Hey I am a 2010 Roadster owner in London, UK. A while back, my battery drained while I was on holiday; car was hooked up to a charger but there was a software glitch and my house-sitter couldn't get into car as batter dead (it was locked) and my battery was declared DOA by Tesla after my return. Tesla offered me a replacement but I decided to wait for the 3.0. After waiting for 18 months (being in line), I was confirmed by the London Tesla service center that my battery pack would be ready in Nov/Dec 2017. Then, in December they informed me that "by mistake" my upgrade had been shipped to someone else. They said they were terribly embarrassed and assured me that I would be given first priority for the next 3.0 Upgrade available. I was then contacted in May, 2018 that my battery was ready and my Tesla was picked up June 5, 2018 for installation. They picked it up. Since, then, the pack has not been delivered and my car has been sitting at the Tesla service center at Gatwick. I get regular emails and texts informing me of lack of progress. Has anyone else had a similar experience? Tesla have been polite but the service level is not about politeness, its about getting the car back on the road. I have offered me undefined compensation, but this is now a year wait. They are now offering me a remanufactured 2.5 pack, without confirmed pricing. Any advice? Insights? Thanks!