58 days in service; best lemon law options?

[CarbonFree]

My X still has issues, and I've lost confidence in the car. I still have faith in Tesla; what's the fastest route to a replacement? Should I retain a lawyer, call my local service center, or start somewhere else?

 

[stopcrazypp]

My X still has issues, and I've lost confidence in the car. I still have faith in Tesla; what's the fastest route to a replacement? Should I retain a lawyer, call my local service center, or start somewhere else?

Start here first to see if lemon law even applies to your case?
Lemon Law | Washington State

 

[CarbonFree]

Start here first to see if lemon law even applies to your case?
Lemon Law | Washington State

Thanks; already done. The answer is an unequivocal "yes."

 

[RandyS]

I would try writing a PM on this forum to Jon McNeil (Tesla President of Global sales and service) @JonMc and politely present your case as a first step...He and his staff have helped many owners here...

 

[banned-66611]

Any updates on this? What happened in the end?

 

[beths11]

Any updates on this? What happened in the end?

Probably was taken care of by Tesla and signed a non disclosure agreement. Don't think you will hear any more about it.

 

[verygreen]

yes, NDAs are the rule of business at Tesla it appears.

 

[patrick40363]

yes, NDAs are the rule of business at Tesla it appears.

Says who?

 

[verygreen]

Says who?

I speak from experience

But my car keeps breaking in new ways that are not covered with any NDAs that may or may not be covering any past Tesla concessions I might or might not have had

 

[CarbonFree]

Tesla seems to have ended their NDA practice.

In my case, resolved the situation quite satisfactorily. Thank you, Tesla!

 

[Electroman]

- what problems did you have?
- how did Tesla resolve them?

 

[outie]

So what was the resolution?

 

[17MXWHITE]

I am looking at possibility for my Model X situation as well. Vehicle has been in service for total of 66 days in almost 4 months of ownership. The longest service was 45 days. And the vehicle is back in service again to fix the same problems that was addressed initially.
Any advise on your situation is highly appreciated.

 

[verygreen]

I am looking at possibility for my Model X situation as well. Vehicle has been in service for total of 66 days in almost 4 months of ownership. The longest service was 45 days. And the vehicle is back in service again to fix the same problems that was addressed initially.
Any advise on your situation is highly appreciated.

There's a lemon law disclosure with your car documentation.

Read it for your state and follow the steps there (start with the manufacturer notification step)

 

[Electroman]

If a vehicle is waiting on parts for 30 days and takes one day to get it fixed, does that count as being in service for 31 days? Even if they provided a loaner?

Just curious?

 

[SabrToothSqrl]

If a vehicle is waiting on parts for 30 days and takes one day to get it fixed, does that count as being in service for 31 days? Even if they provided a loaner?

Just curious?

the law states "out of your possession" or similar... so that would be 31 days.

 

[17MXWHITE]

There's a lemon law disclosure with your car documentation.

Read it for your state and follow the steps there (start with the manufacturer notification step)

Thank you for your advise.
I’m aware of the Lemon route. I am looking to work with Tesla directly to resolve my situation as it would help both parties. In addition, I love the vehicle and still believe this is an odd ball resulted from the end of quarter manufacturing rush.

 

[PhantomX]

Thank you for your advise.
I’m aware of the Lemon route. I am looking to work with Tesla directly to resolve my situation as it would help both parties. In addition, I love the vehicle and still believe this is an odd ball resulted from the end of quarter manufacturing rush.

PM me if you are in Orange County, CA, I can share my experience and current situation.