Parts Outstanding

1. STEERING COLUMN CONTROL MODULE - ADAPTIVE CRUISE CONTROL, ?GENERATION 2 STEERING, AND HEATER
   Part #: 1057356-00-B
   Order Date: December 13, 2020
   Ship Date: Pending

I'm still waiting for an explanation of what happened. This happening again is absolutely not acceptable, lemon car rule, NHTSA recall or whatever I need to do - I will do it.

But I still want to give Tesla a chance to fix this mistake.

 

[verygreen]

well, this one explains why you cannot shift anywhere - the module that sends the gear stalk signals went bad.Does not explain all the other warnings though.

 

[cwerdna]

NHTSA recall or whatever I need to do - I will do it.

But I still want to give Tesla a chance to fix this mistake.

You should still file a complaint with NHTSA at Home | Safercar -- National Highway Traffic Safety Administration (NHTSA) once the repair's complete.

 

[cyberjoe]

TO make life even more complicated. Rumors of model S/X refresh.....ugh

My bet is refresh is NOT likely given TEsla has more priorities right now. And lastly, refresh for model S is somewhat more likely than the X.

Unfortunately X is the lowest priority vehicle in Tesla's lineup. There is the Y, cybertruck, semi, model 3, roadster, and of course $25K mystery car(s). last place X. but heck if TSLA goes to $1000+ , I'll just go buy the new refresh X in a few years time.

 

[Cleo-n-Company]

TO make life even more complicated. Rumors of model S/X refresh.....ugh

My bet is refresh is NOT likely given TEsla has more priorities right now. And lastly, refresh for model S is somewhat more likely than the X.

Unfortunately X is the lowest priority vehicle in Tesla's lineup. There is the Y, cybertruck, semi, model 3, roadster, and of course $25K mystery car(s). last place X. but heck if TSLA goes to $1000+ , I'll just go buy the new refresh X in a few years time.

25K mystery car ? Is that the base 35K Model 3 powered instead by a 4-cylinder engine ?

PS - Hang in there CyberJoe. Hope the SC and Tesla eventually does you right.

 

[cyberjoe]

Tesla gained some of that trust back. Offered 3 options
#1 accept the original model X - with fixed part.
#2 buy a different X on current inventory (FSD price goes up to $10k)
#3 ORDER a new model X but except very long delay until march/2021 ! (FSD price goes up to $10k)

We chose #2. Found an inventory model X with Performance (upgrade from our prior long range) and 6 seater (based on reviews and owners 6 seater much preferred over 7 seater). Same color metallic grey

I'm working on getting the $2K back somehow. possibly a "service credit" - get some tesla merch/wall chargers.

Also, hoping to ask for more supercharging miles (but I don't like this one since they expire). lifetime supercharger would be phenomenal but I highly doubt it.

 

[Cleo-n-Company]

Tesla gained some of that trust back. Offered 3 options
#1 accept the original model X - with fixed part.
#2 buy a different X on current inventory (FSD price goes up to $10k)
#3 ORDER a new model X but except very long delay until march/2021 ! (FSD price goes up to $10k)

We chose #2. Found an inventory model X with Performance (upgrade from our prior long range) and 6 seater (based on reviews and owners 6 seater much preferred over 7 seater). Same color metallic grey

I'm working on getting the $2K back somehow. possibly a "service credit" - get some tesla merch/wall chargers.

Also, hoping to ask for more supercharging miles (but I don't like this one since they expire). lifetime supercharger would be phenomenal but I highly doubt it.

#2 does seem like the way to go - though it ain't kosher if they want you to pay the 2K additional for the FSD price. Surely they will relent and get you the 2K back in some form.

Hope car #2 is a good one for you --

 

[DoctorVenkman]

So basically they offered you a full refund and you chose to buy another inventory model? No comps or anything on the inventory model?

