6 months to repair Roadster

[stenkb]

So my roadster had a Hit n Run the beginning of December (nothing much I could do about that....) and so the fun begins....

Dec 1 ,2010 - car hit n run
the next month and a half I spent dealing with incompetent insurance people...
Jan 15, 2011 - arranged transport to have my car shipped to Seattle for repair...
Feb 1, 2011 - car arrives in seattle for repairs and waits for parts from Tesla
Mar 15, 2011 - parts for repairs finally arrive - and am told repairs will take 4 - 5 weeks
if repairs go as planned (even though I can't understand how it can take so long) that will take me to April 22
April 22 - car possibly repaired, now to transport it back to me
May 10 - car returned to me repaired I hope.

6 months to repair a Roadster.........
:wink:

link to pics of the damage - which for the most part is cosmetic.
http://www.teslamotorsclub.com/showthread.php/4792-some-!-!**!-side-swiped-my-roadster-in-a-hit-and-run?p=54152#post54152

 

[Doug_G]

Well to be fair to Tesla, ignoring the insurance incompetence that's 4 months. It's still a long time, but I guess it's to be expected with carbon fibre. Must feel like waiting for the initial car delivery all over again...

 

[dwegmull]

I went through a similar story minus the insurance part (I am a very happy Geico customer). It took four months between crash and getting the car back. I suspect that the manufacturer of carbon fiber body panels gives priority to orders coming from the factory over the ones coming from body shops.
That wait was longer than when I initially ordered the car (that took 6 weeks).
I wonder how long will one have to wait for body panels to be made after the production stops...

 

[Dragon]

Did the Tesla Ranger transport your cars to their repair location or did you have to arrange on your own?

 

[stenkb]

I had to arrange everything - cost me $2000 to transport it there and will cost same to get it back. Hopefully insurance comes through and covers that as well.

 

[AnOutsider]

To be fair, that's 5 months

 

[Doug_G]

I had to arrange everything - cost me $2000 to transport it there and will cost same to get it back. Hopefully insurance comes through and covers that as well.

Ouch. You're gonna drive up my insurance rates!

 

[vfx]

Small company.

 

[AndrewBissell]

Carbon one - gonna start doing body panels too?

 

[stenkb]

Well to be fair to Tesla, ignoring the insurance incompetence that's 4 months. It's still a long time, but I guess it's to be expected with carbon fibre. Must feel like waiting for the initial car delivery all over again...

I do have that anticipation build up again from all this waiting......especially since my 2010 Roadster is getting a facelift and when I get it back will have the new 2.5 front bumper and rear end. Then when I get it back I will have my new carbon fiber door sills, door pulls and air vents to install......should be looking pretty sweet by then!

 

[mpt]

Was it drivable after the incident? Just wondering if you could have shipped it when the parts arrived, I'm guessing not. Half-a-year isn't good.

 

[stenkb]

Was it drivable after the incident? Just wondering if you could have shipped it when the parts arrived, I'm guessing not. Half-a-year isn't good.

It was driveable - all cosmetic damage. The problem was the nearest Tesla "approved" repair shop was 700 miles away in Seattle. And it had to go there first to get a quote done.

 

[Doug_G]

I do have that anticipation build up again from all this waiting......especially since my 2010 Roadster is getting a facelift and when I get it back will have the new 2.5 front bumper and rear end. Then when I get it back I will have my new carbon fiber door sills, door pulls and air vents to install......should be looking pretty sweet by then!

Oooh nice! I'm thinking of getting the CF sills and pulls. I don't think I'd be able to get a 2.5 upgrade past my, uh, CFO.

 

[mpt]

Ah, so, really, Tesla took 4-5 weeks of actual work. That's better I suppose but doesn't change the reality for you, it's still 6 months sans Roadster.

It's going to look good though, your 2.5

 

[stenkb]

Oooh nice! I'm thinking of getting the CF sills and pulls. I don't think I'd be able to get a 2.5 upgrade past my, uh, CFO.

LOL - I told my "CFO" - Tesla gave it to me as a free upgrade - like a recall hehe

 

[Fabrizio]

Had an accident 20 Feb 2011

Here's my experience so far:

21 Dec 2010: 2010 Roadster 2.5 delivered to my door
20 Feb 2011: Ford F-150 backs into my Roadster 2.5. Trailer hitch punches square hole in nose, breaks right hood support.
25 Feb 2011: After filing insurance claim with other driver's insurance and speaking with Jake and Andrew at TM, we identified a bodyshop that can handle exotic cars/materials in my local area.
26 Feb 2011: Roadster delivered to slected bodyshop
4 Mar 2011: Roadster disassembled from windshield forward to identify all damages - find cracked CF subframe, broken CF radiator crossmember - plus visible damage identified earlier plus other internal damages.
4-18 Mar 2011: Attempt to identify and order needed parts from Tesla, after several e-mails of photos, Jake comes to Phoenix to view Roadster and catalouge parts needed on 16 Mar 2011. Parts ordered 18 Mar 2011.
25 Mar 2011: Cost of parts obtained, estimated cost of repairs $10,500.

Once parts arrive will not take long to repair. However, not all parts in stock. Nose must come from England, could take 4 weeks. Other parts, 2 weeks. Might have Roadster back by Earth Day (22 April 2011).

 

[doug]

On the bright side, you at least you got to drive it for two months. What part of the country are you in? Hopefully it's a fair weather state.
Were you in the car when the accident happened?

 

[Lloyd]

If this case is the norm, then it would be to everyone's benefit to include rental car coverage in your insurance policy for this car.

 

[TEG]

...What part of the country are you in?...

Seems to be Arizona...

...Jake comes to Phoenix to view Roadster

 

[zack]

Why doesn't Tesla keep repair parts in stock in the US? This would just be common courtesy.