3G connectivity issues since V6.xxx

[solden]

Same issues as described above for about a month now, 3G is on for 15min, off for 5min, than back on again. 407,401, downtown (Toronto), 'burbs. I couldn't lock the pattern down to location.
Just sent a note to Lawrence SC, see what they say.
This is really messing with my daily traffic vs. 407 toll minimisation strategy...yes, I've gamefied my commute, and I'm getting creamed this month!

 

[RedP85+]

Spoke with service on Lawrence about this problem yesterday and they said to be patient. There have issues with the firmware/carrier for the last couple of weeks. They are trying to sort it out.

 

[mknox]

I'm currently in the US. My car's 3G was dropping out ever 10-20 minutes as usual while I drove down the 401 to Detroit. Once I crossed in to the US, it has not dropped out once. I've been in the US for 2 days now.

 

[mrElbe]

So that narrows it down to a 3G roaming issue in Canada. My LTE connection has no dropping problems.

 

[llavalle]

Was the loaner LTE or 3G?

3G

 

[Peter_M]

So that narrows it down to a 3G roaming issue in Canada. My LTE connection has no dropping problems.

Alright then, Tesla, if you're listening... Either fix this pronto or give all Canadian owners a free LTE upgrade (and a refund for those who already paid to upgrade) and then you won't have to worry about 3G any more.

 

[mknox]

So that narrows it down to a 3G roaming issue in Canada. My LTE connection has no dropping problems.

Yep. Pretty sure it's limited to cars with the older 3G.

Alright then, Tesla, if you're listening... Either fix this pronto or give all Canadian owners a free LTE upgrade (and a refund for those who already paid to upgrade) and then you won't have to worry about 3G any more.

GM upgraded my OnStar years ago from analog to digital when the old analog cell service was being discontinued... for free. My buddy just had his Buick upgraded from 3G to LTE, also for free. I agree that Tesla should follow suit.

 

[solden]

Same issues as described above for about a month now, 3G is on for 15min, off for 5min, than back on again. 407,401, downtown (Toronto), 'burbs. I couldn't lock the pattern down to location.
Just sent a note to Lawrence SC, see what they say.
This is really messing with my daily traffic vs. 407 toll minimisation strategy...yes, I've gamefied my commute, and I'm getting creamed this month!

Lawrence said firmware fix coming OTA in 1-2 weeks.

 

[mknox]

Lawrence said firmware fix coming OTA in 1-2 weeks.

Heard the same "2 weeks" thing from the Ambassador Rd. folks over a month ago...

 

[agloutney]

I just received an update notice. Installing now. Hopefully this fixes the 3G issues. Ill report back after I do a bit of driving with it.

 

[Canuck]

GM upgraded my OnStar years ago from analog to digital when the old analog cell service was being discontinued... for free. My buddy just had his Buick upgraded from 3G to LTE, also for free. I agree that Tesla should follow suit.

I think the difference is that they're paying a monthly fee for both of those services. I'm quite certain Tesla would do that too if they were charging us a monthly fee.

My 2012 Leaf is working off 2G! -- but again it's free.

 

[agloutney]

...so after installing 7.1(2.34.100) and a very short 15 minute drive I'm happy to report no connection issues. For now I'm cautiously optimistic until a longer drive confirms it tomorrow.

 

[Phillip L]

...so after installing 7.1(2.34.100) and a very short 15 minute drive I'm happy to report no connection issues. For now I'm cautiously optimistic until a longer drive confirms it tomorrow.

Let us know if it works out on the longer drive.

I just made it back from Nova Scotia. I lost the 3G while in northern Maine and had just made it to an intermediate point that I had set for my route. So as soon as the 3G was on again, after losing it, I quickly got my route entered so as to not lose the chance. Was worried I was going to get lost somewhere between moose heaven and the Quebec border!

 

[mknox]

I think the difference is that they're paying a monthly fee for both of those services. I'm quite certain Tesla would do that too if they were charging us a monthly fee.

Fair enough, but I'm about 6 months from supposedly having to pay Tesla a fee (if their 4 year free thing is still in place).

 

[Canuck]

Was worried I was going to get lost somewhere between moose heaven and the Quebec border!

Why not just tether to your phone?

 

[Lon12]

...so after installing 7.1(2.34.100) and a very short 15 minute drive I'm happy to report no connection issues. For now I'm cautiously optimistic until a longer drive confirms it tomorrow.

Same here. Have not seen the 3G drop out problem since that update yesterday.

 

[agloutney]

I don't want to jinx it but my 3G hasn't dropped out yet since the update.

 

[Forty Creek]

I received the update yesterday too. Wonder why Tesla didn't just say in the release notes, "fixes an issue where 3G was dropping in some markets"?

 

[RedP85+]

...so after installing 7.1(2.34.100) and a very short 15 minute drive I'm happy to report no connection issues. For now I'm cautiously optimistic until a longer drive confirms it tomorrow.

Got my update to 2.34.100 on Friday and drove through several places where I had no connectivity before the update and had 3G in all the places.

 

[ccharleb]

Got 2.34.100. 3G no more crashing!! Yeah!!