I recently had my 3rd row seats replaced. When I picked up the car, the seats were up and I didn't think much of it. I went home and laid the seats down without issue. However, for the life of me, I couldn't get them to unlatch to pull them back up. I went back to the service center who said they would take a look at them (Service Advisor and I both tried to pull them up when I dropped it off). Eventually picked the X up later and was told that it was operating within spec. Apparently with the new seats, to raise the seats from the floor, you push the side shoulder button and push the seat DOWN a little bit. Doing so causes an internal unlatching and THEN raise the seat back up. It took me a couple of tries to get the motion right and isn't as intuitive as the original seats. This is a heads up for those who have the new replacement 3rd row seats. Also, if your newly replaced seats DO NOT operate in this unintuitive way, then let me know so I can go back to my Service Center with an alternative data point.