6 weeks since MX confirmation - account page still says "scheduled for production in our factory"

[Kacey Green]

Congrats! I have a July 20 confirmation date and still waiting for mine to go into production but after reading this thread I will stop complaining as much. My main question now is do we get a notification when the car enters production or do we find out by accessing our Tesla account online?

Ours only changed in the account, first a VIN and then in production

 

[ctn531]

Yep - same here. No email or notification from delivery adviser. The only way I knew it entered production was by logging on and checking my account page.

 

[K3Man]

Congrats, @ctn531 ! I've been kind of keeping my eye on yours too, since you were the OP. Glad you are now making visible progress.

As with the others, I got no e-mail from anyone at Tesla, just kept hitting refresh on my Tesla account page each day and took notice of the status line.

 

[ctn531]

Congrats, @ctn531 ! I've been kind of keeping my eye on yours too, since you were the OP. Glad you are now making visible progress.

As with the others, I got no e-mail from anyone at Tesla, just kept hitting refresh on my Tesla account page each day and took notice of the status line.

Thanks K3Man ... I wish you the best for your delivery this weekend. I hope I get through production and delivery as quickly as you.

 

[JQS3]

Just piling on that the communication from Tesla is terrible. I can’t get an answer to an email to save my life. For a six figure car, I really expect better. A traditional dealer would be in constant contact, for better or worse!

 

[xyeahtony]

Just piling on that the communication from Tesla is terrible. I can’t get an answer to an email to save my life. For a six figure car, I really expect better. A traditional dealer would be in constant contact, for better or worse!

They deal with 100+ emails a day from 100+ different people. They won't have anything else to tell you until your car is ready for delivery.

 

[ctn531]

I've had a different experience - I live in Colorado and I've contacted my delivery specialist about 6-7 times over the past few months and I've gotten through on the phone and talked with a real person every single time. It depends on which part of the country you're in and how busy the service center is.

 

[JPWX]

Just piling on that the communication from Tesla is terrible. I can’t get an answer to an email to save my life. For a six figure car, I really expect better. A traditional dealer would be in constant contact, for better or worse!

I'm with you on this one =(

 

[Kacey Green]

Status updated from when I arrived at work to sometime in the last 30 minutes to in transit, where it said in production earlier

 

[NuevaMX18]

Update: picking up on Friday!!

Ordered 6/24
VIN 113681 6/30
Currently in production 8/7

New York Delivery estimate was late August / early September. I'm hoping to have it in time for a road trip before Labor Day!

 

[JQS3]

They deal with 100+ emails a day from 100+ different people. They won't have anything else to tell you until your car is ready for delivery.

I understand they’re busy but this is purportedly this person’s job and my questions are related to the 6 figure car I’m buying, you know?

 

[DoctorVenkman]

They deal with 100+ emails a day from 100+ different people. They won't have anything else to tell you until your car is ready for delivery.

Strongly disagree. It's their job to respond to emails. Even if they just replied with "Sorry, no new updates at this time" it would be ten times better than radio silence.

I'm a mid-level manager at a Fortune 100 company and I regularly get 50-100 emails per day coming through my inbox. Of those I have to respond to probably 40-50%. That's on top of 5-6 hours of meetings per day. It's not that hard to respond to emails.

 

[Darmie]

We are in the same boat. it wasn't like this last year with our S. More information I remember being on the manage section of the account. I guess as long as we take delivery before the check bounces, we're good.

 

[Kacey Green]

Anybody in my batch got a location on your car? Mine is offline, last report was Los Angeles

 

[mucanta]

Anybody in my batch got a location on your car? Mine is offline, last report was Los Angeles

What do you mean offline?

 

[Kacey Green]

My order was placed June 30th production competed either last week or the one before.

Offline meaning when he asked the car for its location it didn't respond but the last known ping was in LA

 

[JPWX]

I ordered June 30th as well, and picked up on Sunday. But I'm also in Southern California.

 

[Kacey Green]

I ordered June 30th as well, and picked up on Sunday. But I'm also in Southern California.

They say on the 29th here on the east coast

 

[NuevaMX18]

We were almost out the door with our MX when we were checking all the seats and seatbelts. Middle row passenger side seat got stuck and their techs couldnt fix it either.

They are taking care of our payment this month and gave us an Enterprise rental til it’s fixed. Theyre replacing the seat. Frustrating but hoping to get it back soon.

Update: picking up on Friday!!

 

[Kacey Green]

We were almost out the door with our MX when we were checking all the seats and seatbelts. Middle row passenger side seat got stuck and their techs couldnt fix it either.

They are taking care of our payment this month and gave us an Enterprise rental til it’s fixed. Theyre replacing the seat. Frustrating but hoping to get it back soon.

6 or 7 seat?