75 days still waiting for Tesla Part 1024197-S0-B Bodyside Panel Right

[rstefani11]

Hi Friends, I'm a strong supporter of Tesla and love my Model S, but I need advice/help. Involved in a car crash back in late February which required a lot of repair parts. Parts were all ordered from Tesla in early May by the body shop (I've seen the invoices), and I'm still waiting for this part:

Tesla Part: 1024197-S0-B Bodyside Panel Right

Body shop won't schedule the car through the repair process because this part is critical before they can rebuild it (e.g., it's not like a license plate bracket or sensor that can be a last step).

I call the Tesla body shop support line several times a week, but no luck/no estimate. No update on when that part will be at the Tesla warehouse, no update when I will have it shipped to the body shop, and no update when I will get my Model S back.

Are there are other options that folks are aware of? For example, Tesla Model S cars that are totaled from accidents from a different portion of the car that might have this undamaged part that I can purchase second hand? Does anyone know if there are companies that help with salvaged Tesla Model S parts? Is there any way to escalate to Tesla senior management? I don't know who replaced Karim Bousta (Tesla VP Customer Service and Delivery) last month (he was trying to help me). Appreciate your advice.

Thanks, Rich

 

[ucmndd]

75 days? You’re nearly halfway there!

 

[ucmndd]

On a more serious note, you do have the ability to escalate an issue for executive review in your MyTesla account.

The effectiveness of which is questionable, but worth a try.

 

[DanCar]

Tweet to Elon. This is very disappointing. How much does that body panel cost? Can you post a pic of the invoice?

 

[rstefani11]

Hi DanCar, here is a portion of the invoice with the relevant part (and other parts received prior). The email was from Tesla to the Body Shop here in LA. Invoice date from Tesla has a 5/9 date, so I suppose it's 70 days so far, though the body shop said they made the request on 5/4. In any case, I'm just totally bummed. Wish I knew aluminum metallurgy

 

[rstefani11]

On a more serious note, you do have the ability to escalate an issue for executive review in your MyTesla account.

The effectiveness of which is questionable, but worth a try.

Agreed. I tried that several times. No luck going through either the Tesla owner's escalation process or by asking for escalation with the Body Shop Support team. The thing that bugs me is that it's a part that is obviously available for new Model S vehicles, so why would it not be in stock. The car is less than a year old.

 

[P85_DA]

Hi Friends, I'm a strong supporter of Tesla and love my Model S, but I need advice/help. Involved in a car crash back in late February which required a lot of repair parts. Parts were all ordered from Tesla in early May by the body shop (I've seen the invoices), and I'm still waiting for this part:

Tesla Part: 1024197-S0-B Bodyside Panel Right

Body shop won't schedule the car through the repair process because this part is critical before they can rebuild it (e.g., it's not like a license plate bracket or sensor that can be a last step).

I call the Tesla body shop support line several times a week, but no luck/no estimate. No update on when that part will be at the Tesla warehouse, no update when I will have it shipped to the body shop, and no update when I will get my Model S back.

Are there are other options that folks are aware of? For example, Tesla Model S cars that are totaled from accidents from a different portion of the car that might have this undamaged part that I can purchase second hand? Does anyone know if there are companies that help with salvaged Tesla Model S parts? Is there any way to escalate to Tesla senior management? I don't know who replaced Karim Bousta (Tesla VP Customer Service and Delivery) last month (he was trying to help me). Appreciate your advice.

Thanks, Rich

Sorry to hear this ...have u tried these guys in SD they have a bunch of Tesla parts Autobahn Parts - Autobahn BMW & Porsche Parts Dismantler

I’m surprised your shop isn’t actively looking normally adjusters first make shops look for used parts before going for new ..normally it’s the owner pushing for brand new parts ...but if u are open to second hand check those guys out they maybe be able to source for u

 

[rstefani11]

Sorry to hear this ...have u tried these guys in SD they have a bunch of Tesla parts Autobahn Parts - Autobahn BMW & Porsche Parts Dismantler

I’m surprised your shop isn’t actively looking normally adjusters first make shops look for used parts before going for new ..normally it’s the owner pushing for brand new parts ...but if u are open to second hand check those guys out they maybe be able to source for u

Thanks, worth a shot. I will email them tonight and report back.

