TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

75 days still waiting for Tesla Part 1024197-S0-B Bodyside Panel Right

Discussion in 'Model S' started by rstefani11, Jul 18, 2018.

  1. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA
    Hi Friends, I'm a strong supporter of Tesla and love my Model S, but I need advice/help. Involved in a car crash back in late February which required a lot of repair parts. Parts were all ordered from Tesla in early May by the body shop (I've seen the invoices), and I'm still waiting for this part:

    Tesla Part: 1024197-S0-B Bodyside Panel Right

    Body shop won't schedule the car through the repair process because this part is critical before they can rebuild it (e.g., it's not like a license plate bracket or sensor that can be a last step).

    I call the Tesla body shop support line several times a week, but no luck/no estimate. No update on when that part will be at the Tesla warehouse, no update when I will have it shipped to the body shop, and no update when I will get my Model S back.

    Are there are other options that folks are aware of? For example, Tesla Model S cars that are totaled from accidents from a different portion of the car that might have this undamaged part that I can purchase second hand? Does anyone know if there are companies that help with salvaged Tesla Model S parts? Is there any way to escalate to Tesla senior management? I don't know who replaced Karim Bousta (Tesla VP Customer Service and Delivery) last month (he was trying to help me). Appreciate your advice.

    Thanks, Rich
     
    • Like x 1
  2. ucmndd

    ucmndd Active Member

    Joined:
    Mar 10, 2016
    Messages:
    1,112
    Location:
    California
    75 days? You’re nearly halfway there!
     
  3. ucmndd

    ucmndd Active Member

    Joined:
    Mar 10, 2016
    Messages:
    1,112
    Location:
    California
    On a more serious note, you do have the ability to escalate an issue for executive review in your MyTesla account.

    The effectiveness of which is questionable, but worth a try.
     
  4. DanCar

    DanCar Member

    Joined:
    Oct 2, 2013
    Messages:
    129
    Location:
    Phoenix, Arizona
    Tweet to Elon. This is very disappointing. How much does that body panel cost? Can you post a pic of the invoice?
     
  5. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA
    #5 rstefani11, Jul 18, 2018
    Last edited: Jul 18, 2018
    Hi DanCar, here is a portion of the invoice with the relevant part (and other parts received prior). The email was from Tesla to the Body Shop here in LA. Invoice date from Tesla has a 5/9 date, so I suppose it's 70 days so far, though the body shop said they made the request on 5/4. In any case, I'm just totally bummed. Wish I knew aluminum metallurgy :)
     

    Attached Files:

  6. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA
    Agreed. I tried that several times. No luck going through either the Tesla owner's escalation process or by asking for escalation with the Body Shop Support team. The thing that bugs me is that it's a part that is obviously available for new Model S vehicles, so why would it not be in stock. The car is less than a year old.
     
  7. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,877
    Location:
    CA
    Sorry to hear this ...have u tried these guys in SD they have a bunch of Tesla parts Autobahn Parts - Autobahn BMW & Porsche Parts Dismantler

    I’m surprised your shop isn’t actively looking normally adjusters first make shops look for used parts before going for new ..normally it’s the owner pushing for brand new parts ;)...but if u are open to second hand check those guys out they maybe be able to source for u
     
  8. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA
    Thanks, worth a shot. I will email them tonight and report back.
     
  9. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,877
    Location:
    CA
    FYI they have multiple fenders posted on their eBay store I’m not sure that’s what u were looking for :eek:
     
  10. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA
    The part I'm missing from what I googled seems to be the inner aluminum shell that covers the right front and rear passenger doors (which would make sense since the back right door was crimped inward by a post during the accident. I emailed them...hopefully will get lucky. Just totally bummed.
     
  11. David.85D

    David.85D Member

    Joined:
    Oct 29, 2016
    Messages:
    551
    Location:
    Maryland
    I would check with the body shop to see if they will accept a used part. I’ve heard (with no documentation) that they are not allowed to install used parts.

    Not saying it’s right, just don’t waste the time if they won’t accept the used part...
     
  12. kdday

    kdday Member

    Joined:
    Oct 29, 2016
    Messages:
    495
    Location:
    AZ
    Not that I'm a proponent of this, but, what are the legal ramifications (if any) to Tesla for simply not providing parts on a reasonable time frame? They are entirely passing along their lack of inventory (and the associated capital savings) to be born by customers that wait months for standard parts. This is unacceptable and I'm wondering if there is a legal remedy for Tesla not providing parts at a reasonable rate.

    I want Tesla to succeed, but, lack of parts is not incompetence, it is literally a decision they've made to make customers bear the burden instead of them carrying inventory costs for parts. They decided to make our lives worse when we need parts. It's terrible for customers.
     
  13. SilverSp33d3r

    SilverSp33d3r Member

    Joined:
    May 23, 2018
    Messages:
    27
    Location:
    LA
    1. Are you working with a Tesla Approved Bodyshop?
    2. If it’s structural and was assembled with rivets and epoxy you will not be able to remove and install a used part, this is documented on the Tesla Approved Bodyshop guidelines.

    Total repair time for my car when it was rear ended by a pickup truck at 40MPH was approx 70 days. This was because the body shop had the parts readily available from a previously cancelled job. Thankfully they were able to fix the rear quarter panels from the buckle otherwise the car would have been totaled.

    Hopefully this is an issue Tesla is addressing, I can’t see them not stocking parts as the total fleet grows...
     

    Attached Files:

  14. JonathanD

    JonathanD Member

    Joined:
    Apr 21, 2014
    Messages:
    410
    Location:
    OC, CA
    You're sick of waiting, I'd be too. Make them sick of you waiting :) I'd start calling parts departments at Tesla service centers, they usually have a telephone menu that lets you go to them. Someone has it.
     
  15. rstefani11

    rstefani11 Member

    Joined:
    Mar 16, 2018
    Messages:
    26
    Location:
    Hermosa Beach, CA

    Thanks Silver. For your questions: (1) yes, it's an Tesla approved Body Shop here in LA, they worked on original Roadsters, so I believe they have the knowledge, (2) Agreed, that's probably the reason. I knew Tesla frowned on using 'salvaged parts', just looking for a solution at this point. Not getting anywhere with the customer body shop support specialists---they are courteous and professional, which I appreciate, but having 'no information' on when a car part will be even received in your supply chain has me scratching my head---I mean they are still building Model S vehicles, right?
     
  16. David.85D

    David.85D Member

    Joined:
    Oct 29, 2016
    Messages:
    551
    Location:
    Maryland
    Someone who is good at PR needs to start a Twitter campaign and/or campaign to get legislation started to mandate parts availability.

    Don’t think there is any current legal requirements - none that I can find as a lay person - about the duration or timeliness for providing crash parts. Perhaps a clever person could argue that crash parts availability is an implied warranty, which the MM act says has to last at least as long as the stated warranty (again, as a lay person)

    The MM warranty act requires manufacturers to make parts for warranty repairs for as long as their warranty is for. Assuming we all agree Tesla won’t issue new cars for warranty claims...
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC