I know there has been speculation on this forum about how the 48 to 72 amp charger upgrade works--is it a software switch or a hardware replacement. I am having the procedure done right now so I can tell you. It is in fact a hardware replacement and not an easy one. I took my X in on Saturday morning for the upgrade and it is now Thursday and and they still have it. They said they were waiting on a part that they just received yesterday afternoon. So, it's a hardware replacement afterall, for those of you who are interested in the upgrade.