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58 days in service; best lemon law options?

Discussion in 'Model X' started by CarbonFree, Aug 24, 2017.

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  1. CarbonFree

    CarbonFree Member

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    My X still has issues, and I've lost confidence in the car. I still have faith in Tesla; what's the fastest route to a replacement? Should I retain a lawyer, call my local service center, or start somewhere else?
     
  2. stopcrazypp

    stopcrazypp Well-Known Member

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    Start here first to see if lemon law even applies to your case?
    Lemon Law | Washington State
     
  3. CarbonFree

    CarbonFree Member

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    Thanks; already done. The answer is an unequivocal "yes."
     
  4. RandyS

    RandyS Fan of Elon

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    I would try writing a PM on this forum to Jon McNeil (Tesla President of Global sales and service) @JonMc and politely present your case as a first step...He and his staff have helped many owners here...
     
    • Like x 1
  5. Kuro68k

    Kuro68k Member

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    Any updates on this? What happened in the end?
     
  6. beths11

    beths11 THE LONG RANGER

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    Probably was taken care of by Tesla and signed a non disclosure agreement. Don't think you will hear any more about it.
     
  7. verygreen

    verygreen Curious member

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    yes, NDAs are the rule of business at Tesla it appears.
     
    • Informative x 1
  8. patrick40363

    patrick40363 Member

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    Says who?
     
  9. verygreen

    verygreen Curious member

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    I speak from experience ;)

    But my car keeps breaking in new ways that are not covered with any NDAs that may or may not be covering any past Tesla concessions I might or might not have had ;)
     
  10. CarbonFree

    CarbonFree Member

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    Tesla seems to have ended their NDA practice.

    In my case, resolved the situation quite satisfactorily. Thank you, Tesla!
     
    • Like x 1
  11. Electroman

    Electroman Active Member

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    - what problems did you have?
    - how did Tesla resolve them?
     
  12. outie

    outie Active Member

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    So what was the resolution?
     
  13. 17MXWHITE

    17MXWHITE Member

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    I am looking at possibility for my Model X situation as well. Vehicle has been in service for total of 66 days in almost 4 months of ownership. The longest service was 45 days. And the vehicle is back in service again to fix the same problems that was addressed initially.
    Any advise on your situation is highly appreciated.
     
    • Like x 1
  14. verygreen

    verygreen Curious member

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    There's a lemon law disclosure with your car documentation.

    Read it for your state and follow the steps there (start with the manufacturer notification step)
     
  15. Electroman

    Electroman Active Member

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    If a vehicle is waiting on parts for 30 days and takes one day to get it fixed, does that count as being in service for 31 days? Even if they provided a loaner?

    Just curious?
     
  16. SabrToothSqrl

    SabrToothSqrl Active Member

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    the law states "out of your possession" or similar... so that would be 31 days.
     
  17. 17MXWHITE

    17MXWHITE Member

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    Thank you for your advise.
    I’m aware of the Lemon route. I am looking to work with Tesla directly to resolve my situation as it would help both parties. In addition, I love the vehicle and still believe this is an odd ball resulted from the end of quarter manufacturing rush.
     
  18. PhantomX

    PhantomX Member

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    Sep 29, 2016
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    Location:
    Irvine
    PM me if you are in Orange County, CA, I can share my experience and current situation.
     

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