540 Vehicle Server Error

[DarthStar]

Shortly after leaving the house today I got an alert that my phone was no longer connect and I would not be able to continue driving once I stopped. I opened up the app and saw it was disconnected with a 540 error (see pic). Since I wasn't far from the house, I turned around and grabbed my fob and continued the day.

When I got to my destination and parked, I tried the two-button reset. That cleared it and my phone reconnected.

Anyone else have the issue before? I'm on SW version 2021.11.102.

 

[SanTella]

Shortly after leaving the house today I got an alert that my phone was no longer connect and I would not be able to continue driving once I stopped. I opened up the app and saw it was disconnected with a 540 error (see pic). Since I wasn't far from the house, I turned around and grabbed my fob and continued the day.

When I got to my destination and parked, I tried the two-button reset. That cleared it and my phone reconnected.

Anyone else have the issue before? I'm on SW version 2021.11.102.
View attachment 711517

This just happened to my Model S. Very strange.

 

[crw3]

Just got that error on my model Y

 

[crw3]

The error cleared after a reboot.

 

[DarthStar]

Good news is that it seems to be an easy fix (two button reboot).

 

[JPP]

I am seeing this error on both my 2018 P3D+ and my wife's 2015 S70D. Reboot fixes it, but it is a PITA to lose connectivity.

 

[Teslee2020]

Just got that error on my model Y

Same on my 202 model Y

 

[djinmn]

I just got the error on my Model 3. It was fixed after a reboot, but the reboot took quite a bit longer than usual. And I am really disappointed that I know how long the reboot usually takes.

 

[Profster]

Just got it this morning when trying to heat my M3. Did the 2 button reset and all is well.

 

[DarthStar]

Update: I haven't had this problem since updating to SW 2021.32.22 last month.

 

[Pagemakers]

I’m on 2021.36.5.5 and this keeps happening to my car on a weekly basis. A reboot fixes it for a day or so.

M3

 

[rpreuss]

I’m on 2021.36.5.5 and this keeps happening to my car on a weekly basis. A reboot fixes it for a day or so.

M3

I'm on 2021.36.8.5 and just got my first. Frustrating that I cannot monitor the charging. If it started on time. Will be going out to check it shortly.

 

[brianp6621]

Yep this is happening to me one a week or more for the last few weeks on my S.

 

[Pagemakers]

I’ve been unable to connect to my car for over a week. Tesla appointment booked.

 

[Jimrb123]

I had this error when car was parked and i was trying to connect remotely. I had a different program for car with same problem.
I solved this with a software reset in car.
Hold both steering whell buttons in until screen goes blank and reboots

 

[Pagemakers]

That only works for a day or so. Done it a hundred times.

 

[thesmokingman]

I’ve been unable to connect to my car for over a week. Tesla appointment booked.

Have you sent a bug report in too?

 

[Pagemakers]

I’ve got a mobile service visit next week.

 

[thesmokingman]

I’ve got a mobile service visit next week.

Sure, but you should still send a bug report. The more reports they get the sooner it will be a focus. I know its kind of strange to file a bug report for a car but...

 

[Pagemakers]

This is what Tesla have just replied. I am only logged into the same apps as I’ve been logged into for years….


Hello, remote diagnosis has confirmed that the issue being caused by repeated data requests from a third party. A third party application is spamming your Model 3 for status updates, preventing communication with the Tesla APP.
Even if the third party had the credentials and was then deleted, your Tesla will still be under the control of a third party as the credentials are still stored in their databases.
We can remotely resolve this issue for you by completing the following steps;
1. Change your myTesla password and discontinue use of the apps.
2. The security credentials then need resetting to prevent the vehicle from being woken.
Please provide consent to reset the credentials, this will sign out all accounts.
Once this is complete, sign back into the APP and the connection should then be restored.
Please could you reply to this message once step 1 is complete if you give your consent to reset the credentials.
Kind regards , Tesla Service.