 

[Big John]

I bought an inventory model and got a big reduction. But the term means different things today--Mine was like a loaner--had over $1000 miles on it. Back in the day, inventory cars were used for showrooms and test drives (many overnight). Now most inventory cars are just like the new cars on any dealer lot. Most with 50miles or less on the odometer. In someways and inventory car may have been tweaked and debugged. If it is low mileage, I would not sweat it. If it has been driven then you can dicker. Most of the time they disclose mileage before you buy. How many miles on yours? BTW--My inventory MX has been terrific.

 

[cyberjoe]

I bought an inventory model and got a big reduction. But the term means different things today--Mine was like a loaner--had over $1000 miles on it. Back in the day, inventory cars were used for showrooms and test drives (many overnight). Now most inventory cars are just like the new cars on any dealer lot. Most with 50miles or less on the odometer. In someways and inventory car may have been tweaked and debugged. If it is low mileage, I would not sweat it. If it has been driven then you can dicker. Most of the time they disclose mileage before you buy. How many miles on yours? BTW--My inventory MX has been terrific.

Mine "demo" car had 16 miles! Basically new. The plastic rim around the body needs replacement though, one of the hooks broken and so doesn't fit well. Otherwise, we are happy with our new 6 seater (not 7 originally) and PERFORMANCE edition.

 

[VikH]

Tesla gained some of that trust back. Offered 3 options
#1 accept the original model X - with fixed part.
#2 buy a different X on current inventory (FSD price goes up to $10k)
#3 ORDER a new model X but except very long delay until march/2021 ! (FSD price goes up to $10k)

We chose #2. Found an inventory model X with Performance (upgrade from our prior long range) and 6 seater (based on reviews and owners 6 seater much preferred over 7 seater). Same color metallic grey

I'm working on getting the $2K back somehow. possibly a "service credit" - get some tesla merch/wall chargers.

Also, hoping to ask for more supercharging miles (but I don't like this one since they expire). lifetime supercharger would be phenomenal but I highly doubt it.

This seems like an odd choice based on your post concerning about a refresh. However, glad Tesla did the right thing here.

 

[pereiks]

well, this one explains why you cannot shift anywhere

That doesn't explain though why weight sensor in the driver seat didn't shift into the park mode. Does creep mode prevents it from doing so? Is there a condition when exiting the car won't stop it? Can I get a hardware "battery disconnect" switch then

 

[Cleo-n-Company]

Enjoy your new X and drive it in good health.

I wonder - in a more global sense - after CyberJoe's "defective" X is fixed up, does it become a used car ? Is Tesla required to disclose repair or replacement of parts to any future owner ?

 

[dmurphy]

Tesla gained some of that trust back. Offered 3 options
#1 accept the original model X - with fixed part.
#2 buy a different X on current inventory (FSD price goes up to $10k)
#3 ORDER a new model X but except very long delay until march/2021 ! (FSD price goes up to $10k)

We chose #2. Found an inventory model X with Performance (upgrade from our prior long range) and 6 seater (based on reviews and owners 6 seater much preferred over 7 seater). Same color metallic grey

I'm working on getting the $2K back somehow. possibly a "service credit" - get some tesla merch/wall chargers.

Also, hoping to ask for more supercharging miles (but I don't like this one since they expire). lifetime supercharger would be phenomenal but I highly doubt it.

That’s fantastic and what I would expect.
Tesla can sometimes clearly has process “holes” but never evil. They do come around to the right thing.

 

[verygreen]

That doesn't explain though why weight sensor in the driver seat didn't shift into the park mode

was it attempted?

Can I get a hardware "battery disconnect" switch then

there's the HV disconnect loop in the frunk. Granted you cannot really reach it while pressing the brake.

 

[pereiks]

was it attempted?

I think it was, or at least that i what OP stated (see quote). I guess one more reason to not use creep mode!

Her leg is getting numb pressing hard on the brake for more than an 1 hour waiting for on site technician. Even when they arrived, they could not figure out what to do. Even taking the car over, they had to swap seats with my wife and put their foot on the brake!

 

[Uncle Paul]

Sounds like Tesla gave 3 good alternatives and acted in good faith.