TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

3rd seat stuck in filed down position! Any tricks?

Discussion in 'Model X: Interior & Exterior' started by sukhi, Apr 3, 2016.

  1. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    Friends,

    Yesterday we folded down the 3rd row seats in our Model X (6-seat configuration) and now the left hand 3rd row seat does not go upright. It is stuck in the folded down position. The button on the side that enables fold down or unfold actions has become unresponsive. Pressing it does not seem to engage anything (one should hear a motor engage). The head rest unfolded a bit the first time around we tried to lift the seat but now it seems to be all dead. I showed it to a tech at my SC ( i had stopped there to get an adaptor for the charger) and he tried a couple of things to no avail. They will need to take a look at it during a scheduled service visit. The right hand 3rd row seat is working fine.

    I am wondering if someone might have trick up their sleeve to fix this?

    PS: The service appointment windows are so far out (3 weeks in my case). This is going to be constant issue given how many Model Xs need a SC visit.
     
  2. omarsultan

    omarsultan Active Member

    Joined:
    Jun 22, 2013
    Messages:
    1,496
    Location:
    Northern California
  3. roblab

    roblab Active Member

    Joined:
    Jul 15, 2008
    Messages:
    2,030
    Location:
    Angwin (Napa Valley) CA
    Odd. Sounds like the plug-in connection to the seat.... But if the SC couldn't figure it out in 5 minutes -- but you have more time than that. If you're the type to look and poke and prod, I bet you can figure it out.
     
  4. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    SC tries the reboot and unfortunately it did not help. The phone support folks could not figure it out either.
     
  5. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    Folks,
    An update on the issue above and also a cautionary tale.

    So as it turns out, there was a small card board box on the seat when we folded it. It was that the black box in which the Model X key fobs are packaged, We obviously did not see it as we folded the seat from behind and tough to see a black box on a black leather seat inside the dark cabin in the garage.

    It would appear that this broke the actuator in the seat. I do not recall feeling any resistance while folding down the seats and did not force the seat down but perhaps when we kept a suitcase on the folded seat that might have damaged it.

    For now the SC was able to bring the seat up, it is unusable though as the head rest is still folded down .

    Hopefully it is not going to be an expensive repair.

    Anyway just add this to the list of the things to watch out for while handling model X.
     
    • Informative x 3
  6. aesculus

    aesculus Still Trying to Figure this All Out

    Joined:
    May 31, 2015
    Messages:
    1,974
    Location:
    Northern California
    Not to worry. Tesla did not give me the black box and I have tan seats. :)

    Glad you resolved this but it does beg a question on resiliency of the seat mechanism. Next time it will be a child's toy etc.
     
    • Like x 1
  7. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    Not resolved the problem but the root cause. I agree with the fragility of some of these mechanisms. As busy as we all are, I hope we do not need to run through a checklist before handling the car kind to flying a plane :) I guess these are teething plans of incorporating new technology, it has its pros and cons.
     
  8. ohmman

    ohmman Maximum Plaid Member

    Joined:
    Feb 13, 2014
    Messages:
    4,841
    Location:
    North Bay, CA
    My expectation is that they'll perform your repair gratis. I mean, a cardboard box?

    Sorry to hear about it. Mine's back in the service center for falcon wing door issues. Also noticed a nick on one of our UW seats which I pointed out.
     
  9. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    I hope they will fix it gratis although they did utter the "outside warranty" phrase. :) but not a final conclusion yet.

    Sorry to hear about your trip to SC. They wanted to keep our MX at SC to replace the seat and give us a MS loaner. That would have meant about 3 weeks without our car (it takes a couple of weeks to get the seat) but we decided to keep our MX and wait until they have the replacement seat.
     
  10. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    Just a quick update on this.

    The 3rd row seat recall has made the warranty question a mute point and our seats are part of the recall and will be replaced. Of course the question about issues arising about objects on the folding seats remains but for now we should be ok. SC mentioned that the replacement seats might take anywhere form 2 weeks to 8 weeks to arrive.
     
    • Informative x 1
  11. ohmman

    ohmman Maximum Plaid Member

    Joined:
    Feb 13, 2014
    Messages:
    4,841
    Location:
    North Bay, CA
    Interesting turn of events, wouldn't you say?
     
  12. sukhi

    sukhi Member

    Joined:
    Mar 15, 2016
    Messages:
    281
    Location:
    Palo Alto
    I certainly think so. I still think the failure had to do with the seat quality but glad that it will be fixed.
     

Share This Page