Yes, my service center finally talked to "engineering" (again) who confirmed what all of us knew, that my Model X was not manufactured/delivered as it should have been. Making my frustration even worse, the local delivery folks already knew this. My delivery person was telling me for a month that it wasn't right and that service was just waiting for the part, but apparently service had no clue, and then didn't seem to believe delivery. I'm glad I got the work order (that I included the image above) saying what they did in writing or else no one would believe me that my service center was so clueless. They are incredible nice about everything, and apologetic once they realized how wrong they were, but still clueless about 5-seaters.
In my last communication with them about 2 weeks ago, they said it would likely take 2 weeks to get in the parts and they'd call once they came in. No call so far. I'm scared they won't necessarily get the brackets for my loose support in the exact place they should be, so I'm probably going to micro-manage them a bit once the parts do come in. I'll post an update once something happens.
In my last communication with them about 2 weeks ago, they said it would likely take 2 weeks to get in the parts and they'd call once they came in. No call so far. I'm scared they won't necessarily get the brackets for my loose support in the exact place they should be, so I'm probably going to micro-manage them a bit once the parts do come in. I'll post an update once something happens.
