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3 Days Rule - Tesla QA not doing their job

Discussion in 'Model X' started by WGSoCal, Jan 15, 2019.

  1. WGSoCal

    WGSoCal New Member

    Oct 29, 2015
    Boston, MA
    I have owned a Model S and a Model X, and I can share that my experiences have been vastly different so far.

    My Model S experience (started Nov 2015 in Southern California) was amazing.

    My Model X experience (December 2018 in Boston Area) has been horrific.

    I am only going to talk about one of the factors that made this so bad (the factor that I think applies to most new owners).

    The car I picked up had more damage on it than my 3 year old Model S - Scratches, paint chips, paint drips, broken interior components, etc...

    When I took delivery of the car, I noticed a couple of chips right away, and commented to the delivery specialist. This is when he told me not to worry, Tesla has a 3 day rule where you can report all damage and they will fix the car for you. He also mentioned this was a rule due to the fact Tesla decided not to have heavy QA earlier in the process.

    Now it is the new owners responsibility document and communicate all of the damage.

    What a waste of my time. Horrible.

    Telsa's service levels are tanking.
    • Like x 1
  2. patrick40363

    patrick40363 Active Member

    Mar 25, 2014
    i wouldn't have accepted delivery.
    • Like x 2
  3. jeffro01

    jeffro01 Active Member

    Jan 30, 2013
    SF Bay Area
    Tesla has QA/QC? That's news...

    • Like x 2
    • Funny x 1
  4. mattack4000

    mattack4000 Active Member

    Oct 1, 2017
    They cant even hire a minimum wage person to walk around to make sure all the accessories and paperwork are in the car

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