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6 months to repair Roadster

Discussion in 'Roadster' started by stenkb, Mar 18, 2011.

  1. stenkb

    stenkb Roadster 938 Model S 5957

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    #1 stenkb, Mar 18, 2011
    Last edited: Mar 18, 2011
    So my roadster had a Hit n Run the beginning of December (nothing much I could do about that....) and so the fun begins....

    Dec 1 ,2010 - car hit n run
    the next month and a half I spent dealing with incompetent insurance people...
    Jan 15, 2011 - arranged transport to have my car shipped to Seattle for repair...
    Feb 1, 2011 - car arrives in seattle for repairs and waits for parts from Tesla
    Mar 15, 2011 - parts for repairs finally arrive - and am told repairs will take 4 - 5 weeks
    if repairs go as planned (even though I can't understand how it can take so long) that will take me to April 22
    April 22 - car possibly repaired, now to transport it back to me
    May 10 - car returned to me repaired I hope.

    6 months to repair a Roadster.........
    :wink:

    link to pics of the damage - which for the most part is cosmetic.
    http://www.teslamotorsclub.com/showthread.php/4792-some-!-!**!-side-swiped-my-roadster-in-a-hit-and-run?p=54152#post54152
     
  2. Doug_G

    Doug_G Lead Moderator

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    Well to be fair to Tesla, ignoring the insurance incompetence that's 4 months. It's still a long time, but I guess it's to be expected with carbon fibre. Must feel like waiting for the initial car delivery all over again...
     
  3. dwegmull

    dwegmull 2013 Model S 85

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    I went through a similar story minus the insurance part (I am a very happy Geico customer). It took four months between crash and getting the car back. I suspect that the manufacturer of carbon fiber body panels gives priority to orders coming from the factory over the ones coming from body shops.
    That wait was longer than when I initially ordered the car (that took 6 weeks).
    I wonder how long will one have to wait for body panels to be made after the production stops...
     
  4. Dragon

    Dragon Lightning Green Fairytale

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    Did the Tesla Ranger transport your cars to their repair location or did you have to arrange on your own?
     
  5. stenkb

    stenkb Roadster 938 Model S 5957

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    I had to arrange everything - cost me $2000 to transport it there and will cost same to get it back. Hopefully insurance comes through and covers that as well.
     
  6. AnOutsider

    AnOutsider S532 # XS27

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    To be fair, that's 5 months ;)
     
  7. Doug_G

    Doug_G Lead Moderator

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    Ouch. You're gonna drive up my insurance rates!
     
  8. vfx

    vfx Well-Known Member

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    Small company.
     
  9. AndrewBissell

    AndrewBissell Member

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    Carbon one - gonna start doing body panels too?
     
  10. stenkb

    stenkb Roadster 938 Model S 5957

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    I do have that anticipation build up again from all this waiting......especially since my 2010 Roadster is getting a facelift and when I get it back will have the new 2.5 front bumper and rear end. Then when I get it back I will have my new carbon fiber door sills, door pulls and air vents to install......should be looking pretty sweet by then!
     
  11. mpt

    mpt Electrics are back

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    Was it drivable after the incident? Just wondering if you could have shipped it when the parts arrived, I'm guessing not. Half-a-year isn't good.
     
  12. stenkb

    stenkb Roadster 938 Model S 5957

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    It was driveable - all cosmetic damage. The problem was the nearest Tesla "approved" repair shop was 700 miles away in Seattle. And it had to go there first to get a quote done.

    :(
     
  13. Doug_G

    Doug_G Lead Moderator

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    Oooh nice! I'm thinking of getting the CF sills and pulls. I don't think I'd be able to get a 2.5 upgrade past my, uh, CFO.
     
  14. mpt

    mpt Electrics are back

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    Ah, so, really, Tesla took 4-5 weeks of actual work. That's better I suppose but doesn't change the reality for you, it's still 6 months sans Roadster.

    It's going to look good though, your 2.5 :)
     
  15. stenkb

    stenkb Roadster 938 Model S 5957

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    LOL - I told my "CFO" - Tesla gave it to me as a free upgrade - like a recall :) hehe
     
  16. Fabrizio

    Fabrizio Member

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    Had an accident 20 Feb 2011

    Here's my experience so far:

    21 Dec 2010: 2010 Roadster 2.5 delivered to my door
    20 Feb 2011: Ford F-150 backs into my Roadster 2.5. Trailer hitch punches square hole in nose, breaks right hood support.
    25 Feb 2011: After filing insurance claim with other driver's insurance and speaking with Jake and Andrew at TM, we identified a bodyshop that can handle exotic cars/materials in my local area.
    26 Feb 2011: Roadster delivered to slected bodyshop
    4 Mar 2011: Roadster disassembled from windshield forward to identify all damages - find cracked CF subframe, broken CF radiator crossmember - plus visible damage identified earlier plus other internal damages.
    4-18 Mar 2011: Attempt to identify and order needed parts from Tesla, after several e-mails of photos, Jake comes to Phoenix to view Roadster and catalouge parts needed on 16 Mar 2011. Parts ordered 18 Mar 2011.
    25 Mar 2011: Cost of parts obtained, estimated cost of repairs $10,500.

    Once parts arrive will not take long to repair. However, not all parts in stock. Nose must come from England, could take 4 weeks. Other parts, 2 weeks. Might have Roadster back by Earth Day (22 April 2011).
     
  17. doug

    doug Administrator / Head Moderator

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    On the bright side, you at least you got to drive it for two months. What part of the country are you in? Hopefully it's a fair weather state.
    Were you in the car when the accident happened?
     
  18. Lloyd

    Lloyd Active Member

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    If this case is the norm, then it would be to everyone's benefit to include rental car coverage in your insurance policy for this car.
     
  19. TEG

    TEG TMC Moderator

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    Seems to be Arizona...
     
  20. zack

    zack Member

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    Why doesn't Tesla keep repair parts in stock in the US? This would just be common courtesy.
     

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