6 hours old and two major issues: brake lights, headlights and car won’t turn off

[SJC3]

was ok for a couple hours. Walk away worked after putting into park. Then I noticed the auto headlights would turn on in bright daylight. Then when parking and trying to do a walk away, the car wouldn’t lock. Take lights and headlights stay on. Can’t even open the charge door from the app, screen, button on charging plug button. Called service and had to leave a voice message. Sad start to Tesla ownership!

 

[VT_EE]

That sucks. Sorry you're having issues. I've had mine for 5 days with absolutely no issues. Hopefully they will get yours fixed up quickly.

 

[Nuclear Fusion]

Mind boggling that this model of car has soooooooo many issues. Are Tesla people half trained?

 

[SJC3]

Thanks. Waiting for a call back. Is service usually responsive? Car is sitting with the headlights and tail lights on in the garage while draining away the battery. Just drove my ice car and old felt good! Bummer

 

[kwazi7]

Have you tried rebooting the car? Or calling roadside assistance ?

 

[SJC3]

I did try the reboot (with foot on pedal) and no luck. Did not call roadside as I wasn’t stranded but effectively the car is not drivable as it can’t be turned off (locking works from the app and card key). Also tried unpairing my phone as a key but no dice.

 

[Krugerrand]

I don’t understand. How is it not locking when you say you can lock it? Is auto lock on walk away even selected?

Did you turn auto lights off?

 

[SJC3]

Also noticed that the on screen car icon brake lights stay on when accelerating. They don’t stay on all the time but they aren’t super responsive like the turn signal indicators on the car icon. I know there is regen that triggers the brake lights but didn’t expect it to happen when lightly accelerating.

 

[SJC3]

I don’t understand. How is it not locking when you say you can lock it? Is auto lock on walk away even selected?

Did you turn auto lights off?

Yes, tried to turn the auto lights off and no luck.

The car will lock with the card key tap to the b pillar. I can lock the car from inside and with the app. Walk away doesn’t work anymore. Also, for all of the above scenarios, the headlights and tail lights will stay on when in P.

So to clarify, even if turn off the headlights from the screen, close the door, and lock the car with the card, the taillights stay on. So doors lock but mirrors don’t close and charging door won’t open.

Maybe something with the brake switch?

 

[SJC3]

Oh and I turned off the headlights staying on after locking feature to make sure. They still stay on unless I turn the headlights off from the screen.

 

[kengchang]

Isn't there turn off car in the menu? Try that?

 

[m3tx]

what phone are you using?

 

[SJC3]

iPhone X.

How do you force a shut down?

 

[Krugerrand]

iPhone X.

How do you force a shut down?

Check the owner’s manual for the shutdown. I think there’s an option right on the screen to shut the car down. Let me see if I can find how to do it.

 

[nvx1977]

it almost sounds like your car thinks you're in constant proximity to the car. Maybe disconnect phone key and then set it up again.

-edit-
disconnect phone key = removing your phone from the car system from being a key. I think it's in the Locks menu.

 

[Krugerrand]

Try, car icon, safety and security, vehicle power, power off

 

[doubleatheman]

I had this issue once, a soft reboot fixed it. My car did this when it had a pending update downloading. Next day it never did it again.

 

[fr100]

Call support (877-798-3752) so they can remote in and look at the logs and status. I called and midnight and left a message. They called me back within 10 minutes.

 

[C141medic]

Look at this thread, perhaps similar issues:

First it won't turn on, now it won't turn off

 

[SJC3]

Still waiting 4 hours later after leaving a msg. Will try the shut down. I don’t think it’s a proximity issue because when I had my phone setup as a key, it would show disconnected when far enough but the car was still not locked.