 

[P85_DA]

Thanks, worth a shot. I will email them tonight and report back.

FYI they have multiple fenders posted on their eBay store I’m not sure that’s what u were looking for

 

[rstefani11]

FYI they have multiple fenders posted on their eBay store I’m not sure that’s what u were looking for

The part I'm missing from what I googled seems to be the inner aluminum shell that covers the right front and rear passenger doors (which would make sense since the back right door was crimped inward by a post during the accident. I emailed them...hopefully will get lucky. Just totally bummed.

 

[David.85D]

I would check with the body shop to see if they will accept a used part. I’ve heard (with no documentation) that they are not allowed to install used parts.

Not saying it’s right, just don’t waste the time if they won’t accept the used part...

 

[KyleDay]

Not that I'm a proponent of this, but, what are the legal ramifications (if any) to Tesla for simply not providing parts on a reasonable time frame? They are entirely passing along their lack of inventory (and the associated capital savings) to be born by customers that wait months for standard parts. This is unacceptable and I'm wondering if there is a legal remedy for Tesla not providing parts at a reasonable rate.

I want Tesla to succeed, but, lack of parts is not incompetence, it is literally a decision they've made to make customers bear the burden instead of them carrying inventory costs for parts. They decided to make our lives worse when we need parts. It's terrible for customers.

 

[SilverSp33d3r]

1. Are you working with a Tesla Approved Bodyshop?
2. If it’s structural and was assembled with rivets and epoxy you will not be able to remove and install a used part, this is documented on the Tesla Approved Bodyshop guidelines.

Total repair time for my car when it was rear ended by a pickup truck at 40MPH was approx 70 days. This was because the body shop had the parts readily available from a previously cancelled job. Thankfully they were able to fix the rear quarter panels from the buckle otherwise the car would have been totaled.

Hopefully this is an issue Tesla is addressing, I can’t see them not stocking parts as the total fleet grows...

 

[JonathanD]

You're sick of waiting, I'd be too. Make them sick of you waiting I'd start calling parts departments at Tesla service centers, they usually have a telephone menu that lets you go to them. Someone has it.

 

[rstefani11]

1. Are you working with a Tesla Approved Bodyshop?
2. If it’s structural and was assembled with rivets and epoxy you will not be able to remove and install a used part, this is documented on the Tesla Approved Bodyshop guidelines.

Total repair time for my car when it was rear ended by a pickup truck at 40MPH was approx 70 days. This was because the body shop had the parts readily available from a previously cancelled job. Thankfully they were able to fix the rear quarter panels from the buckle otherwise the car would have been totaled.

Hopefully this is an issue Tesla is addressing, I can’t see them not stocking parts as the total fleet grows...

Thanks Silver. For your questions: (1) yes, it's an Tesla approved Body Shop here in LA, they worked on original Roadsters, so I believe they have the knowledge, (2) Agreed, that's probably the reason. I knew Tesla frowned on using 'salvaged parts', just looking for a solution at this point. Not getting anywhere with the customer body shop support specialists---they are courteous and professional, which I appreciate, but having 'no information' on when a car part will be even received in your supply chain has me scratching my head---I mean they are still building Model S vehicles, right?

 

[David.85D]

Someone who is good at PR needs to start a Twitter campaign and/or campaign to get legislation started to mandate parts availability.

Don’t think there is any current legal requirements - none that I can find as a lay person - about the duration or timeliness for providing crash parts. Perhaps a clever person could argue that crash parts availability is an implied warranty, which the MM act says has to last at least as long as the stated warranty (again, as a lay person)

The MM warranty act requires manufacturers to make parts for warranty repairs for as long as their warranty is for. Assuming we all agree Tesla won’t issue new cars for warranty claims...

 

[polyphase]

My model S has been at Mercedes of Manhattan for 6 weeks for a crunched rear quarter panel. Tesla will not give the repair shop any ETA on parts. I just left a message in my account at Tesla.com but this thread (and others) is pretty discouraging.