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$70+ for Tire Rotation?

Discussion in 'Model S' started by RedMatador, Mar 31, 2014.

  1. RedMatador

    RedMatador Member

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    Just drove 5000 miles since my last annual service and thought it's time for tire rotations again. Instead of running to America's Tires again, called Tesla instead. Fremont Service Center quoted me at least $70 for that even though I said I have prepaid maintenance service. I remember reading other folks are getting that service for free. Has anyone got that free from the Fremont SC? Elon said Tesla's mission is not to make profit from services, but I'm sure there is a lot of profit even if it's $70. I don't mind paying for the service, but definitely not $70.
     
  2. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    The Tesla SC here has never charged for rotation.
     
  3. shady

    shady Member

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    Sunnyvale SC told me it's free if you have pre paid maintenance
     
  4. ckessel

    ckessel Active Member

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    I think it's only free if you got the tires through Tesla. I know Tesla waives any and all responsibility for anything related to the tires if you don't get it through them. They won't even install the identical tires without a waiver (e.g. purchased from Tire Rack and shipped to Tesla).
     
  5. swegman

    swegman Member

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    Rockville Service Center does tire rotations for free if you have the prepaid plan. If you buy the tires somewhere else, they told me they can not mount them or install them on the car. Same thing if you purchase tires from Tesla to mount on third party wheels. However, once the non-purchased Tesla tires and/or non-purchased Tesla wheels are installed on the car, they will do subsequent rotations. Crazy policy, but that is what they told me it is.
     
  6. Alysashley79

    Alysashley79 Member

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    Teslas as policy is that they will mount ANY tires on tesla wheels! They won't mount tires onto anyone else's wheels. And if you use a non approved tesla tire you have to sign a waiver. I know this as I just read over their policy today as I had them dismount my nokian haaka R7 studs and remount my primacys. It was the same form letter I had to sign when they mounted the studs back in September

    that being said. They've never charged me for a rotate and I don't have a prepaid plan even. I pay $100 each time I have to change out my tyres which is fine by me. Maybe the person you spoke with was thinking you were asking about an alignment?
     
  7. Ven Rala

    Ven Rala Member

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    I got the tire rotation for free at Rockville also (I have prepaid service), though when I originally called them, they did not ask if I had the service contract and did quote me $75)
     
  8. Owner

    Owner Active Member

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  9. Raven5000

    Raven5000 Member

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    That bs they are Nicole and dining everything! They won't patch my tires either! I don't care what the manufacture states about patching high performance tires. If I buy tire from tesla as well as spending 100k on and a extra 3800 on service they need to fix the dam tires. My customer service from tesla had been like pulling teeth to get anything done. I'm so over it! Customer service is customer service even if means bending the rules sometimes.
     
  10. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    I wasn't charged for subsequent tire rotation (after the first free one) at Burlingame. I have the Extended Service Agreement (aka warranty) and that was quoted as the pay type. It would indeed have been $70 otherwise (as noted in the initial estimate).
     
  11. swegman

    swegman Member

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    Alysashley79, interesting what you said, because Rockville Service Center told me last week that the policy changed and they no do the waiver form, and that it is now as I described above.
     
  12. bonnie

    bonnie Oil is for sissies.

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    Disagree. I've never had to ask them to bend the rules for me to get good service. Stellar service, actually. Respectfully, perhaps you're expecting things you shouldn't be expecting?

    -------
    On the tire stuff, sure sounds like you guys should be getting tire rotation on the prepaid service plan.
     
  13. RedMatador

    RedMatador Member

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    TM is just so inconsistent on policies; and I think $70 is way too much to rotate tires too. I had my first rotation done at Americas Tires; it took them less than 10 minutes and charged me for $25. Maybe I'll call them again and question why other owners are getting the same service for free in other SCs.
     
  14. AlMc

    AlMc 'Senior Moments' member

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    I bought a set of wheels/mounted snow tires from TireRack. Local SC put them on for $70 and I signed a waiver. They used to do many things for 'free' but have gotten 'burned' in the past by complaints of non OEM things that they put on having problems. Example: Wheel protectors they put on came off: tire blows/gets damaged and owner blames them wants them to reimburse him/her. No good deed goes unpunished.
     
  15. Raven5000

    Raven5000 Member

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    I bought 1600 worth of tires from tesla and they won't patch them! I paid 100k for a car and 3800 for service and they won't patch a tire! That's not customer service I now have to go to a third party to have my tires patched if need be. Costco repair rotates and balances tire for free!
     
  16. David_Cary

    David_Cary Member

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    When a manufacturer says not to patch tires and Tesla doesn't break that rule, that is being reasonable. I suspect BMW and Porsche do not go around patching HP tires either. Your beef is with the manufacturer of the tires. Costco doesn't mind that the tire loses the high speed rating when you patch them. You probably sign something that says you won't hold them liable and they are comfortable that their lawyers could make you cry if needed.

    I'm a cheap bastard and I don't mind that policy. If I had an issue, I'd go to Costco and patch the tire. I don't usually travel over 100 mph anyway... But I entirely respect Tesla for not making that compromise.

    And I really can't imagine going to Tesla for a tire repair anyway .....
     
  17. Chipper

    Chipper Active Member

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    Because I am about 100 miles away from a SvcC I chose to get my tires rotated and balanced locally. Sams Club charged me $43 for a LIFETIME balancing and rotation. I have absolutely no doubt I will get my money's worth out of that deal!
     
  18. Raven5000

    Raven5000 Member

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    True! You are very right! But I will definitely no longer by tires from Tesla! Bottom line tire rotation and balancing should be included in service. If I have to go somewhere to get my tire rotated and balanced and then have to bring back to Tesla for alignment it's kind of a inconvenience don't you think?
     
  19. wycolo

    wycolo Active Member

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    > I think $70 is way too much to rotate tires [Raven5000]

    So do it yourself. Might change your mind about relative value. In any event DIY is always quicker and good exercise too!
    --
     
  20. teslasguy

    teslasguy MSP P#1117

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    Costco will not patch tires under their road hazard warranty when the patch would be in an unsafe place (like sidewall), or against manufacturer recommendations.
    I just had this discussion with them a few days ago, and I think that policy is perfectly reasonable. As far as Tesla getting tough with some folks about touching wheels at all not purchased from them I just don't understand that at all.
    I bought my original 19" tires through Costco and the SC took my wheels to Costco, waited until they were mounted and then took them back to the shop and put them on the car for me.
    This just seems to be more of the seeming inconsistencies between SCs.
     

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